Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more
Company replied
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Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Ru... See more
Company replied
I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie. The shoes are now coming apart - poor manufac... See more
Company replied
Ordered Nike revolution shoes which was small for me and sent back, already month that not refunded. Sent them email with order number to get info, but no answer at all. I'm preparing to go agains... See more
Company replied
Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
3.3
Average
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Never received the order.
Never received the order. Customer service was good though and provided full refund.
April 24, 2026
Reply from Runforest
Hi Paul!
Thank you for your feedback. We are very sorry that your order never arrived as planned.
We can see in our systems that you have been in contact with our customer service and that a full refund has been made on May 5th. It usually takes 1-3 banking days for the money to appear in your account depending on the payment method chosen.
We hope to have the chance to provide you with a better experience in the future!
Best regards/ Nicole
Beautiful jacket; ready for rain
The jacket arrived in three days and is a really good quality item. Just waiting for the rain!!
September 26, 2025
Reply from Runforest
Hi!
Thank you for your kind review, happy to hear that you are satisfied with your purchase.🎉
We look forward to serving you again in the future, thank you for choosing Runforest!
Regards
Elias at Runforest.
Great service and quick delivery
Great service and quick delivery. Very happy with my trainers
July 28, 2025
Reply from Runforest
Hey Peter! :)
Thank you for your feedback! We're happy to hear you're pleased with both the service and your new trainers 😊👟
Great service
Great product, and customer service as I had to return the first pair (wrong fit for my foot). Got support on both the logistics with DHL return to Sweden and a full refund. Easy and helpful experience!
January 26, 2025
Reply from Runforest
Hello! Thank you so much for your nice feedback! It warms in the cold you. All the best and have a nice day
AI generated images
Decided not to shop with this company after seeing that almost every photo on their website uses AI generated images (check for example all the many-legged humans on their "inspiration" page), a total deal breaker and borderline unethical. Therefore I'm not entirely convinced they are a legitimate business, and at the very least they aren't interested in fairly paying for all their photographers and stock images. Despite it being a little bit more expensive I bought my boots somewhere else.
February 6, 2025
Unprompted review
Reply from Runforest
Hello!
Thank you for your feedback and for taking the time to share your views. As wework with both, I like to emphasize that all product images shown on the site are taken by ourselves.
Have a great weekend
Disappointed with the Service and Packaging
I recently purchased a pair of Hokas from RunForest as a Christmas gift, and the experience has been incredibly disappointing. I placed the order on the 16th of December, and despite the website promising a 2-3 day delivery time during checkout, the runners didn’t arrive until 14 days later—well after Christmas.
When the package finally arrived today, the shoes were thrown into a damaged grey box with no original packaging. This is completely unacceptable, especially considering the price of these shoes. It’s not just a matter of presentation; the lack of original packaging has left me questioning whether the shoes are even authentic.
Overall, this experience has left me feeling frustrated and let down. I won’t be shopping with RunForest again unless they address their shipping delays and packaging standards. Would not recommend.
December 30, 2024
Unprompted review
Fast shipping, great item
Ordered on a Thursday and arrived with me in the UK by Tuesday, great especially around busy Christmas time! I'd been hunting for these specific sports bras for a while (they're a discontinued Nike model), so really pleased with being able to get my hands on them, and the service was great.
December 17, 2024
Unprompted review
Reply from Runforest
Thank you for your feedback!
We’re thrilled to hear that your order arrived quickly and that you’re happy with your new sports bras—especially since they’re a rare find! It’s always our goal to make your shopping experience as smooth as possible, even during the busy holiday season. If there’s anything else we can do for you, don’t hesitate to reach out. We hope you enjoy your purchase! 💪😊
Kind regards,
Tage at Footway+
Poor after sale response
I ordered the wrong size so have sent 2 emails to Runforest asking can I swap out for next size up but have not had a reply yet.
