Shoe-Shop.com Reviews 

I sent a 52.00 pair of shoes back and the Canada Post charged me 30.00!!! I told the store not to charge me shipping as I paid for it and they said they wouldn't but yea they did. When I reminded that they weren't to charge me shipping they said non negotiable.
Never again! 45.00 shipping on 52.00 shoes.

The service was really slow and the item arrived damaged. Not impressed at all.

While the initial receipt of pre-worn and damaged footwear was unsatisfactory, Nadine T's exceptional service significantly mitigated the issue. She demonstrated exemplary ownership of the problem, implemented an effective resolution, and consistently prioritised my needs as the customer throughout the process. Her performance exceeded expectations, and I am pleased to continue my patronage with Jones, largely due to her outstanding representation of the company today.

The staff went the extra mile and were proficient helpful.

I ordered some boots online . Only wore a couple of times and all fabric peeled away. Customer services where really helpful and gave me a full refund for the boots.first time ever had problem with pavers shoes or boots.
I would order more I the future. Thanks to nadine T. And others for all their help

Pavers are doing excellent with their customer service and quality/value of their products. I have always been pleased in the past as well!

I've recently had a problem which is down to the postal service, not receiving my goods! The Sketchers trainers that I ordered haven't arrived but I spoke to a lady called Kathy on the Pavers help desk, who has been very professional , polite and helpful in reordering from another shop as they weren't available, to reorder. So thank you and hopefully the post will deliver on time stated! ...If original order arrives , I will ofcourse let Pavers know!!!

My order arrived quickly, easy to track the journey and the shipping costs are low compared to other online retailers, will definitely order again!

I ordered shoes, but unfortunately, the wrong size was delivered. However, the chat support team was excellent and quickly resolved the issue. They replaced my shoes with the correct size within 5 days, which I really appreciated. The only downside was the mix-up with the size in the first place.

The Pavers sandals I bought are to wear at a wedding, they are lovely, so comfortable.
No problem with ordering, & delivery. Thank you.

Excellent service and lovely product which I am wIting to wear .

Took a while to arrive but not company’s fault (bad weather conditions) delighted with my new boots.

Great shoes and slippers , very comfy

Have Order 2 shoes and never received them
Dont answer My emails and the internet site was desconnected
Fake

You sent me the wrong item so I returned it straight away asking for a refund, I even went to the website to express this whilst including my order and its order number in the message. Still no response or refund received and it has been a number of weeks.

I ordered some shoes online (I didn’t realise there was a Pavers shop close to me), they arrived but were a bit too big. I asked Alexa where the nearest store was and was delighted it was local to me. I rang the store and was fortunate to speak to Craig at the Solihull store in Notcutts.
Craig couldn’t have been more helpful and I agreed to go to the store.
When I got there, a young man approached me to ask if I was exchanging shoes and to my surprise it was Craig, he had come out of the staff room from his lunch to assist me which I think is absolutely amazing.
He was so patient and helped me select a pair of shoes to suit me.
Craig was friendly, knowledgeable and a credit to Pavers. Thank you.

I liked the blue shoes so much that l bought the same pair in white. They are very comfortable well-made. l haven’t seen any shoes l’ve liked as much as these for a long time. Both pairs arrived quickly and were packed carefully. First class experience!

My order came on time very pleased. Quality of my shoes excellent.

Good item, sent speedily. Thank you.

I ordered a pair of slippers through Amazon from this company for my grandson only to receive a pair of pumps. Despite numerous attempts via the atrocious Amazon complaint system, I am still no further forwards. Absolutely disgusting service from both Amazon and this site.