Many good ideas and I signed up to the newsletter so I can also get the 20% discount on the first purchase, but the code didn't work during checkout so I ended up paying the full price. It said it was... See more
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Many issues: 1. It's not clear when you "activate" a smartbox on the website, because I had a gavekort apparently and kept getting an error message. I had to contact them to be guided that I had... See more
Company replied
It is a confusing product, you got a smart box, you want to register it because the website prompts/offer you to do so, then it says it is not a gift box. When you “buy” an experience, you were not... See more
Company replied
Very complicated process of buying, registering and booking. You can not choose the actual available hotel stay as a first step, but need to go via all process of registering, buying and so on before... See more
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Company details
Written by the company
Står du og mangler en god og personlig gave, som modtageren helt sikkert bliver glad for? 🎁🎁 🎁 Så er det en Smartbox, du skal have fat i! 👍️ Hver Smartbox indeholder et stort antal håndplukkede oplevelser, serveret i en flot og farverig box. Der findes 30 temaer og mere end 1400 forskellige oplevelser inden for bl.a. skønhed, gastronomi, kultur og weekendophold. Du kan bruge Smartbox til alle lejligheder - hvad enten det er som værtindegave, julegave, til Mors Dag, til Valentins Dag - eller hvis du bare vil glæde en du holder af. 🥰😍 Har du brug for yderligere support, så skriv en 📧 til oplevelser@smartbox.com. Vi vil hellere end gerne hjælpe 💬 Vores Kundeservice team er ligeledes klar til at hjælpe Mandag-Torsdag 9.00-16.30 + Fredag 9.00-16.00 på ☎️ 89887976 (Ikke åbent på helligdage!)
Contact info
Amager Strandvej 390, 2770, Kastrup, Denmark
- 89887976
- oplevelser@smartbox.com
- smartbox.com/dk
2.5
Poor
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very poor customer service
Very poor customer service. You communicate with AI. I am still waiting on a refund and can't seem to get in contact with a human being.
@smartbox hvorfor skriver I herunder, at jeg kan skrive til en emailadresse og give jer mine oplysninger, når det er lige præcis det, jeg allerede har gjort? Får fortsat svar fra jeres AI-assistent. I har mine oplysninger, så I burde kunne refundere pengene uden alt det her bøvl.
July 20, 2026
Unprompted review
Reply from Smartbox Danmark
"Hej,
Mange tak for din besked! Vi beklager, hvis noget ikke gik som forventet, og vi er her for at hjælpe med at løse problemet.
Hvis du har brug for hjælp til noget, er du velkommen til at kontakte vores kundeservice på oplevelser@smartbox.com. For at fremskynde processen er det en god idé at vedlægge en kort beskrivelse af din anmodning og din gavekortskode eller ordrenummer (hvis du har det).
Vi er altid glade for at hjælpe og ser frem til at få dig tilbage på sporet til din næste fantastiske oplevelse.
Tak, fordi du tog dig tid til at dele din feedback. Vi værdsætter din oplevelse og håber, at vi kan gøre det bedre næste gang.
Dit Smartbox-kundeserviceteam"
They stole my money
I paid for a 350 gift card for 2 for the bio and when I registere it it says that it has been used and i just opend it so that cant be rigth!!!! Thein i have to wait 3 days for Them to anwser so lets see what happends
August 3, 2026
Unprompted review
Reply from Smartbox Danmark
"Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at XXX. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team"
It's very easy to buy the card
It's very easy to buy the card, and the price is very attractive, but fun part end here. First, you find out your wish hotel is available only from Monday til Thursday, wow, who wants that? Second, to find a date is a bit challenging - there is no available dates, you just push the dates on calendar, and you get an answer, no place on your date, you refresh, again write everything yiu wish, no good filters, and again push the date. After half an hour of searches, and no available dates nearest 3month, I gave up. Asked for a refund, one week, no news, communication only through AI, so big no from me, would like to get my money back, and never have business with Smartbox
July 28, 2026
Unprompted review
Never buy that again,hard to use…
Never buy that again,hard to use they,when i want to book a hotel it say ther is an error,they don't answer to the e-mails... nightmare...
