TUI Reviews 

Simple and Easy

TUI want to change our flights to leave us sat with 2 children in am airport at a change for 14 hours overnight. They just want to blame their supplier.

They have not phoned back twice to talk to us about a solution when they promised to. Still waiting for a response from a supervisor. Not really good enough.

I judge companies by how they react when things go wrong, not when it's going well. I will not be booking TUI again.

We recently booked our holiday with TUI and were lucky enough to have Harrison help us with the booking.

Harrison was absolutely amazing from start to finish. He was so friendly, helpful and patient, and nothing was ever too much trouble. He took the time to listen to what we were looking for and made the whole booking process so easy and enjoyable.

He was incredibly knowledgeable and answered all of our questions, making sure we were completely happy with our choice before booking.

It’s not often you come across someone who genuinely goes above and beyond, but Harrison certainly did. He is a real credit to TUI and made what can sometimes be a stressful process feel completely effortless.

We’re now really looking forward to our holiday and can’t wait! Thank you so much, Harrison, for all your help. You were absolutely brilliant!

We always choose Marella first, easy to book online and great deals to be had. We've enjoyed every cruise we've been on.

We just booked our third visit to this amazing TUI hotel, Picafort Park in Majorca.As well as loving this hotel, the staff in Basingstoke TUI store were so friendly and helpful.

The branch worked their socks off to find a great holiday in our budget and saved us money too.

Despite putting hotel name I still had to scroll a far bit to find it.
Apart from that just normal stuff were to do all the work for your booking!

Booking process easy, staff friendly

Such lovely help and support immediately from the TUI team from the moment we went into TUI Birmingham in booking our holiday and how to deal in a very relaxed way with extra needs to go abroad due to medication after a big operation. So sorry that Birmingham TUI is closing down, we have been there for much more than a decade and the staff have all been so kind, helpful and friendly, we will miss them, but looking forward to continued support from the Selly Oak Team-ser you soon!

Nothing is too much trouble for the staff in Aintree. They take their time offering lots of choice and explain all of the details, as well as discussing Insurance, trips and any other relevant information.

The fact that Laura from your Kirkcaldy store was so helpful. The cost has increased greatly and we can’t afford a balcony cabin. We will look the website for any offers that may become available.This is our 24th cruise with Thomson and Marella.

Our TUI rep was Hayley. She was fantastic. Listened to what we wanted for our next holiday and gave helpful advice on the options within our price range. Answered all our queries and arranged to contact us with updates when she was unable to do so at that moment. Hayley rang us the following day with the answers we needed. She also helped us to set up a DD as well as our insurance. Overall a fantastic experience, would highly recommend and will definitely be using again in the future.

Booking was easy and friendly I use the same shop as they are so helpful and friendly

Disgusting customer services towards a blind disabled customer
So booked a flight to return bay to the uk from Palma on 21/07/26 but flight was delayed by 5 hours so had to rearrange my taxi to collect me which the staff at the airport arranged for me and was told that I would be refunded on my return from Tui
But since I landed Tui are refusing to issue the refund and saying they won’t pay
So first phone call I was called stupid and pathetic and told I would receive a email which I could reply too and send them my video proof of conversations but have not received any confirmation or email
And to make matters even worst today they rung me and said they can’t issue the refund because I live too far and my receipt is in the wrong format?
My receipt is in braille and large letters because off me being blind so not sure why that affects me

Great prices and a company I trust

Staff very friendly and helpful .With experience of are destination . Help with type of hotel would suit us and tips on stuff to do when on holiday and showed me the new tui loyalty scheme thanks to tui Exmouth sam

Friendly knowledgeable and alway ready to listen

Visit to Linoln store for advice. Met with Ollie who was extremely helpful (as always), polite and friendly. Over a cup of coffee we explored various options for specific dates and costings and on recommendation, a holiday was booked.
Extremely positive experience.

No interaction, was able to book a holiday online, with the dates we wanted flying from the airport we wanted, hassle free, and everything included, flights, transfers, great luggage allowance, and what looks like a wonderful holiday, really looking forward to going/.