Thomann Music Reviews 

I will write this in English:

Good communication and customer service. Bought Sennheiser HD 650 in January 2025, left headphone had a defect after 18 months so I sent it for a repair. Got a brand new headphones instead. Thank you very much for your guidance and approach! I am a very satisfied customer.

I've bought a few Bass guitars from Thomann Music, their service is exceptional, a great company to deal with, 5 stars all day long :)

i have used thomann before i recommend them
very efficient in everything very helful in all my enquiries and ordering ect

Thomann's warranty service and customer care are truly impeccable. Their 3-year warranty, fast resolution times, and knowledgeable support staff make buying musical supplies totally stress-free. Absolutely the only music store I trust for my gear!

Same defect after TWO repair attempts – Thomann still wants to “investigate the case”

I bought an MXR Analog Chorus from Thomann that has a very specific fault: it powers on, but there is no modulation.

The pedal has already been sent back to Thomann twice for repair. It still doesn’t work.
I have now contacted Thomann again, provided a video clearly documenting the problem, and requested a perfectly reasonable solution: a refund or store credit towards a new pedal.
The response?
That the case now needs to be investigated by their technical department yet again.
This is simply not good enough.
Thomann has already had the pedal twice. They have had the opportunity to inspect and repair it, yet I am still left with exactly the same fault. I have spent my time sending it back and forth, and now I am once again being asked to wait while they “investigate the case”.

The most frustrating part is that it increasingly feels as though the burden of proof is being placed on me as the customer, even after two previous repair attempts. I have documented the fault on video and explained exactly what is wrong.
At the same time, I purchased an MXR Dyna Comp, which works perfectly and has been treated and powered in exactly the same way.

I need a chorus for an upcoming concert and explained to Thomann that I therefore need a solution now. Despite this, I could not get a concrete solution or even a timeframe – only that they would “get back to me”.
After two failed repair attempts, I expect a solution. Not a third attempt to drag the case out.

My clear recommendation after this experience: Do not buy B-stock from Thomann. I bought this pedal as B-stock and have ended up with a defective product, two unsuccessful repair attempts and still no solution.
And honestly: After this experience, I will think very carefully before buying anything from Thomann again.

Fortunately, there are many good Danish alternatives that offer proper customer service and treat their customers with respect – unlike the arrogant treatment I have experienced from Thomann. Extremely disappointing!

I am a repeat customer. There was a problem with one part of my order which was incorrectly dealt with. It was a bit of a task getting the woman who made the mistake to correct it, in fact she did not. However, another nice lady sorted it all out so I am still happy overall.

Personally, I find this a fascinating shop with all those instruments, equipment etc.

The German staff speak great English!

Thank you Thomann.

Excellent quality of service and equipment.
Being my first time purchase, I had lots of doubts in the process. somewhere, I needed to make some adjustments on my initial orders and just didn't know what to do, the bank transfer process was not easy. But the guys at thomann never disappointed. They always responded to each of my emails in a very simple and calm way.
Delivery took a little longer than expected, but all the ordered items received were very ok and of high quality.
I commend the Thomann team for their continued engagements and support to their clients.
Egessa JP

I bought the RCF 945-A speaker on 26June 2026 and received a damaged unit and the box that it came in was damaged on several places and looked like it's been mis handled on several occasions.
After opening the the box there were damage marks on the speaker and it sounded like something was loose inside the speaker and it had vibrations when played at medium volume.
I informed Thomann and UPS about the damage.
I had to follow up via more than 20 emails over a period of 50 days before I received only a partial refund after having to ship the unit back to Thomann.
There is still a large amount that was not refunded and I'm following consumer rights processes to get this money refunded.

Ordering was easy and the prices were good. I had an issue with one of my singing bowls - dealing with customer services was easy and straight forward. Even though my reply times were terrible due to a lot happening in my life, Thomann still answered and helped! My singing bowl is sorted, thank you. Very happy all round. Will definitely recommend and use in future

I have used this company for several equipment purchases, including a bass guitar. Their pricing is competitive, the website is user-friendly, the ordering process is straightforward and delivery is fast and efficient.

Thomann give solution to customer first tier satisfaction that will give smile you... if there some problem with their item sending to you.. check properly with them.. and they will take care it from A to Z.. keep the good work Thomann!!

Best music store in the world , best service and prices.

