Siemens Hvidevarer Reviews 

I got my Siemens coffee Mashine repaired tv-show place. They charged me with 4000 dkk despite Mashine was still on guarantee.
We paid, got machine back. But the same mistake appeared again, which means that machine wasn't repaired. We sent it back and received message that we need to pay 1500 akk more! They want us to pay more, despite they didn't repair the machine! Extremely unprofessional! I am so disappointed that I want my money back and buy machine of a different brand, not to deal with this ever again!
Prisoverslag Nr. 260015956
Serviceordre Nr. 270430640
Dato 10.11.2025
Registreringsdato 03.11.2025
Produkt / E-Nr. CT636LES6/09
FD-Nr. / Z-Nr. 0207 / 700877
Købsdato
Kundenummer 68159518
Telefonnummer +4551728568

I have ordered filters and the package never arrived. I have contacted this company over e-mail, but never got a response. I have called them - either an automatic reply that I should call during working hours (yes, I called during the mentioned working hours), or - just a hang-up...It is my mistake that I forgot to check the reviews here before placing an order.

Our IQ500 oven thermometer failed 3 weeks after our warranty expired. The oven became inoperable. Siemens offered a service technician to visit a week later. The call out fee would be DKK1.395,00 plus parts. Warranty should exist to protect the company where necessary. Choosing to enforce the terms when a component fails just outside of warranty, but well within its useful lifetime does damage to the brand. In this case we are two parents to three children who will look elsewhere for our future white goods purchases.

Worked there - was a dissapointment.

Siemens home connect..
Why the f... Can I not start my oven from my sofa?!
I'm on the same network and I have to go to the appliance to turn on remote start.. For a 24 hour periode. What?!
So I don't forget? Jebus Christy! I JUST WANT TO TURN ON THE OVEN SO IT CAN PREHEAT!!
Fix this an I'll give you 5 stars otherwise I will never buy or recommend your products again..
PS, I own 2 ovens I cannot start remotely.. Try selling a TV with this feat.. ehmm, bug I mean..

they really terrible ! I got a call from them & the line cut off then I had a sms to reach them. Ive been trying to reach them almost a day but no-one picks up the phones! Insane..

It was a dutch call center in Netherlands

Update : They fixed up! the person who came to fix was awesome, thanks.

I bought a Siemens espresso machine EQ6 plus S700 in September 2021. In January the brewing unit started to slow down the grinding velocity. After trying the quick solutions on the manual, I called the costumer’s service (4489-8028). They asked me a lot of questions and the results of the tests made at home. The technician concluded on the phone that it is a defective brewing unit and that it should be replaced. I asked whether they would send me the spare part, but I was told a courrier would come on the 30th January and take it to the warehouse for full inspection under the warranty. I was happy with the offer. I tracked the courrier and the machine was delivered to the warehouse the next day. No one told me about the waiting time. After almost two weeks, I call the costumer´s service again and I am informed that I have to wait extra 2 weeks for the machine to be evaluated. From the day the machine is assigned a technician, I can expect to be called between 5-10 working days. I asked whether the machine could be sent back with a new brewing unit to be installed by me, but it was denied. After some discussion, I was told there is nothing to be done and that I should not expect to receive my machine back before mid-March. Almost 2 months from the time of the complaint. I have two friends that bought the machine because of my propaganda, and two other that were about to order the machine, but decided to wait. I asked all of them to follow the development of my saga. It is just absurd.

Tak til BSH for god service og vejledning 👍

I ordered my Siemens Eq.9 s500 the 4. May 2021 at rigtigkaffe.dk, and received it already the day after.

A couple of days after, I tried to make a cup of coffee with milk, but only a very small amount of milk came through the machine. I found out that the milk foam function didn't work in the machine.

Siemens picked up the espresso machine 11. Maj 2021 (7 days after I received it), with the message from them, that it could take up to 4 weeks, before they can fix it. But as a minimum it will take between 10-14 days, from they receive it, before they will start looking at the machine!

The 20. Maj 2021 I got it back, with a big scratch on the back of the machine. So now I'm waiting response from Siemens, what to do about this. This is a brand new machine, that almost immediately after I received it, needed to go to be repaired, and now after receiving it back, it got a big scratch on the back :-(

At least the milk function is now working, which would have been nice, already from the beginning!

So be warned!
If your product is defect from the factory, you will have to send it to Siemens to be repaired.
And from when they receive the product, it might take a long time, before they will actually start looking at the problem.
And the product you receive back, might not be without scratches anymore!

We purchased a Siemens Induction hob through our kitchen designer. Initially we had no issues. Then we noticed our electricity usage was high and proceeded to check all electrical items. We found our hob - EX975LVC1E - was using a lot of power in standby mode. This was confirmed by 2 separate Siemen engineers and an independent electrician. Siemens are refusing to admit fault / replace the hob and instead have offered to credit our supplier on the condition that we never buy a Siemens product again - to me that sounds like they know there is an issue. Has anybody had a similar experience

Reparation af et product efter køb er tæt på at være fusk. De insisterer på at sende en service tekniker for at identificere fejlen på trods af at jeg i telefonen gav en meget præcis beskrivelse af hvad der var galt og hvad der skulle til for at reparere den. Denne tekniker medragte ikke de dele som der skulle til for at reparere maskinen – hvilket ifølge email korrespondance efterfølgene – er kutyme. Dette skal i stedet gøres af en separat tekniker der skal laves en ny aftale med for at få ud. Dette betyder at jeg ikke bare skal være hjemme i 2 gange fire timer (deres mest præcise ankomst tids ramme) men også betale for to gange service besøg til godt 1200,- per stk. samt for delene. Dette bringer pricen for reparation af maskinen langt over prisen for en ny og detn pris er uden at jeg tager højde for den tid jeg skal være væk fra arbejde for at få den repareret.

