Fitshop GmbH Reviews 

Kann leider momentan nur abraten: Horizon Tread XP Bestellt. Geliefert. Fehlermeldung. Seit dem 21.01.26 habe ich den Service um Lösung des Problems gebeten. Heute ist der 14.02.26.
die Fehlermeldung lautet:
„Get VOD Error
Course content error. Please contact your dealer or local authorized service center.
01HQ7DB71QJE598E9BPYARAVTH is an empty folder
01HQ9W3P5N2SS0HN8PR06700BJ is an empty folder
01HQ9W8NAHG6VMCTBZ292RPG44 is an empty
folder
01HQ7D8MG8C1WXDS0K5WV5PN9P has
error:Expected a com.google.gson.JsonObject but was com.google.gson.JsonPrimitive“

Good service good product thank you very much

I purchased the Horizon Andes 7.1 Elliptical for a premium price, expecting a high-quality product. However, it has never worked from day one.

- Bluetooth is completely inactive – No device can detect it, making their promise of app connectivity meaningless.
- Essential performance metrics are missing – Watts, RPM, and Distance do not display at all.

The manufacturer, Johnson Health Tech. GmbH, sent a replacement console, but it made no difference - the trainer is still unusable. Fitshop and Johnson Health Tech. GmbH respond slowly, taking days or even weeks to reply.

For such an expensive product, this is completely unacceptable. I expected far better quality and customer service. Avoid this machine and brand if you want reliable fitness equipment.

It was a great experience. The staff were very friendly and helpful.

This place promises so much but delivers 0. You get inundated with emails and I have spoken to staff members prior to purchase they lay it all on. You’re of the belief you are dealing with a reputable company who will do their utmost to put the customer first and foremost. That’s until you actually place an order from them. They do not call within 24 hrs with regards to your order. They have failed in my case to even make contact on delivery and I used the premium service which costs 135£. Instead you have to run around and chase them up on your order but again in my case they cannot after even 2 weeks give me a delivery date. I received a text from the delivery and installation team eventually. The delivery form is full of pitfalls. We will charge you to remove packaging (£25). We will charge you for any tight corners encountered. What do they define as a tight corner? It’s like you have one contract with Fitshop and a totally different one with the delivery and installers. Something you are not made aware of. They will do everything to NOT cancel your order and respect your wishes to not deal with them. It’s obvious that if a company is so slack when an order is placed just imagine the upward battle should the product be faulty or needs repair within the warranty period. I am now waiting to hear about my refund as I have now put it in writing wishing to cancel the order and this review will be updated accordingly. This used to be Powerhouse quite the market leader it was sold ( probably fell into administration) to a German organisation that rebranded it Fitshop. I wish I came here and read up on the reviews before placing an order exceeding £1000. Buyer beware and look elsewhere this place is not worth the headache, stress and anxiety.

Absolutely a disgrace ordered 2 Treadmills cost £5000 and was told get room ready and delivery driver will put into room allocated! Dumped on pavement outside ! In the rain! Received 2 mats for the treadmills don’t even fit the treadmills ! Take your money and not interested in even returning a call ! Advice Shop elsewhere

It’s a scam place. I bought a almost two thousand sport mirror but it didnt work and they just ingored you eventually after they beat around the bush for a few months

Fitshop has an extensive range of fitness items, they have great offers, and ordering is easy.
Only from then on, the experience goes downhill fast.
I ordered an exercise bike on a Friday morning. The website promised same day despatch with orders until 3 pm. The despatch email arrived on Monday evening. Well, not too bad, I thought. Only on Tuesday, I received an email from their courier telling me they had not yet collected the item.
The tracking status did not change since then, and it’s now Friday, one week later. So their promise of a delivery within 3-5 working days has also not been kept.
I contacted customer service. They apologised and promised to inquire about the status of my order. It’s a nice gesture but does not really help. I then told them to cancel the order, to which I have had no response so far.
Selling is not only about selling, it’s about delivering as well, and delivering reliably, within the time frame given. They completely failed in this. I know it’s not originally their fault, but their courier’s – but then, they chose this contractor. And the many negative reviews here mean they do know about this problem. Or at least they should – and switch to another provider.
This was my first and last order with Fitshop.

P.S. Customer support has now cancelled my order. My review still stands, but at least the support was reliable, so Fitshop deserves 3 stars, not 2.