I’ve bought a few instruments at Thomann and always happy with both their assortments and delivery. Today I called in by telephone cause I was in doubt whether I had bought the right guitar (which was delivered last week).
I got through to an employee who not only took his time explaining and answering my questions - But he also gave me my first theory lesson in a/one way to begin learning and playing the guitar. I sensed without a doubt his passion not only for music and the guitar, but also for passing it on. He even took the time to find a certain link for me.
I felt so met as a customer and also inspired. And as clear as crystal he was in no hurry to catch the next call. This employee went above and beyond - setting a five star service and experience 👌
Unfortunately I don’t recall the employees name - but we spoke 14-14:30 aug 17.
I HIGHLY RECOMMEND buying your new instrument at Thomann Music - and customer service wise you’re in extremely good hands 🙌

I bought an acoustic drum set and asked if they could change the brands of the hi-hat, crash and ride cymbals. They were very helpful and happy to arrange this for me. Delivery was very quick. Although one accessory was missing, they sent it to me within three days. Excellent customer service and a very pleasant experience! 👍🥁

Exceptional Customer Service
I have to give a huge amount of credit to the Polish Customer Service team.
At a time when customer service is increasingly based on AI, automated responses and outsourcing, this company offers something genuinely exceptional real people who are part of the company and work directly from its headquarters in Germany.

Even though this is a large company, the experience feels completely different. At times, it feels more like dealing with a small, boutique guitar shop, where people actually know their customers, listen to them and, most importantly, genuinely want to help.

What I appreciate most is that there is no “script-only” approach. Whatever the issue, the team genuinely tries to find a solution. They very often go above and beyond what you would normally expect from customer service. You can feel the genuine commitment and willingness to help rather than simply someone following a procedure.
I would particularly like to recognise Przemysław from the Polish Customer Service team. His professionalism, commitment and, above all, his genuinely human approach are a great example of what customer service should be.

I cannot mention everyone by name, but I can say one thing the support from the entire Polish Customer Service team is truly exceptional. It makes a huge difference knowing that there are real people on the other side who are part of the company, understand its products and don't treat you like just another support ticket.

In an age of AI, chatbots and outsourcing, human customer service provided by real employees of the company is something incredibly valuable. AI can be a fantastic tool, but when a problem requires understanding, experience and an individual approach, nothing replaces a real person.
And that is what makes this team so special: a large company, but with the personal service and atmosphere of a small, boutique guitar shop.
Having people like this on your side and knowing you can rely on their support is a huge plus.

A big thank you and huge respect to the entire Polish Customer Service team. This is what great customer service should look like.

Amazing music shop.
Many times bought here different musician instruments. Great service, fast delivery.

Always purchase here.

Good descriptive you know exactly what you are getting.
Good stock levels.
Good delivery.
Good after care.
Good customer service.

**1/5 – Very disappointing customer service**

This was my second problematic product from Thomann within approximately one month, and unfortunately the experience with customer service was extremely disappointing.

I received a brand-new Eventide Blackhole that was defective from the moment I received it. The pedal produced a very loud, continuous pure tone with no input signal whatsoever. I spent considerable time testing it in different configurations, performing a factory reset and even updating the firmware, but the problem remained.

I contacted Thomann customer service hoping they would actually help diagnose the problem. Instead, after an unsatisfactory exchange, I was simply told to return the product. The response I received by email showed that they had **not properly understood the problem I was reporting**.

Returning the item is also a significant inconvenience: I don't have a printer, so I have to find somewhere to print the return label and then travel to a UPS Access Point that is not close to me — all because a brand-new product arrived defective.

What makes this particularly frustrating is that this is already the **second product Thomann has sent me within a month that has had a problem**.

I have been a customer and have spent a significant amount of money with Thomann, but this experience has seriously damaged my confidence in their after-sales service.

I don't expect every product to be perfect. **I do expect a company of Thomann's size to properly understand a customer's technical problem and make a genuine effort to resolve it.**

Unfortunately, in this case, they did not.

**Very disappointing. I will be taking my future purchases elsewhere.**

I am absolutely, utterly furious with Thomann’s suffocating and toxic marketing. I deeply, genuinely hate your ads, and I am sick to my stomach of seeing them every single second. Your advertising doesn't just annoy me — it actively ruins my day. All it takes is one accidental click on a guitar pick, and your broken, brainless algorithms start hunting me down across the entire internet.The sheer frequency of your ads is a total joke. It is not promotion; it is digital harassment. Instead of making me want to buy music gear, your brand now triggers nothing but pure, unadulterated rage. You are pumping massive budgets into making potential customers despise your name.Get a grip on your retargeting and back off. Lower your ad frequency immediately, because right now, you are acting like a desperate, pathetic spammer. I am completely boycotting your store until you fix this visual pollution!