Smeg Denmark Reviews 

Met Louise in the showroom and recommended La Pavoni espression machine.

She is very kind and helpful during the purchase process, show different options and specs. Knowledgable about the products.

Unfortunately the first machine arrived not working, it was a very easy process to get it replaced.

Plus is there is 5 years guarantee on the machine.

due to the heat all the plastic broke, now water and coffee grounds are leaking, so I can't use it anymore, I paid a lot of money and was left with the damage, before smeg I had something very cheap on capsules and it lasted me 3 years, this smeg didn't last me even a year, I don't recommend it, I pay money for the brand, not for the quality

Provocative customer service unfortunately:

I purchased a stove for 25,000 dkk (discounted from 42,000 dkk). Upon receiving it, I discovered that the supplied feet were too small for my Scandinavian-style kitchen. I contacted customer service to request replacements, but they firmly refused. When I expressed my disappointment, mentioning that the cost of the stove warranted better service, the representative became provocative. I ended the talk and purchased new feet in my local hardware store for less than 100 dkk.

My recommendation: Take your business elsewhere.

I give 1 star as it seems impossible to leave a review with 0. I bought a kitchen hood which was clearly defected and have immediately signaled it to the customer service. They did nothing, I had to pay for service despite the device was brand new, it works terribly, it’s noisy and recently one of the plastic handles regulating the hood suction speed fell off. Terrible service, cheap materials. I feel 100% cheated.

As beautiful as the retro kettle is - just as bad is it. We got it for a weddingpresent. After just some months the first letter fell off. Now standing MEG. Not long after we had a M G. It gets so many scratches on the blue which not suits it.
If it was only the surface though. But no. I tried to complain about the missing letters. No respond.
First the top broke so we had to be creative about getting water inside it. Then it started leaking in the buttom.
So! To sum it all up. Just don't buy it. It's the worst kettle we ever had. Even the discount supermarket makes it better!
Such a disappointment

Very good service and fantastic products.

What a fantastic service - both in Sweden via mail/phone and in physical shop in Copenhagen! I bought a yellow Smeg fridge FAB28 and I love it! I was also told, that I had 2 weeks to exchange the fridge, but I fell in love with it and couldn’t let it go! It will surely be a statement in my new kitchen!

Bought an expensive electric kettle for it to break after 2,5 years of using. Smeg refuses service... Wanna produce more electronic waste to this world and spend too much money on poor quality products- buy Smeg. Definitely not buying anything else from the company.

I have bought a blender a year ago and is already liking, very disappointed with the performance of the blender, really bad quality, do not recommend ever.

Alletiders at handle med Smeg skønne produkter

= In summary =
Forgot to order, never called as promised, provided contradicting information, and didn't care about it. All in one order!

Join me on this miraculously long-winded journey to simply buy a spare part:

= Week 0 =
My wife and me enter the shop. The shop attendant appears rather uninterested, but nonetheless helps us order a spare part we need for our stove. He assures us this glass plate can be installed by ourselves (remember this bit). It should arrive in the shop in less than a week and we will be contacted when it does.

= Week 2 =
I visit the shop to check whether the piece hasn't arrived yet. Another shop attendant says she doesn't work here a lot and doesn't know how everything works, but says she doesn't see the product anywhere.

= Week 5 =
I visit the shop again, meeting the first shop attendant. He checks the system and realises he didn't make the order at all. He now makes the order. Just before I leave the shop, he remembers to make a brief apology. He assures me we will get a phone call when it arrives.

= Week 7 =
After two weeks and no phone call, I go in again. It turns out the spare part had arrived, they just hadn't contacted us about it. As I ask about installation instructions, he says there are none. "How am I supposed to know how to install it then?", I ask. "Well, normally it's done by a professional", he says. I rest my case...

Ekspedition, produkt og levering var perfekt.

Varning for SMEG poor quality and poor service.
Even the service person told me so, and he hade service for several brands.
Use like 50 times for two persons and pump is broken within two years !!
The service man told me that our dishwasher was in good condition but the quality of the pump was very poor compared to other brands.
SMEG only goes for deign and give there customers worst service ever.

Never more a SMEG for me.