July 24, 2026
Unprompted review
code not working
July 22, 2026
Unprompted review
Few booking options and might end up not working either way
I had a dinner for 2 smartbox. The restaurant options are very limited, even in a big city like Copenhagen. Most restaurants required me to pay extra to book. I chose a restaurant where it didnt require extra payment but after arriving we were told that our code was not valid and were asked to change our booking within the app. The new booking however required extra payment. We left without eating. I reached out to costumer service to fix the agreement with their partner restaurant and I asked to be compensated as I spent time and money on commuting, but I was told my gift card "works as it should" so I could not be compensated. I DO NOT RECCOMEND THIS SERVICE
April 18, 2026
Unprompted review
Reply from Smartbox Danmark
"Hej,
Mange tak for din besked! Vi beklager, hvis noget ikke gik som forventet, og vi er her for at hjælpe med at løse problemet.
Hvis du har brug for hjælp til noget, er du velkommen til at kontakte vores kundeservice på oplevelser@smartbox.com. For at fremskynde processen er det en god idé at vedlægge en kort beskrivelse af din anmodning og din gavekortskode eller ordrenummer (hvis du har det).
Vi er altid glade for at hjælpe og ser frem til at få dig tilbage på sporet til din næste fantastiske oplevelse.
Tak, fordi du tog dig tid til at dele din feedback. Vi værdsætter din oplevelse og håber, at vi kan gøre det bedre næste gang.
Dit Smartbox-kundeserviceteam"
Reply from Smartbox Danmark
"Hej,
Mange tak for din besked! Vi beklager, hvis noget ikke gik som forventet, og vi er her for at hjælpe med at løse problemet.
Hvis du har brug for hjælp til noget, er du velkommen til at kontakte vores kundeservice på oplevelser@smartbox.com. For at fremskynde processen er det en god idé at vedlægge en kort beskrivelse af din anmodning og din gavekortskode eller ordrenummer (hvis du har det).
Vi er altid glade for at hjælpe og ser frem til at få dig tilbage på sporet til din næste fantastiske oplevelse.
Tak, fordi du tog dig tid til at dele din feedback. Vi værdsætter din oplevelse og håber, at vi kan gøre det bedre næste gang.
Dit Smartbox-kundeserviceteam"
Misleading and messy discount info
Misleading and Messy Discount Information
I was looking for a gift for some friends and found a service gift box that seemed suitable. The website said that creating an account would save me 15% on my first order. However, after registering, I received an email with a discount code for only 10%. The numbers didn’t match, and I didn’t receive any other code.
I tried using the 10% code, but it was invalid. It was very annoying that it didn’t work as described. Nevertheless, I still purchased the gift box.
After placing my first order, the website showed a button offering 15% off my next order. I clicked it and received the exact same email with the same code, again stating only 10% off. When I tried placing a second order and applying the code, it was still invalid.
This was incredibly frustrating. I ended up paying for the second order without any discount, and I will never return to this website again.
May 17, 2026
Unprompted review
Reply from Smartbox Danmark
"Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at Smartbox Denmark. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team"
Many issues
Many issues:
1. It's not clear when you "activate" a smartbox on the website, because I had a gavekort apparently and kept getting an error message. I had to contact them to be guided that I had to use it as a payment method when buying another package on their website. Impractical and time-wasting.
2. I purchased a massage package only to find out that I needed to pay more money when booking with the provider!
3. The links to the raskrask massage packages are broken. They open to the main page instead as of May 15 2026.
4. Their contact forms were answered by AI. I was going over the issue with the non-working links and the human-posing AI (as "Alice") said that it was happy it could resolve the issue when it had done nothing.
5. No English option on the website.
May 11, 2026
Reply from Smartbox Danmark
"Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at Smartbox DK. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team"
There isn’t a language on this planet…
There isn’t a language on this planet that can adequately express how absolutely horrible the Smartbox experience is.
The only way I can explain the fact that this company exists and isn’t out of business yet with the sheer awfulness of their service is that they are secretly a front for money laundering organisation or a manifestation of a God’s cruel joke on us as a whole.
May 9, 2026
Unprompted review
Absolute scam of a business.
Absolute scam of a business.
Horrible experience from start to finish (if you ever get to use it that is).
Difficult to navigate the website, constantly running into errors and zero customer service. You end up going in a loop with the AI bot getting frustrated and ruining your weekend.
I do not recommend. Run from it like it’s the plague.
