Samsung Electronics Danmark Reviews 

Enthusiastic and knowledgeable agents help you get the most out of your experience with any Samsung products

Samsubg flex, Har betalt sp sker ikke mere. Ingen henendelse efter 7 dsge

- The drier became less and less efficient in 3 years and died in 6 years.
- Samsung S26 Ultra has an amazing camera but everything else sucks. Many apps don’t work, face and voice recognition work half of the time, Samsung wallet keeps popping up. Battery needed frequent charging even after 6 months.
Smsung Flex was nice but when I wanted to end the agreement they sent a return envelope with Fedex and Fedex came home when I was at work twice and there was no option to change the delivery. When it finally arrived, I put the highly expensive phone to an envelope and sent to Estonia. I don’t even know if they received it , I did not get any confirmation. Fedex app shows delivered. It feels highly insecure when you have to send a phone abroad when you have the responsibility to pay for it. Why can’t they arrange drop off to a Samsung store.
- Samsung watch has a great screen but again voice recognition does not work properly
- I don’t recommend buying directly from Samsung in Danmark. Their service is nonexistent. If I buy any Samsung product I would buy from Elgiganten or similar for peace of mind. But I don’t think I would.

Really good repair, but finding out how, who, where to sent my rapair was a nightmare on Samsung homepage and service telefon. Only giving the MenTech 10 stars and Samsung 0 stars for this and all the bad service I have had with Samsung for the last 2 years trying to get my money back, trying to find help and more. Last time I buy anything from Samsung homepage and hope that they will treat other people in the future

Dont buy from thia brands specially household goods, as after sales service is very poor. There is no coordination between the internal teams. i bought a microwave from the website the latest model but it was faulty when I started it, upon requesting service they took the microwave and said they are working on it, its been more than one month and multiple followups they have no clue what is going on and keep responding once a week that they are working on it after multiple follow-ups

SOOOOOO unprofessional, no clean information, wasting more 2 months to discuss an issue that happened because of there employee.
And the they refused to make upgrade for a service that im paying for 16 months.

Jeg har købet en Samsung galaxy s25 ved yousee og er sådan glad for min telefon det er kun en ting som kan få mig til at fortryge min købe og det er ned i bund i højer side er der en mand som stå med åben arm hvis du bare kommer til at rør ved den fuker teleforn helt af har snakke med yousee og en fra samsung har få at vide man ikke kan slet den program det er jeg godt nok utilfreds med at samsung giver lov til sådan noget har ellers haft samsung i mange år men efter det jan så bliver det den sidte fra min side

en
I bought a Samsung galaxy s25 at yousee and I'm so happy with my phone there's only one thing that can make me regret my purchase and that's down at the bottom on the right side there's a man standing with open arms if you just touch it the phone completely blows up I've talked to yousee and someone from Samsung has told me you can't delete the program I'm quite unhappy that Samsung allows something like that I've had Samsung for many years but after that Jan it'll be the last one from my side

The new update for Samsung telephones also gives you the bloatware called Appcloud, which can't be removed. I can't believe it's legal for Samsung to force this on to our phones. Appcloud downloads all kinds of useless apps for your phone.

Awful experience with Flex. I'm still trying to get assistance. After sending back and forth more than 10 emails, they told me to contact them by chat. They didn't help me and it seems now they are sending me a new phone. I don't understand what is going on but I'm not paying for a phone I didn't order.

Wish I could give 0 stars!!!!
Bought a QLED tv just over 2 years ago and it’s for a bedroom, so not really getting used like a tv in the living room. Basically turned it on one night and then it flickered for 10 secs and then the screen was full of think black lines and one side of the tv turned black and white and the other side turned like a sickly colour. From a customer who has only Samsung tv’s in all our rooms…even the fridge in the kitchen is a Samsung……never again I will buy another product…..purely down to the customer service in “Aftersales” as I feel spending something like 15,000dkk on a tv just to last over 2 years is embarrassing for a brand like Samsung…..wishing now I had read all the statements before I bought this tv though had I my mind….its a Samsung….how wrong was I!!!!!

By using professional repair men. Not leaving customers for weeks with dirty washing. Giving people back tge money they spend at the laundry, because of your lack of repair centres. Better still give me and others back there money, that you falsely sold a faulty product from the beginning. All your customer service team say is "I understand" NO fix my machine within a week not a month. Disgusting. The money it cost to pay to get to and fro from the laundry aswel as the wash and dry fir a month. I could of bought two machines.

