Tools4Trade Reviews 

​I purchased the Festool TS 55 FEBQ-Plus (576706) bundle with the Guide Rail Kit (577932) and Dust Extractor (578315) for £1,239.00.
​Delivery was fast, but the package arrived missing one of the guide rails. When I contacted customer service, they simply dismissed my claim, stating the parcel weighed 7.5 kg so both rails must have been inside, and closed the case without resolving it.
​Because I urgently needed the tools for my job, I made the mistake of using the saw. Now they refuse a return because they demand everything back in brand-new condition along with both rails—the very rail they failed to send in the first place!
​They sent only one rail and are lying about delivering two. Be extremely cautious dealing with this company. I strongly do not recommend they

Avoid this company. They do not honour any guarantee after 30days. Which is actually against the consumer rights act 2015. They just stop replying if anything goes wrong with any of your purchases.

Really surprised me my first machine packed up within a couple of days obviously a fault from manufacturing which was a shame because it was performing really well on my orbital sander
Contacted tools for trade within a short while that arranged for collection ironically I had disposed of the box away as you do
Anyway it was collected on the Friday and the replacement machine turned up on the Monday
Which is working absolutely brilliant
Can't rate them highly enough

Absolutely superb service, ordered my bench Sander Friday afternoon email confirmation within minutes, Saturday Dpd have received my order. Sunday morning 9:16 delivered to my door, excellent service well done all highly recommend.

I can’t recommend these and will certainly not order from again. Sent incorrect item and didn’t even offer an apology or to have the correct item sent out next working day, even though I paid next working day postage and they managed to supply the incorrect item that way.

Having to pay out-of-pocket to hire backup equipment because a supplier dropped the ball is infuriating, especially when a paying client is waiting on you. If it hasn't even marked as shipped, waiting around for their phone lines to clear up isn't worth your time.

Ordered £750 worth of tools.

Parcel arrived (Friday) 8 am missing one item with a note on the delivery slip saying it was on back order. No email, no phone call.

Called them same afternoon as I had still not had any communication. Was told "not sure" of restock date and that I would get a call back later in the day or the next day (Saturday). Called back on Monday as I had still not heard anything. was told it would be back in stock Wednesday and with me on Thursday. Still no updates on Thursday, had to call again asking for an update. Was told I would get a call back Friday before noon with an update.

Got a call back Friday (at this point 1 week late..) saying it "should be" back in stock next Wednesday but they couldn't guarantee it so asked for a refund.

Terrible communication all along until I started getting very annoyed..

Pretty disappointed paid extra for next day delivery as tool was needed urgently,but never arrived should will use Amazon in future

The item I ordered from yourself was sent out very quickly but unfortunately DPD never delivered it to my property. I’ve been in touch with yourself regarding this and I believe you are looking into it. I asked for it to be left in a safe place which was by my back door as I do on all deliveries from DPD I have over 10 security cameras on my property with line crossing so I know if anybody comes onto my property DPD did not come onto my property and they are also saying that I signed for the parcel please let me know what you’re outcome is as I have not received the item I ordered from you not your fault unfortunately DPD

Excellent value for money, and efficient notifications when items have been dispatched for delivery by the designated couriers.

Arrived promptly next day, Very happy with the quality of the tools delivered.

Good delivery and service

Ordered a power tool from them and paid extra for next day delivery. It was due to be delivered by DPD on Friday, we waited in but it didn’t turn up. We were given a new delivery date for Monday, again didn’t turn up. On both occasions we were told they had attempted delivery but photo shows a blank?! Really disappointing and will call them again tomorrow to get a refund.

delivery wasn't great and there was a issue with the item, however customer service did resolve quickly

Ordered on Friday and was delivered next day excellent service

Bought a "new" Festool charger from here and it's arrived in a white plastic bag without it's original box or warranty card.

Returning immediately and will never buy from here again.

There's nothing wrong with Makita, but there is with Tools4Trade; appalling customer service and dubious trading practice.

We ordered a Makita Brush Cutter and received a Makita Grass Trimmer, not the same thing at all. Service Dept. said that this was all they could offer, and agreed it wasn't a Brush Cutter.

They do not offer free returns, so we used DPD (no problem with them). Today our refund came .... minus £27.69 with no explanation.

In summary, wrong product supplied, no free return and a spurious unexplained deduction.

Emailed their sales dept twice and rang once. Never received a response to emails and phone number was unobtainable. Gave up.

Bought a Festool TSV60 with scoring function that came with two 1400 Guide rails, clamps and Guide rail bag. Meant to be next day delivery, as a kit bought all together. First the saw in its Systainer arrived, no blades though in the saw and no accessories, despite the box clearly being marked as 2 of 2. DPD driver told me another driver would deliver other parcel later that day, that didn’t happen so I spoke to DPD, who blamed Tools 4Trade for not sending the items together, so I then contacted T4T, alerted them to missing items and they just blamed DPD for the separate deliveries and told me to wait until other parcel arrived prior to raising concern over lack of blades. Accessories arrived next day but when checking everything, the result was no saw blade or scoring blade in the saw, and not provided separately as I would be expecting, given they were not in the saw. Contacted T4T again, told me they would investigate and get back to me. Heard nothing next day, so another phone call, and given the same story and also informed no record of my previous calls. Then get an email saying the saw doesn’t come with two blades, do they even know what they’re selling. Subsequently I have a thousand pounds worth of unusable equipment because the primary components are missing and Tools 4 Trade don’t appear to want to take any responsibility and have stated they will need Festool to resolve. I will never spend another penny at this store and would advise anyone to be forewarned. Terrible customer service, awful customer relations and the email I eventually received practically called me an idiot or a liar in the way it suggested I look in the box again and check the saw for a blade, like that’s not the first thing I looked at. I am resigned to buy the blades elsewhere and will avoid Tools 4 Trade in the future.