Ordered a Taurus WS7 from their sister company Powerhouse Fitness and they don't have the side pulley accessory on their website so ordered it from the German arm - Sport Tiedje. I paid on 10th January, it said delivery 6 to 8 business days. It is now 20 days later and the thing still hasn't been collected by the courier. I rang up and cancelled for a full refund while they've had my money accruing interest, they gave no apology for their lack of service. The same lack of service from Powerhouse. I've had a problem with the seat post for over 2 weeks, the multigym can't be used because the seat post is wobbling and they just ignore your emails. I sent a further email 5 days ago, no response. So threatened them with the financial ombudsman and within 10 minutes of sending the email was contacted by phone from Head of customer care saying she has now escalated it. This is the worst customer service I have ever experienced and will NEVER order another thing again from either company.

Edit: I asked for a full refund on 29th January, it is now 19th February and they still haven't refunded me! They have now had my money for 40 days! This is disgusting. I have raised a dispute with PayPal.

I was after a specific multi gym that nowhere had in stock in the UK and took a gamble and ordered from abroad via Sport Tiedje. Could not be happier, great communication, quick delivery and the item is awesome. Highly recommend

My first order (it was the Czech eshop under sport-tiedje.de - t-fitness.cz), spin bike. Plus for the low price. Very well packed, the box with the disassembled bike in a cardboard box was attached to a wooden palette with a strap, box without a single dent in it, fast delivery (4 days, from DE to another country - CZ).

A bit of a con is (or was in my case) email communication. It took 3-5 days to get reply to some of my email questions before I made the order, and when I replied to answers I got to those questions, to some I did not get answer to this day. So a bit unreliable email communication - maybe it is because of the english. Hard to say.

All in all, I can recommend the eshop. I will shop here again, if I ever need something from their sortiment.

I have a Sport-Tiedje chest belt for measuring heart rate. It is by far the best HR chest ‘measured’ I have ever had. It has a tiny red LED which blinks with each beat so you know it’s working and the battery compartment is well made and easy to change the battery.

Sport-Tiedje’s website needs updating for phone numbers that work when dialling from the UK, cant get the English or German/English numbers to work.

Email response in the end from customer service, to resolve an issue with the courier…..and I’m left still waiting for the delivery to arrive.

Hello Just to share with you my bad experience with Sport-Tiedje German & Swiss stores

After using my Cardiostrong EX70 few months (private use), finally it broke
I have asked Sport-Tiedje official swiss store to supply me with the needed spare parts, so far i have received 3 packages and the three were wrong
I am slowly getting tired because no matter how clear i write and e mail or i speak with them directly, i still no receive a clear solution for my problem after 4 months

This is the second and last machine i buy with them, do not waste your mone and nerves

Update:
Dear Lars
Thanks for your support, then i will wait to receveive the parts next week.

Update 12.07.2022
Dear Lars, today i have received an E-Mail from Sport Tiedje worker asking me again what kind of spare parts I need, that makes me a bit unhappy because that is a sign that Sport Tiedje German store does not really know what my problem is, i have already sent tons of e mails with pictures, serial numbers drawings showing exactly what part i need and still is unclear, would be great if you can give me a hand to organize somebody who is taking my case seriously and give me the final solution
Best Regards

UPDATE: 08.08.2022
I have finally received last week 04.08.2022 part of the spare parts, it is enough at the moment , with this part i can use again my crosstrainer. thanks to Lars for the support.

Anonymous & not accommodating, process more important than client. Company has lost connection to their clients by their giant size. Got false-advised at the hotline. Many part time workers at the hotline who are evaluated by volume of calls, not quality. I bought the wrong product and offered to exchange the spinning bike with an ergometer paying even 1,500 EUR more, so a very clear extra win for Sport Tiedje. A local branch was open to take care of the exchange - but the brand manager was not empowered to make the decision. It had to be handled by higher levels and by policies.

I strongly advice to NOT buy at Sport Tiedje online. If you shop at Sport Tiedje, always go to a local branch were the staff is friendly and supportive.

I wrote this company several e-mails to their headquarters and i havent have not one answer back !!!!! This is insane

*****NEVER USE THIS COMPANY******
They owe me money. They are not paying up.
I ordered a weight machine. It was delivered late with missing weights. They eventually agreed a refund, 6th June 2021, subject to their collecting the goods. They have made no arrangements to collect the goods and won't issue the refund.

Absolutely not recommendable. Ordered a rowing machine which according to staff was readily available for shipment. After a few days called as I wanted to inquire whether I could pick the item up instead of delivery just to be told that delivery would be slightly delayed. Called again a week later to check on status and was told the rowing machine was not on stock any longer and would only be back some seven weeks later. After asking why it was still marked available on the website I didn’t get an answer. Canceled my order immediately - at least the refund was somewhat quick.

