Ridestore Reviews 

Great products and EXCELLENT customer service.

I bought snowboard jacket and snowboard pants and originally bought M then realised I needed S.
Not only did they reimburse me very quickly, they even reimbursed the shipping costs, no questions asked. Super easy to do.

Quality of the product is excellent - I assume it's not as good as the stuff that's 4-5 x the price (which is for hardcore mountaineers) but the Montec Oracle jacket is really very good quality.
Super light, great freedom of movement. Incredibly wind and water proof (kept me dry the whole week even though it was snowing a lot) and kept me totally protected from the wind.
Although it's only very lightly insulated (60g chest, 40g arms) which makes it light and gives lots of freedom of movement, because of how incredibly wind and water resistant it is I never needed more than a simple base layer underneath, even on days with wind and snow.
Also - it looks really great.

Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes.

Delivery was fast (1-2 days), switch to a new jacket was easy and fast (just ordered the new one directly, delivered 30 hours later). Refund was not processed automatically after delivery. So one quick mail; 2 minutes later, refund was processed.

I received excellent help from Bianca. Unfortunately, my trousers had torn, and she immediately discussed the available options with me. She took action right away, and my trousers will be replaced. I received the confirmation by email immediately.

The attitude of the support service is simply incomprehensible and incorrect. My order was damaged by the courier service itself and returned to the store. Your chat operator confirmed this, but then you wrote that the parcel had been delivered, even though this is completely impossible! The chat on your website does not respond at all! You also respond to emails with a template! Please look into this situation!
RS4684319

Hi, would just like to give credit where credit is due. I've had a small issue with delivery (not the fault of you guys but the carrier issue) Kaylie has been amazing from start to finish. Honestly couldn't ask for a better service. She is a credit you the team ❤️

Outstanding customer service!
I spoke with Hannah, and she resolved all of my issues quickly and professionally—she even went above and beyond to help me. The entire experience was smooth and genuinely pleasant. I truly love this company and end up buying something new here every year. Highly recommended!

I ordered a jacket but there were some delays on the delivery company's side and order got stucked for a long time. Wrote to support and they could have just said that it is out of their hands and cannot really do anything about it. But they did not.

They immediately offered to send a replacement with express shipping on top. No extra payment required.

Never experienced anything like this! Wow. What an amazing experience shopping here!

I ordered a complete outfit from Montec, and the pieces were really great and thoughtfully engineered! I must’ve had bad luck with my gloves though, since a few stitches came loose. But I wrote their customer support and email with my issue, they replied within a few hours (on a Subday!!) with the kindest and most personal reply I ever got from a customer service! They directly offered multiple solutions to fix my issue and within a day everything was cleared and I was very happy. 11/10 would recommend buying there :)

A year ago, I received my first item from this brand — and I instantly fell in love!
The quality is top-notch, the size selection is convenient, and delivery is fast.

In my opinion, it’s better to buy a high-quality, reliable item that will last for years than a cheaper alternative from Chinese manufacturers that often lasts only a single season — or even less.
Yes, the price might seem more appealing at first, but in the end, you’ll end up paying more anyway — as the saying goes, a cheapskate pays twice.

absolutely great website, could see the whole outfit together before buying, fit was true to size, arrived before time and well packaged and their follow up via email is 5 star, very pleased with the jacket , will buy more from them in the future

I recently placed an order with Ridestore and, due to a UPS mistake, my package was sent on an unexpected world tour. 😅 From the very beginning, the Ridestore team was absolutely incredible.

Clementine quickly spotted the issue and immediately arranged a replacement so I wouldn’t miss out on the item I’d been waiting for almost a year to buy. Cecilia, Ellie and the rest of the team kept me updated at every step, answering my emails faster than I could write them and making the whole process effortless, even while I was traveling abroad.

In the end, both packages arrived safely and returning the extra one was easy thanks to their clear instructions. Their kindness, professionalism and genuine care turned what could have been a frustrating situation into one of the best customer-service experiences I’ve ever had.

A huge thank to the entire Ridestore team, you’re truly amazing and I’ll definitely keep shopping with you! 🙌

I have been waiting since January 26th to get a refund for a pair of defective pants – but it still hasn’t happened. Ridestore claims they have refunded me and refer me to Klarna, which cannot see any refunds, nor can my bank.

I CANNOT recommend anyone to shop through RIDESTORE.. Please step up RideStore

I have been waiting since January 26th to get a refund for a pair of defective pants – but it still hasn’t happened. Ridestore claims they have refunded me and refer me to Klarna, which cannot see any refunds, nor can my bank.

I CANNOT recommend anyone to shop through RIDESTORE.. Please step up RideStore

I still haven't heard anything from you - probably the most unprofessional company ever...

Do not use RideStore !!

I bought a red suit. Quality and color were of good quality. Delivery time was fast. Because the suit was too big I wanted to return it. Due to the busy holidays, my 30-day period had expired. Sara from Ridestore helped me quickly. I couldn't ask for better service.
i would highly recommend this store.

Bought for my a Jacket and pants Atlantic colour. when arrived both pieces had different green colour. Clearly different greens. It has been 3 weeks know asking for Ridestore to solve the problem without an answer. Terrible customer service. Not recommended at all

Ridestore is a great company with impressive service and high-quality products. Their website is well-designed and easy to navigate. Customer service is top-notch, even responding quickly to inquiries on weekends. They offer eco-friendly packaging and complimentary stickers, which shows they care about their business. The delivery process is smooth, and they provide reliable products. The team is always helpful, making it easy to buy from them, and they offer free returns. Overall, buying from Ridestore is a positive experience, and I'm happy to keep coming back.

My daughter struggles to get salopettes that fit her well because she is tall and thin, and most salopettes are either too short or too big in the waist (or both). I ordered up two different colours of the Dope Con W Snowboard Pants for her because she didn't know what colour she wanted. The quality is very good and the fitting for her is perfect so we have decided to keep both pairs! Would definitely recommend.

I have purchased both Montec and Done three times and will buy again because the quality is very good, the sizing guide is correct and the customer support is fantastic. The last order was lost by the courier but Ridestore sent another one.

Amazing customer service, products always come with complimentary stickers, they also come with eco-friendly packaging, and you can tell they really. care about there business, a lot of thought, time and effort has gone into it, and with extremely reasonable and reliable products, have brought so many things from them already, and I keep coming back to see what else I can get :)

My package came 24 hours after I placed my order, the product is amazing. 5 stars, will buy from this website again.