December 2, 2024
Unprompted review
Reply from Runforest
Dear Aine,
Thank you for reaching out. We apologize for any confusion and want to assure you that we’ve already responded to your emails regarding the size exchange. It’s possible that our replies may have been filtered into your spam or junk folder—please check there if you haven’t received them.
If you still cannot locate our previous responses, please let us know, and we’ll be happy to assist you further. Your satisfaction is important to us, and we’ll ensure this matter is resolved promptly.
Thank you for your understanding, and we look forward to helping you.
Best regards,
Tage at Footway+
Disappointed
The designs are great, however I have now bought 2 pairs of cargo leggings (gavelo, black) both have ripped in the crotchh. Bought a size up second time just in case, but even then with them fitting fine, the stitching just isn't what you'd expect for the price! Bought better quality for cheaper.
(If the quality improved I'd buy again).
December 9, 2024
Unprompted review
Reply from Runforest
Thank you for sharing your feedback! We’re glad you appreciate the designs, but we’re truly sorry to hear about the issues you’ve experienced with the stitching on your cargo leggings. Your concerns about durability and quality are important to us, and we’ll make sure to share this with our production team to address these shortcomings.
We always strive to offer products that match their value, and your input helps us improve. If you’d like, please reach out to our customer service team—they’d be happy to assist you further and ensure this is resolved for you. Thank you for giving us the chance to improve!
Kind regards Tage at Footway+
Avoid ordered with them and was sent…
Avoid ordered with them and was sent fake Nike items
November 14, 2024
Unprompted review
Reply from Runforest
Hello,
Thank you for sharing your feedback with us. We are deeply sorry to hear about your experience, and we want to assure you that Runforest only sells authentic products sourced directly from trusted suppliers.
We take such matters very seriously and would like to investigate this issue further to understand what happened. Please get in touch with us at storesupport-gb@footway.com, so we can address your concerns promptly and make things right for you.
We value your trust and look forward to resolving this matter.
Have a great day!
//Alia at Runforest
Reply from Runforest
Thank you for your excellent review! We're so glad to hear that everything with your delivery went smoothly. We truly appreciate your feedback and look forward to serving you again in the future!
Best regards,
Zorigt at Footway+
My third pair of Merrell Jungle Mocs…
My third pair of Merrell Jungle Mocs just arrived here in Scotland and in fairness the delivery from Sweden in each case over the past year has been flawless with the price, a little less than I’ve found on Amazon.
Tracking is constantly updated. It’s been truly first class. Thoroughly recommend.
October 16, 2024
Unprompted review
Reply from Runforest
Thank you for your amazing review!
It's great to know you found our prices competitive and that the tracking kept you informed. Your recommendation means a lot to us! If you need anything else or have any questions, feel free to reach out. Enjoy your new Jungle Mocs!
Best regards,
Zorigt at Footway+
AVOID if you're in the UK
Made an order on Sep 9th - they had better prices than UK based shops and even the shipping fee is decent (£5.99 from Sweden). They gave me a tracking number within 24h, showing the parcel will soon be collected by UPS.
A week later the tracking was still showing "UPS doesn’t have possession of the parcel yet." so I emailed them asking for a refund - and they complied. But I don't understand - why let me order, than do nothing (not even contact me about any issue that might've come up) and then wait for me to ask for a refund? What's the point of all of it? The product I wanted is still showing in stock...
September 9, 2024
Unprompted review
Reply from Runforest
Hi,
Thank you for your feedback. We’re sorry to hear about your experience and we understand your frustration. While it’s great that the refund process went smoothly, it’s clear that our communication and handling of your order fell short. We’re investigating why the parcel was not dispatched as expected, and we’ll work on improving this to prevent future issues.
Your comments are valuable, and we’ll do our best to ensure this doesn’t happen again. If you still wish to place an order, we’d be happy to assist you.
