Sytner Group Reviews 

All done as planned

Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car returned cleaned and hoovered. Thank you

I was welcomed warmly and the service is excellent

In the past I’ve not been impressed with your staff. They want you in and out don’t care and think you get in the way .
This time the man I spoke to on the phone and especially the 2 ladies I had contact with in person were fantastic as well as the mot I had a problem with pairing my phone the lady sorted it immediately top marks .
If I can deal with these people again I’d be very happy!
Oh and by the way your phone system stinks

Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special mention to Ciprian for his service and advice

delivered my car at 9.00am requesting it be ready for a collection at 4.00pm as i had aother appointment later that day.
Information obtained via my Mercedes app informed me the vehicle was not being worked on at 15,25 and that the doors were only unlocked at 15.56.

Consequently it wasnt ready until 16,25pm, The vehicle did not undergoe a complementry service inspection (VHC}and neither was it washed.

Regarding the work required im not convinced the attention it needed was given (Emergency Brakes had come on twice at 30MPH) which in my opinion warranted a thorough investigation- im not convinced this was the case. The engineer reported no faults were detected though a software update had been done. Had the sensors been examined for defects or obstructions ?

From check in to check out everything was excellent from all staff concerned. Thank you.

Very friendly and helpful people. They advised me the best deal and car to buy. Excellent service

There is a professionalism but an easy friendly nature about everyone you interact with .

Thanks again

**Overall, my experience was a total disaster.**

My car suddenly lost power, would no longer accelerate, and the check engine light came on. On Wednesday 19th, I booked the car in for a vehicle health check (VHC) on Friday 21st, and had it recovered to the dealership for the booked time. I was told the VHC would be done on the same day the car arrived.

Getting hold of the service department is a problem in itself. You have to speak to an automated system, leave your name, registration and reason for calling, and you're promised a callback within 45 minutes. In reality, the callback sometimes takes hours, or doesn't come at all until you call again.

When I called later that Friday and finally spoke to someone, they seemed surprised, as if they didn't even know my car was there. The VHC was then moved to Monday 24th. I called several times that Monday and was told it would "100%" be done on Tuesday 25th. I was told multiple times that the car would go in at 6am on Tuesday and that I'd receive a call by 10am. That call never came.

The car was only looked at in the early hours of Wednesday 26th. I called around 9am, and only heard back 4 to 5 hours later, after I had chased again. I was told the car had a software error and the software had been reinstalled.

I arranged to collect the car on Friday 28th and called ahead several times to confirm my arrival time, and I arrived when I said I would. At reception, I was asked for my registration number. There was some confusion because I had recently put the car on a private plate, which the Mercedes system didn't yet recognise. I gave them the details and was told someone would be with me in 5 minutes. After an hour, I couldn't wait any longer and asked someone else for an update. Five minutes later, the car was brought round and I was handed the keys, with no explanation of the work carried out and no paperwork. Dealerships usually offer to wash the car as a courtesy, but this wasn't done either.

I was told the invoice would go to the warranty and I wouldn't need to pay anything, but I wasn't given a job sheet or any other documentation. It took about a week of chasing before I received anything, and even then I was simply sent a £0 invoice. It was created while I was on the phone with them, and it was dated a week after I had collected the car. I still haven't received a proper job sheet or diagnostic report.

The only good service I received was from the sales team. Calling sales is the only way to speak directly to a person, and they physically walked over to the service department and handed them the phone.

Apart from that, nothing about this experience was good. In total, my car was at the dealership for a week for what turned out to be a software reinstall. Overall, the service was horrendous.

A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time

Big thanks to Adam who provided great service and went an extra mile for me

Unfortunately a very poor experience with the service department. Despite emails, calls and contacts I had to go to BMW direct to get things resolved and then finally a formal complaint. Delays in overall service and rather poor customer care on this occasion. Still didn’t even get an apology!! Pretty awful all round customer service wise

Absolutely terrific! Had my EX30in for the much-publicised overheating battery recall, and a two-day job was completed in 4 hrs.
Great experience every time. Very efficient, lovely staff, and great coffee and pastries!
10/10 from me!

My car was booked in for a new battery. I arrived half an hour early but 2 1/2 hours later after much chasing the job was completed. I normally receive good service from Sytner Shrewsbury but on this occasion the service was dredful

Looked after very well in both service and sales

Wow what a dealership great service again and sales by Stuart Secular and Paul Frith when I bought the new C Class here. could not fault the whole buying experience
By the way the car is superb

Fantastic service. Steve was so helpful and looked after me throughout the process. From selection to handover this dealership have been great. Would recommend.

Felt very looked after at Bolton Volvo . Great service . All staff are very helpful , we dealt mostly with Chris H, very professional and knowledgeable about the vehicles. No pressure at all, we felt very comfortable making our choice. Plus any follow up questions were answered very promptly . Car was delivered to timescales , great experience all round.