I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait ma... See more
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Hotel reception staff were helpful and efficient. The room was comfortable & spacious. The on-site restaurant had tasty food (reservation was needed). On the down side, the saunas were not unisex s... See more
Dear sirs! Thank you for your very nice service and huge variety of opportunities and options. We used it to make nice present to my cousinn and his wife. In addition it is very convenient to make th... See more
You can’t speak to anyone at Smartbox! Over inflated hotel costs when trying to book meaning extra funds required on basic hotels. App is terrible Website is awful Still waiting for a repl... See more
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Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ? Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables. OFFREZ LE CADEAU À VIVRE !
Contact info
United Kingdom
- smartbox.com/fr
3.2
Average
30K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
Grande déception .
Expérience commandée mais au moment de payer mauvaise surprise ECHANGE DE BOX D OFFICE EN ME DEMANDANT UN SUPPLEMENT DE PRIX. INADMISSIBLE.
June 14, 2026
Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
Pour le moment nickel !
May 19, 2026
Week end à Villeneuve Loubet
LOGEMENT SUPER ET LE PERSONNEL DE LA RESSIDENCE TRES AGREABLE ET D'UNE GENTILLESSE extra
May 9, 2026
Unprompted review
bonne experience
May 9, 2026
Unprompted review
Conforme à la description de la…
Conforme à la description de la réservation
April 29, 2026
Unprompted review
DISASTROUS SERVICE - Paid for Chronopost Express, got nothing! (Order SFRCOF26050408476)
I am writing this from the USA and I am appalled by the lack of professionalism. I paid for a physical gift box with Chronopost Express shipping to ensure delivery by today. Not only did the package never arrive, but Smartbox is now refusing to provide a solution that honors what I paid for.
Customer service (Aziz, Dossier 08593484) is stuck in a loop. I have explicitly requested the digital vouchers as a last resort so I don't show up empty-handed today. Instead, they are ignoring me or trying to force a refund process that doesn't solve my immediate problem.
I paid extra for:
A physical premium box.
A physical gift card.
Chronopost Express delivery.
Smartbox has kept my money for all three and delivered ZERO. They haven't even offered to refund the shipping fees they failed to honor. I am now hours away from my deadline and their office in France is about to close for the weekend.
SEND THE DIGITAL VOUCHERS TO MY EMAIL NOW. I will be contacting my bank to initiate a chargeback for "Services Not Rendered" if this is not resolved immediately.
Order Number: SFRCOF26050408476
Case Number: 08593484
May 7, 2026
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
C'était top
April 28, 2026
Unprompted review
simple rapide et efficace
April 29, 2026
Unprompted review
Scam! Avoid at all cost
This is a scam - buy this if you are ready to go to court to get your money back on a booking that will likely be cancelled.
I booked a 'Balade aérienne privée au Mont-Saint-Michel et en Normandie" for my friends as a wedding gift and it was cancelled ...while they were already driving towards the destination...
That being said, it took me over a year to get the money back. Smartbox does not have a proper customer support, never answers emails, was almost never reachable by phone, and gaslighted me into waiting when i did manage to contact someone. They said that they will reimburse the money several times but then disappeared. I contacted ECC (EU consumer protection) but they failed to help and said that i should go to court. Even after agreeing to reimburse 1.5 years later, they tried to tell me it's not possible to get the money back and offered a voucher!!!, so I hired someone to inform them via legal means that they should reimburse or be sued, then i got my money back.
This company is a disgrace.
Order # – SFRCOF20092644442
Voucher # – 760254283
Proof of entire correspondence is readily available should trustpilot need it.
June 1, 2025
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
I try to use Smartbox gift but honestly…
I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait many days. Feels like good idea but execution very poor.
April 20, 2026
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
Au top !
Au top , instant de détente. Massage détente absolue.
L'esthéticienne a des mains d'or.
Cabine cocooning.
April 3, 2026
The idea is nice
The idea is nice, but the actual options don’t live up to what’s promised. Many hotels require extra fees, and availability is very limited.
March 5, 2026
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
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