Best regards,
The Footway+ Team
I’ve placed an order one week ago and I…
I’ve placed an order one week ago and I didn’t received any updates.
Order RFT179363
What’s going on?
I can see a lot of bad reviews and I’m worried now…
Kind regards.
September 3, 2024
Unprompted review
Can’t complain
Nothing was wrong with the item but I had to return it as I bought 2 of the same items and Runforest’s delivery came last. The delivery was quick considering it was from another country. The customer service was very helpful with the return and I’ll definitely look to them again to purchase something in the future.
September 2, 2024
Unprompted review
Reply from Runforest
We are so happy to hear that you have had a pleasant experience with us. Thank you for sharing and giving us 5 very important starts. You are amazing 🤩
Best regards Caroline!
Poor to non-existing service, both during purchase and afterwards.
Bought two pairs of Goodr sunglasses. A minor hiccup on shipping as they truncated part of my address (they got the information straight from my Paypal account, but fumbled it somehow). Tried to get them to correct, they told I would have to sort that out with the parcel company... which I did, and received the package successfully. Would've liked them to sort their own mess, but...
Then I had a major issue with one of the pairs, that was ruined in under two weeks of light use (mirrored lens tint started flaking for no reason). Exposed this to them, requested a replacement or refund. Sent not one, but two e-mails. No reply...
July 20, 2024
Unprompted review
Reply from Runforest
Hello Manuel,
We are very sorry for the problems you have experienced with both the delivery and product.
We see that my colleague Emma replied to you on July 26 regarding your complaint. We are resending our email where we are accepting your complaint. We regret that you have not received a response earlier.
Thank you for your patience and understanding. We hope to resolve this quickly for you.
Quality life jacket that looks good
Love this life jacket beautiful quality and unbelievable price, also came so quickly very happy customer 😊I would highly recommend this company
July 25, 2024
Reply from Runforest
Hi! 🌟🌟🌟🌟🌟
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the life jacket and that you're happy with the quality and speedy delivery. Your satisfaction is our top priority, and we're delighted to know we met your expectations. Your recommendation means the world to us. We look forward to serving you again in the future!
Stella at Runforest
Excellent customer service!!
I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie.
The shoes are now coming apart - poor manufacture and poor materials from these Vietnamese creations, so I complained to Salomon, who referred me back to the retailer(!!)
I phoned Runforest, spoke to a helpful and courteous chap called Nikolas who said if I sent him some pictures he'd consider a warranty claim. I made a short video and sent this to him, and he replied the same day with a request to return the shoes (with a prepaid post voucher) and an offer to refund the price paid in full!
This is EXCELLENT CUSTOMER SERVICE!
I'm only sorry that because of their limited stock of sizes I can't buy my next pair from them.....
July 12, 2024
Unprompted review
Reply from Runforest
Hi Julian,
It was I that helped you. I'm glad to hear that you valued the customer service from us. 😊
Let's hope the next pair gets a better life time :)
Good luck with your future competitions.
all the best from the sunny Stockholm☀
Nikolas
TERRIBLE EXPERIENCE
They use UPS as a delivery service and this company delivered to a fictitious store in an address nearby my house. I have no idea how they deliver to a place that does not exist and notify that my package has been delivered. I have contacted runforest customer service to explain the situation via email, awaiting my reimbursement.... Great lesson for me: BUY AT KNOWN ONLINE SHOPS TO AVOID SCAMS LIKE THIS ONE
June 28, 2024
Unprompted review
Reply from Runforest
Dear Thais,
We're very sorry for the trouble you experienced with your delivery. We understand your frustration and sincerely apologize for any inconvenience caused. We're pleased to inform you that we have already processed a full refund for your order. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Best regards
//Alia at Runforest
Reply from Runforest
Hello Anastasiya,
Thank you so much for your great review! 🌟
We are happy to hear that you appreciated our fast delivery and the quality of our products.
Best regards,
Unn from Runforest💜
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