I’d give it 0 stars if I could - scam!
April 26, 2026
Unprompted review
Absolutely horrible and criminal experience
Absolutely horrible. Received a gift for a brunch for 2. Not only is their gift card horribly designed, with amateur low-resolution pictures, it also does not work !!
Tried to activate it on their website and all I get is a “Oops something went wrong” message.
Customer service is inexistent, with your only option being chatting to a stupid AI bot.
PUT THEM OUT OF BUSINESS!
February 22, 2026
Unprompted review
Reply from Smartbox Danmark
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at oplevelser@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
Ordering goes smoothly but everything…
Ordering goes smoothly but everything else goes to shit. Complicated and confusing
December 28, 2025
Unprompted review
Reply from Smartbox Danmark
Hej,
Mange tak for din besked! Vi beklager, hvis noget ikke gik som forventet, og vi er her for at hjælpe med at løse problemet.
Hvis du har brug for hjælp til noget, er du velkommen til at kontakte vores kundeservice på oplevelser@smartbox.com. For at fremskynde processen er det en god idé at vedlægge en kort beskrivelse af din anmodning og din gavekortskode eller ordrenummer (hvis du har det).
Vi er altid glade for at hjælpe og ser frem til at få dig tilbage på sporet til din næste fantastiske oplevelse.
Tak, fordi du tog dig tid til at dele din feedback. Vi værdsætter din oplevelse og håber, at vi kan gøre det bedre næste gang.
Dit Smartbox-kundeserviceteam
It is a confusing product
It is a confusing product, you got a smart box, you want to register it because the website prompts/offer you to do so, then it says it is not a gift box.
When you “buy” an experience, you were not sure you were buying a gift box or you get to use it in a shop, maybe at the last minute checkout you could find out it is not buying another gift box
December 24, 2025
Reply from Smartbox Danmark
Hej,
Mange tak for din besked! Vi beklager, hvis noget ikke gik som forventet, og vi er her for at hjælpe med at løse problemet.
Hvis du har brug for hjælp til noget, er du velkommen til at kontakte vores kundeservice på oplevelser@smartbox.com. For at fremskynde processen er det en god idé at vedlægge en kort beskrivelse af din anmodning og din gavekortskode eller ordrenummer (hvis du har det).
Vi er altid glade for at hjælpe og ser frem til at få dig tilbage på sporet til din næste fantastiske oplevelse.
Tak, fordi du tog dig tid til at dele din feedback. Vi værdsætter din oplevelse og håber, at vi kan gøre det bedre næste gang.
Dit Smartbox-kundeserviceteam
Det er let at bestille
Det er let at bestille. Fin online side, nem og overskuelig.
December 1, 2025
Unprompted review
I didn't received my smartbox,even it…
I didn't received my smartbox,even it says that it was supposed to come in three days and nobody answer to the phone.
When I contact them on the email,they said I should contact the transport company and I don't understand why...because that's their job
December 1, 2025
Unprompted review
Reply from Smartbox Danmark
Hej,
Mange tak for din besked! Vi beklager, hvis noget ikke gik som forventet, og vi er her for at hjælpe med at løse problemet.
Hvis du har brug for hjælp til noget, er du velkommen til at kontakte vores kundeservice på oplevelser@smartbox.com. For at fremskynde processen er det en god idé at vedlægge en kort beskrivelse af din anmodning og din gavekortskode eller ordrenummer (hvis du har det).
Vi er altid glade for at hjælpe og ser frem til at få dig tilbage på sporet til din næste fantastiske oplevelse.
Tak, fordi du tog dig tid til at dele din feedback. Vi værdsætter din oplevelse og håber, at vi kan gøre det bedre næste gang.
Dit Smartbox-kundeserviceteam
I didn't receive the box
December 4, 2025
Unprompted review
Reply from Smartbox Danmark
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at oplevelser@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
Satisfied with Smartbox but poor delivery
Very satisfied with Smartbox but I put 4 stars because the delivery by the courier DAO was bad
November 22, 2025
Scam business model
Scam business model. We paid 50 € for a gift card, upgraded even to a better experience and ended up getting our gift invalidated because of their painful processes. 130 EUR gone, don't even bother
November 15, 2025
Unprompted review
Reply from Smartbox Danmark
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at oplevelser@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
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