Ordered a bike from their Czech website (order: WK4216256) on 14th May but was told on 17th (3 days after credit card payment) that the bike was out of stock. Really frustrating that they advertise out of stock items on their website and then just give you a cold "oh we'll tell you when its in stock". If I don't hear something soon I will be canceling the order and going somewhere else.

Update: sport-tiedje flagged my review for deletion so here it is again with my order number WK4216256.

I did however cancel the order... they are selling out of stock items on their website and claim that it was a stock error...just look at past reviews.

Short summary, TLDR:
Bought expensive crosstrainer. Failed after 6 months. Sport-Tiedje could not repair device. After complaining for 3 months they finally accepted a return and a full refund. This was 4 weeks ago - and they have still not arranged for transport nor completed the refund...

Full story:
In July 2020 bought an expensive (almost 3000EUR) CardioStrong crosstrainer. Worked well for 6 months and was happy with the purchase. At this point it was clear that there was something wrong with the resistance function, and Feb 12, 2021 a incident case (WK3573890) was raised for this problem. Below is what happened then.
* 19 Feb - ST confirms case.
* 5 March - reminder sent, asking for progress.
* 5 March - ST responds they have ordered spare parts.
* 19 March - again asking for update.
* 22 March - ST responds there might be a problem with the firmware and asks to check some settings.
* 22 March - changing settings did not work. Informed ST of this and asked for next step.
* 24 March - ST acknowledges that they will investigate further.
* 7 April - ST comes back to inform that there is a small motor that needs replacement and asks if I am willing to do it. Looking at the complex blueprints , I decline and ask them to send a technician/repairman.
* 9 April - ST confirms, they are to book a technician to perform the repairs.
* 23 April - my patience at an end - I contact ST to inform them I am no longer interested in having the unit repaired and want the purchase reverted and a full refund.
* 26 April - ST replies they will come back with a proper answer
* 29 April - without any further info from ST - I get contacted by DHL that want to pick up the device. I inform them it is fully mounted and its size - where they say; - "No, we expected a normal parcel - we cannot pick this up".
* 29 April - contact ST to explain that the Crosstrainer is of course mounted and not in it original package/box.
* 8 May - ST comes back and confirms they need to revise the shipping plans with DHL.
* 10 May - Send ST pictures of the mounted Crosstrainer and elaborates on its weight of approx 120kg.
* 10 May - ST confirms the crosstrainer will be picked up "as-is" and that the purchase will revert. Full refund will be given when they have picked it up.
* 17 May - ST comes back to say they cannot get DHL to pick it up. They are considering options.
* 24 May - I revert again that I expect them to solve the pickup, in whatever way needed. Not acceptable to delay further.
* 28 May - Remind them yet again, waiting for pickup and refund.
* 28 May - ST reverts and asks some question on access to house.
* 28 May - explains and sends pictures.
* 7 June - reminds again, ask for update.
* 7 June - ST says they still don't know how to transport.
and the story continues...

So to summarize:
1) Sport-Teidje seem to have a very poor/limited network of technicians outside of their main countries. I would NOT consider them, unless you live in Germany, Netherlands, etc.
2) Their service organization is a joke. (Sorry, but it is). It took them 1,5 months to ask me to check some settings. Another 14 days to suggest a spare part replacement - which then never happened. And finally, after agreeing on equipment pickup and refund we are now 4 weeks and counting for it to actually be finalized...

Your honour, I rest my case....

The ONLY redeeming factor I can mention, the local representative in Sweden who is trying to help out and get it sorted.

Hope this helps someone making a judgement. Am I a worst-case scenario? Maybe? But if Sport-Teijde have such difficulties with service outside of their main countries, maybe they should not sell to all of Europe?

My 5 cents, thank you for reading.

Update 1: One month later.
========================

So, a whole month passed since posting review. Surely ST will have solved it by now - they replied quickly here on the site that they were "working on it".

Sorry to tell you that since then, in 5 weeks they have managed to conclude that they still don't know how to transport.

Great customer service, right?!

I have now let ST know that I will sue them in court unless they manage to resolve and issue a refund.

I will update results here, if/when something happens.

Update 2: Another 2 weeks later
========================

ST finally managed to arrange pickup. One week later they completed the refund. While I am happy this is ordeal is finally over - I stand by my review. Never, ever - buy anything from them that can break and you need to make use of the warranty. It took them almost 6 months to resolve my case...