SwimOutlet.com Reviews 

1,886
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the exceptionally wide selection of high quality swimwear and find the overall prices to be very reasonable. People consistently find the official website very fast and easy to browse, and they truly appreciate the helpful digital tools for choosing correct sizes. However, some reviewers were not happy with delivery times, mentioning that paid fast shipping occasionally took much longer than expected to finally arrive. A few other people also felt that certain online ordering details and website sizing charts could definitely be improved for a much smoother shopping experience.

What people talk about most

Product

Consumers find product quality to be consistently positive, highlighting that items are well-made and... See more

Order

Reviewers mention ambiguous feedback about order, noting that while placing items is generally easy with fast... See more

Price

Users describe positive interactions with price, highlighting affordable and unbeatable deals on a wide... See more

Website

Reviewers highlight positive aspects of the website, frequently mentioning that it is easy to navigate,... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping times vary widely among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am a returning, previous client. searched and found what I needed on my iPhone, no problem. I also looked for skin treatments for pre- and post-chlorine water contact. Skin treatments. Only saw one... See more

Rated 5 out of 5 stars

My experience was terrific. I needed to exchange a swimsuit purchase for a different size. The "Happy returns" process was super easy. I followed the online return instructions and took the suit to U... See more

Rated 5 out of 5 stars

This was my first time ordering a swimsuit from SwimOutlet, and it exceeded my expectations! Not only were the swimsuits on sale, they had a great online tool to help me figure out my size. I am in-be... See more

Rated 5 out of 5 stars

Shipping by fedex was very delayed and I had an email exchange with swimoutlet customer service and Brandy was amazing! She sent a detailed response about what she could find out re: fedex shipping,... See more


Company details

  1. Swimwear Store

Written by the company

SwimOutlet is the largest swim retailer in the US. Your one stop shop for the pool, beach & everything in between 🏊


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,886)

187 reviews in the last 12 months

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Rated 2 out of 5 stars

I purchased Peter Grimm Unisex Original…

I purchased Peter Grimm Unisex Original Lifeguard Hat. It was too light weight and dented when I simply rested it overnight with some pressure on one edge. I doubt it will stand up to wind. My prior lifeguard hats were much heavier weight and held up better. Also, there was not a band inside that went all around, but just a patch in front of the forehead. In my opinion, this is a cheaply made hat, and I regret buying it.

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

expedited shipping is a farce.

Paying for expedited shipping is a joke. The website FAQs specifically state that once the tracking number is created, the shipping is 2 days. That is incorrect. I paid for 1-2 day shipping due to an urgent need. However, it will take 4 days to get here. Customers pay for the faster shipping for a reason. If your carrier cannot fulfill what is posted on your website, change your shipping information. Also, a refund of the shipping should be automatic if your carrier does not meet your shipping policy. My items will arrive too late now. So, why did I pay for the expedited shipping?

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with their product…

Very disappointed with their product and quality. I spent a lot of money to buy my granddaughter items for her regional swim meet. Waited a couple of weeks when I did not receive my items I called. It was told that my items were being held up in customs, called again and was told it was lost by customs so as you can see, I wasn’t really getting the exact story. Her pajama bottoms were supposed to be embroidered and instead they did a rush order with iron on that came off when the pants were ran through the washer, they felt that 20% off my order justified all of the misinformation I was being given and the delay in receiving my products which took over three weeks or more to get, I will never purchase another item through this site. I will look elsewhere in buying her bathing suits. The whole experience with swim outlet was so disappointing.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

The referral bonus is a lie

The referral bonus is a lie. I don’t know what the credit might apply to, but nothing I’ve tried. You’d think customer service would be willing to help, but the only responses I’ve receive to chat, text AND email messages were a few from some bot which promised to send me to a real person, but never did. I won’t shop with a company that doesn’t respond to customer inquiries, and I strongly regret recommending it to my friend.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipment

Fast shipment, and looks to be arriving a day earlier than expected. :) And my new trunks are fun and HOT! Ha!

July 13, 2026
Unprompted review

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