SAMSUNG FLAG SHIP MONITOR Oddessy G9 49" 240hz

AVOID these monitors like the plague, 24/7 faulty, Purchased 3 1/2 years ago on release from AO £1200. after sending 2 back for swopping as the glue around the bezel broke down on 2 units with in 2 weeks on the first 2 monitors received which in turn coursed crazy light bleeding around the screen, 3rd one of them never did 240Hz kept turning off when activating, 4th one came working just about, The 240hz Never worked for over 18 Months TOOK SAMSUNG nearly 18 months to fix the 240hz firmware where you could use it in 240hz. then it was buggy has hell at best. I used the monitor soley in 120hz mode which defected the object of purchasing a 240hz monitor if it couldn't be used. I know I should have seen the signs and not had another 3rd or 4th monitor. But I loved the size it was unique, then more problems started to show. The monitor started to pop and crackle after 5 mins of turning it on, Nasty light bleeding on the screen in the corners HDR1000 unusable completely POINTLESS windows never picked it up as HDR1000 Once on whichever hdmi or dp you choose. then after the warranty ran out by 2 weeks I got a horizontal DEAD pixels across the screen left to right, spoke to Samsung arranged a 1 time repair & was only sending it for the repair, agreed prior the only reason I'm sending it in is for agreed guaranteed repair. Assured it would be repaired within a week, then got a phone call from the Samsung repair team asking me to pay £900 for the repair after agreeing prior to sending the monitor in for repair FREE ONE TIME REPAIR. then they took a u turn decided that they wasn't willing to repair the £900 damaged then stole the monitor and sent me £430 cash to my account now 800 out of pocket and no repair, same drama on the neo version as my best mate is having lots of problems with his one the. FPS changes by up to 50 - 100 fps with no graphic settings changed whatso ever between plays but the fps changes everytime you play the same game you get different FPS. my daughter's oddessy g5 also when turning it off never turns back on takes days to get it back on pulling power leads and leaving it a few days usb c to DP AVOID ALL oddessy monitors Good points looks amazing on the very large 49" screen love it or hate the size, very nice light ring on the back of the monitor that's it for good points BUY A LG 1000 times better and full fps all the time with not one problem

I bought home appliances from Samsung when I had a new kitchen installed and they have been nothing but trouble. I've only had the items 6 months and so far the oven door has broken, the grease filters on the extractor fan arrived broken and I'm still waiting for a replacement and one of the buttons on the I've does nothing. I would never buy from Samsung again, they have nice looking but poor quality products.

I had order a new phone online with Samsung on16/3/24 paid them in full with PayPal and then they saided it was sent with dpd they came around take a photo off my door and drop a calling card and put in in my letter box and went I call them and complaint was not help then I call Samsung on the chat line be telled that they will need to check the phone out before refunding my money but I have not had the phone not for 1 min and they will not refund me I have no choice but tp write it here they are scrams and went to hold on to your money don,t buy from them they are a waste off time I am own looking in to taking then to court they have £1400.09 off my
Date of experience: 17 March 2024

I'm done with Samsung. I've had three different smartphones from Samsung. The charging port broke every single time - after 1 year use. Furthermore, the connection between Samsung devices simply doesn't work. Unbelievable. I believed in Samsung. Sadly, I have to go back to Apple. Though I hate it. I gave it a chance.

Sick and tired of all the bloatware on their phones, ive purchased my last note 20 ultra and will not replace this with anymore Samsung phones, emergency spy ware, modes spyware etc etc, preinstalled crap, i want a phone whereby i choose what goes on it not Samsung who have a deluge of spying software that you cannot remove, ignore this brand ignore ignore ignore

Exchanged a telephone in full working order was told would get around 1500 kr of course they reduced it to 1000 for zero explanation. Was a note in the box saying if they don't pay full to return to me I would sell it myself. They did not. They have sent me an invoice.

The phone was perfect. The delivery guy collecting it dropped it on my doorstep on concrete in front of me, the process to do the exchange was a nightmare, Samsung chased from the minute I got the new phone and didn't stop even though i exchanged right away. I sent extra covers and everything in good condition and they have responded like this to cheat me out of money. Really bad company to buy from. I knew it was a risk but honestly you think they would have some form of reputation they want to save - given all these reviews. Don't be like me - stay away and buy your phone somewhere like Power with good service.

Update 14 Sept: despite one call no updates from Samsung. Have chased many times. Still no invoice still not seen pictures of my exchange phone being broken which it wasn't on sending. If you're smartere than I was and checked here first stay away from this service it's a total nightmare

Bought a new washing machine direct from Samsung. Worst mistake ever. Machine broke down 3 months later. Customer services are useless. Still waiting for a repair! If I could afford to throw this rubbish product away I would! Stick to phones Samsung

I had high hopes for Samsung's latest product, the G9 OLED. I was particularly intrigued when I discovered they were running a campaign offering a 10% discount. According to their website, it would take approximately 24 hours to receive the discount. Eager to take advantage of the offer, I reached out to a support representative for assistance in expediting the process. However, to my dismay, the representative not only refused to help me get the coupon faster but also assured me that it would arrive within a shorter timeframe.

Despite patiently waiting for 72 hours, I never received the promised 10% discount coupon in my mailbox. Frustrated by the lack of progress, I contacted support again, hoping for a resolution. Disappointingly, I was informed that the campaign had expired, and preorders for the G9 OLED were no longer available. Naturally, I expressed my extreme disappointment at this turn of events.

Surprisingly, the support representative I spoke to this time offered me the 10% discount. This only served to highlight the laziness and outright refusal to assist me demonstrated by the initial customer support representative. Their negligence not only caused me to miss out on the entire campaign and the opportunity to preorder the monitor, but it also forced me to seek an alternative solution. Consequently, I ended up ordering an LG monitor instead. I can confidently say that this experience has left me deeply dissatisfied with Samsung's customer service, and I have decided never to purchase their products again.

SAMSUNG CONVECTION OVENS UNSAFE CATCH FIRE DO NOT USE