DX Reviews 

They only delivered box to hall rather than bedroom.
When my husband asked if he’d got to take it up stairs there was no response.

Professional delivery, on time, clean.

Lovely pollite chaps,friendly and jokey,add a laff with them

The problem is the drivers never deliver the item inside the property. They service is always poor screwfix really need to change they delivery patners.

Friendly delivery men. Asked where I would like the parcels and was happy to leave them where I requested.

Absolutely terrible service from start to finish. We was told our 7 items were out for delivery on Wednesday, so booked the day off work to recieve them. The items weren't delivered and we hadn't recieved any update to explain why. The next day we were told the same thing so had to book another day off work to wait for them. The items were eventually delivered after chasing by two unhelpful men who left all 7 large items at the door for me to bring in by myself. After eventually bringing them in I realised one item was wrong! Rang the customer support who got them to come back and swap it. They then left the last item on the front, with the box completely ripped open in the rain!! Not just a little bit ripped, completely destroyed. To say I'm unimpressed is a huge understatement. We will never order anything again through DX.

Nice and helpful delivery guys, explained 1 item still to arrive and showed me on his screen. Delivered as per schedule.

Very helpful and polite

On time. Reliable tracking system. Friendly and helpful crew carried heavy item in to house.

Great communication, fast delivery, polite drivers

Delivery incomplete
There only delivered 1 out of 2 boxes for the wardrobe

Excellent. On time. Item in good condition.

Good service and on time

Plenty of notifications allotted time given and kept to delivery done on time staff very pleasant and very well mannered would recommend

Great fast delivery and the guys where really polite and helpful.

Very disappointing experience with DX regarding a missing/misdelivered parcel.

A parcel I sent through Parcel2Go was supposed to be delivered to an address in Cardiff. The parcel was collected by DX on 27 August and marked as delivered on 28 August.

However, the intended recipient in Cardiff confirmed that they never received the parcel. The tracking information appeared to show delivery in Newport instead, and the delivery information also showed a different name, “Kung”, rather than the intended recipient, IBBY UM.

I contacted DX directly through customer service/live chat to try to find out what had happened. I was told that because I had booked the shipment through Parcel2Go, I needed to contact Parcel2Go regarding the investigation.

I understand that Parcel2Go may be the booking company, but from a customer’s perspective this is extremely frustrating when DX’s own tracking information appears to show that a parcel was delivered somewhere other than the intended destination.

The parcel contained an electric bicycle worth almost £500, and the intended recipient never received it.

It has now been almost two weeks since the parcel was marked as delivered. I have been trying to get answers and have been in contact with customer service, but I still have no clear explanation of where the parcel was actually delivered or who accepted it.

At this point, I have very little confidence that this matter will be resolved. Almost two weeks have passed, and despite repeated communication, I have still not been given any concrete information or an actual solution.

This has been an extremely frustrating and disappointing experience. If a parcel is delivered to a different location and accepted by someone other than the intended recipient, I believe DX should be able to properly investigate the delivery and provide clear proof of where and to whom the parcel was delivered.

***AVOID!!!!!!**** Awful ‘service’ waited in all day listening out for the door, for my delivery. No one came, I get a text to say, not only delivered, but handed to me by name! Checked my ring camera and as suspected, no one even came to my door!! Can’t even speak to a human, chat bot sends you around in circles and try calling them, it’s a voice message directing you to the online chat service, which is just a bot that you can’t actually type to, and then hangs up on you . Very suspicious and completely dodgy behaviour!!