TASCHEN Reviews 

It is shameful that you have raised the prices of your books so dramatically.

The 45 Years editions have gone up by 5 euros, and the Biblioteca Universalis Collection now costs €24 — nine euros more than it did relatively recently. And many other prices have gone up too. Even the pocket books…! Readers are paying attention to these increases and, honestly, this pricing policy ultimately harms the publisher itself.

Greed and capitalism should also have their limits and be kept in check, especially when we are talking about books and culture.

Nevertheless, I wish you good luck.

I’m disappointed with the quality of a £125 Ferrari book I purchased from TASCHEN.

When it first arrived, there was excess/darkened glue visible on the exterior and spine. I raised this with TASCHEN at the time and accepted a partial refund in relation to that specific issue.

Several months later, while carefully looking through the book, I discovered a separate manufacturing defect: cuts/damage affecting some of the internal pages. This is a 688-page premium display book, so I don’t think it would have been reasonable to inspect every individual page in detail when the original external defect was reported.

I contacted TASCHEN again and explained that this was a separate manufacturing issue that had only just been discovered. Initially I was told that no further adjustment could be offered because I had already accepted the earlier partial refund.

After I challenged this, TASCHEN did offer to let me return the book and refund the remaining balance, which I appreciate. However, I explained that I actually want the Ferrari book and asked whether they could instead replace the defective copy, or offer a further goodwill adjustment so I could keep it. They declined and said the only option available was to return it for the remaining refund.

I appreciate that a return and refund has now been offered, but overall I’m disappointed with both the quality control and the customer service experience. For a £125 book from a publisher positioned at the premium end of the market, I expected a significantly higher standard.

Better than expected!! Great quality book. My husband loved it!

Excellent experience
A real pleasure to deal with

Quality product
Good delivery services
Timely communication

Fast delivery. Book is fantastic

Communication ✅
Received on time the beautiful book
“Fool Moon”.

Tiny A5 not worth it

Love this book! Beautiful photos, great recipes. Arrived quickly. I have the Lemon book which I love as well!

Great price, quick efficient shipping, and above all an absolutely beautiful book! A must have for any fan of 2001!

Incredible book. Very happy with it.

The book is great. But UPS was an issue. They didn't come up my driveway to deliver the book. They left it down near the mailbox at the end of my long driveway. They sometimes do that when it snows, but yesterday it was just raining.

The books are delivered in perfect conditions. So fresh. Feels like they just came out from the printing machine.

I tried to cancel the order the next day and was told I could not. Meanwhile I ordered it a week ago and they just got it meaning there was plenty of time to cancel it

The recipients broke off there wedding and left the country the day after I placed the order. I am hopeful that UPS picks up and sends it back to you

Very bad business

Book arrived damaged. TASCHEN did not respond to my email. Very disappointed.

54 days waiting and i just received a box full of chinéese barca in instead of the book…

The delivery was ok but the book was completely damaged and from what I saw because it was not well protected when packed! It’s a real shame. I wrote to the customer service and now wait for an answer from them.

I was kept awear of the delivery date and it came when expected what more could I ask for.

Upon ordering a $7500 xl version of the same book one would think you’d take extra care to get the normal version to me that I bought at the same time. It’s been at least 3 months maybe four. It showed up in an old box that was falling apart with nothing to protect the book and the plastic was already ripped so there goes my chances at gifting it. I actually feel abused as a customer. 3-4 months is a record in my book. What was the delay. No apology was included. Furthermore I’d like an executive over stores to reach out to me to discuss my choices now. I should feel celebrated as a customer and no such joy is reflected back
My name is David McNeary and my number is in your CRM system. This has changed how I feel about TASCHEN right now displayed in my home but it doesn’t feel like a piece of art any longer. Just a book I spent too much money on because I was at the original show inn Manhattan and the day meant a lot to me. Annie meant a lot to me. Why I have the xl I have no idea in this moment.

Please take this review seriously. I’ve never spent so much money and felt so badly about it.