---------------------

Their service for repairing a product is a borderline scam. They insist on sending a technician to detect the error despite me giving very precise instructions on what the error was and what needed to be fixed. This technician per default do not bring the parts needed to fix the error. That has to be done by a separate technician. This means that you have to not only be at home during working hours for 2x4 hours (their estimated arrival window) but also pay for not only one visit and the parts, but two visits and the parts bringing the cost of the repair up higher than buying a new machine.

UPDATE! – og svar til Siemens – ansver to Siemens

Hej Peter, Tak for svar. Som jeg har skrevet til dig flere gange, så er jeg ikke enig. Jeg ringer til jer for at få en tekniker ud for at reparere min maskine. Jeg giver enda meget præcis beskrivelse af fejlen og hvad der skal laves. Den besked jeg får i telefonen er at i kommer ud og laver den. Dette er dog ikke hvad der sker, i sender i stedet en mand ud der bruger fem minuter på at konstatere at maskinen er i stykker og at der er det galt med den som jeg også har beskrevet i telefonen. Han fortæller også at han ikke har taget delene med da jeg skal bestille en ny tekniker for at reparere den. Han formulerer det noget i retning af, at ”det jo kunne være at de kunne reparere den uden dele”.

For at føje til situationen har du enda truet med at fortsætte med at lægge rykkergebyrer på hvis jeg vælger at tage forløbet igennem Center for Klageløsning for at få deres syn på sagen. Eftersom deres behandlingstid er tre måneder og i har ret til efter to rykkere at sende den til inkasso gør det det meget svært for mig at få en afklaring fra en jurist om hvorvidt i har informeret tydeligt nok om jeres procedurer i det forløb vi har haft.

-------------------------

Hello Peter. Thank you for your reply. As I have written to you several times, I do not agree. I call you to get a technician to come by and fix my machine and I give you a precise description of the error and what it takes to fix it. What I was told on the phone was that you would send someone to fix it. Instead, you send a technician to detect the error. During his five minute visit, he tells us that the machine is broken and the error is exactly as I described on the phone. Furthermore, he tells us he has not brought the required parts to fix the machine and that I have to call and schedule for a new visit.

To add to this, you have told me that if I decide to go ahead and send the case through the center for complaints, you will during their processing period (three months) continue to add reminder fees to the bill.

UPDATE #2 - intet svar / No answer

Siemens har skrevet til mig nedenfor at jeg skulle kontakte dem da de ville se sagen igennem. Jeg har skrevet til dem, men de svarer ikke. Svaret er kun givet for at de virker som om de tager kundeservice seriøst. Det gør de ikke.

-------------------

Siemens have written below that I should get in touch so that they could look over the case again. I have written to them as requested, but they have not answered. The reply given below is only to look as if they cared about customer service. They do not!

I bought an induction cooker here in 2017, and it has been used very well until now, but the price is expensive

I am so disappointed with Siemens. I purchased a bean to cup coffee machine which cost me £1700. Most of my friends thought I was insane spending such a large amount of money on a coffee machine but I always spend lots of money on my products as I want good quality long lasting products. This has not been the case with Siemens, this is the second time I have had an issue with the coffee machine. The first time the water pipes leaked heavily all over my kitchen and into my Siemens microwave. We called for an appointment to get it fixed and we were met with nothing but issues, we were told we would have to wait two weeks for an appointment. The engineer did not ring the doorbell on arrival but instead called my phone ( which I missed as I was on another call) I then had to wait another two weeks for an appointment. When he did finally arrive he did not bother to test the microwave that had got wet from the leaking coffee machine just looked and said its fine. He ordered a replacement pipe for the coffee machine, that took another two weeks to arrive so I was now six weeks without a machine. The coffee machine has broken again, this time it's showing a message to empty drips trays, the trays are empty. As the fault is showing constantly I am unable to use the coffee machine. I have again been on the phone with Siemens who are utterly useless and have offered no quick solution. They want me to email my complaint! I think given the amount of money I have spent on the coffee machine and that fact it is yet again faulty Siemens should offer a replacement. I do not have time to be taking days of work for engineers to come out to fix a coffee machine that is not fit for purpose or of merchantable quality. I have a kitchen full of new Siemens products totally £8000. I am a property developer and will not be putting Siemens in any more of my properties due to the shocking customer service and long wait times to get things resolved. There are many other companies who offer much better service and I shall be taking all future business to them.

We have a nine year old Siemens cooker (HQ745525). The knobs are such poor quality that the markings have long ago completely rubbed off. This is very poor quality from a company like Siemens.
Then I find that to replace them, Siemens are charging DKK216 per knob! So I have to pay DKK 1500 to fix their poor quality!
When I made an official complaint, the response was "Hi, We are sorry that you feel this, but we cannot help you with this problem. Regards"
I thought Siemens was a serious company!