ShopUSA Reviews 

I made an order on 5/7/26 and still not received it and can't connect with them

We are also having problems getting a delivery... no way to contact them by phone. they don't respond to emails. this is a scam?
and I know that ShopUSA denmark will say "that is ShopUSA"--> but you are their 'franchisee' and all part of the same issue.

I had my packages delivered to ShopUSA and I paid for them to be shipped to me. I paid on Friday and I have not heard from them since then. It's been over 4 days and there's been total silence. I'm starting to suspect I have been scammed. All that money is gone. Do not trust them. I have sent several emails and not a single reply. Just send my packages. You can deny all you want. Reply to my emails not your review. This is just to warn others above your service. Today it the 18th of February 2026, I received an email that the reason my packages have not been shipped is because they have an “IT” issue. 6 days and still nothing. What kind of excuse is that?

Bought an item in TP-Link using ShopUSA. They had the item delivered at the wrong address. Impossible to talk to someone, after 3 weeks of trying, I block them and will no longer use them

what went wrong? I didn't imaging a 2 mugs and hat worth $60 would cost $400US dollars to ship. i abandoned it and will never ever use this service again. stay away from these sharks

My experience has been great because of Maureen who took me through the process of shopping by helping me when I needed help on deciding on which products to settle on . I give you 5 stars because because of her!!

1. 18 Aug 2025 label created and shipped out on 19 Aug 2025.
2. 21 Aug 2025 @ 1140 hrs UPS contacted me and informed that I have to pay tax before receiving the package but I informed them that it was paid before shipment.
Email about this issue to Shopusa with the invoice which tax being paid.
3. Replied by Shopusa and will keep me posted.
4. Ask for updates without reply on 30 Aug, 2 Sep, 9 Sep and 10 Sep!
5. Replied on 10 Sep but problem still unresolved and still working on it!
6. No updates until 22 Sep until email ask for update!
7. Replied on 23 Sep yet problem still unresolved!
8. Case still unresolved as of 6 Oct 25.
9. Still not resolve as of 17 Oct 25!

It is exactly 2 months of outstanding issue! Do you want this kind of company handling your shipment?

Issues has been going on more than a month and the items shipped out stuck at the local warehouse!

On my personal view, it seems the 1st case which is still unresolved for more than 3 months which I voiced my frustration to them. This 2nd case it seems was done on purpose!

Who ever read this comments, please avoid this company at all cost!!!

I am being ignored by Hildur Hauksdóttir, one of the owners(!!) of the company, who seems to be the only one who deals with emails for customers in Iceland. Over a month ago, I requested consolidation of my items (all small with the exception of two boxes which could be shipped separately) and instead of taking items out of their boxes (which we all know packaging takes up too much space, that’s why we’re here using a repackager!) she or someone else put all my boxes on a pallet and wrapped them in plastic wrap. I immediately wrote an email and asked for the items to be taken off the pallet and repackaged. No reply for a week. I started sending emails every day asking for a reply. This is when I received my only reply in the last month: Hildur tells me the pallet can only be sent by FedEx freight and asks if I’d like her to set that up for me. Another option she gives me is to put it on a ship, but she says she has no idea how long that will take nor when the next ship is coming. I go on fedex’s website and enter the dimensions of the pallet into their frieght calculator and see that it will cost $500-1,000 to send. These items are not valuable; we’re talking some face wash, clothes, some baby items. It’s absolutely madness that these items are on a pallet. I write back again asking to take the items off the pallet and consolidate into boxes, as the shopUSA website advertises. No response. I have my husband write her in Icelandic, and she immediately responds asking for the suite number. As soon as she finds out it’s my suite number she stops replying to him. I have looked up their business info in Iceland and the phone numbers for ShopUSA on record are all disconnected. No one answers the phone number in Atlanta. Their physical address in Iceland on record is incorrect. I have emailed the general email, Hildur’s email, and the regional email address and no reply. At this point ShopUSA is holding my items ransom and I have no idea when or if I will get ahold of them. The worst thing is, most of the items were for our baby’s Christening, which is next week, and we will not get the items in time. So much anger and frustration. Shame on you, Hildur and ShopUSA! All you have to do is take a few boxes off a pallet and rebox them (which is literally your job!) and you can’t even manage that. Shame shame shame!

Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, rude replies. In spite of booking expedited 2-4 day deliveries I get my parcel not before 10-15 days, sometimes even longer. There are much better alternates. Stop using this.

Smoothing shipping,satisfied with the service.Thank you

The customer Service experience was top notch. Was served by this girl Grace and her willingness to assist and courtesy OMG! out of this world. keep up the great work!!!!

My package was sent to my address at shopusa but it seems to be lost.
Tried to write them twice to the danish email but no reply.

A total price of 184$ for handling a small bag of electrical components is an absolutely unacceptably high price. The lack of cheaper shipping-options is staggering!

Fair enough, their shipping calculator and its existence does make them excempt from having "tricked" me, but at the same time its unreasonable to expect every user of this service to check this, particularly with obviously tiny packages and orders. The unfortunate reality is that many customers probably will find themselves in a situation where they have a package "held hostage" by ShopUSA, and will feel compelled to pay a surprising and unreasonably high price to get it shipped, not wanting to deal with the hassle of cancelling the order and having it shipped back, facilitate another delivery-method etc.
I will unfortunately not use this service-provider ever again, and I feel awful about this experience... There is no direct wrongdoings here, to be clear, but its undeniably not a good way of doing things, and unreasonably priced. Some very clear before-warning during the sign-up regarding the lack of cheaper shipping options and the unavoidable high cost should be required.

UPDATE: Finally shipment on it's way. Thought about dropping to 1 star after the unidentified character in Denmark questioned my integrity,but that would be unfair to Margaret in the US who did the work to get the package moving. My suggestion is to fix the country part of the address form so you don't have to open a new mail box. Moved up 1 star thanks to Margaret 's great follow up.

Their computer program will let you change the address but not the country so you can't proceed to create shipping.
Opened a new box address with the new address and asked to asign the package to the new box. Got message we received the package for the new box,but they didn't fill in the information
On their program. Email and phone never answered. 3 days and it's botched on their end.
Will change my rating if correct the problem quickly. For their info it's box ME1005.
Update: July 7 Got the same email as of July6. NOTHING DONE.
Their reply: the box number ME1005 gives you all the information. After 4 days of emails you should know everything, unless you're a PR company to answer Trustpilot. The company has my phone number, the problem can be resolved in 3 minutes. Upon reflection, you are not located at the facility and you don't have access to the information. That's the problem!!
Don't answer in Danish.
Update: Finally got a response directly from mgr in USA. The input is complete to create shipping request. The NEW problem is that now advised customs duty cannot be prepaid. The airport is hours away. Will upgrade stars.
Update: Still working on sending the package. The guy in Denmark is saying that this never occurred and is asking for documents.Sent to trip advisor. He should try to remedy the problem not his Reputation!!

My shipment arrived to Shop USA warehouse. From that point on, I can't get anyone to respond to emails or to send adequate photos so I can confirm all my order was delivered. I'm just sitting in limbo now with my order waiting at Shop USA for me to create a shipping request, but I can't do that till Shop USA confirms everything in my order arrived. not having a good experience at all so far :-(

best quality home decor products from amazon For decorating home you will find attractive designed home decor product in affordable price
Decorofhomes is providing you all types of home decor product in reasonable price

Decorofhomes

I am very satisfied with the services of this company! Package came from USA to Poland in less than one week. Despite it was very heavy (20 kg) I didn't pay much for airplane transport. I was worried about stuff inside package cause I ordered gearbox parts with gym suits but packaging was so good that nothing get even bend. Thank you guys, I will recommend your services to everyone here!