Booking process was fine but my morning journey the air conditioning was a bit cold however the return trip had no air conditioning at all just open windows that had warm air coming in so many people... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Departed on time. Arrived on time. Polite man checking tickets, even gave a smile. Train clean. Only complaint escalators out of action. Walked up two flights of stairs with baggage, as lift was busy.... See more
Makes booking train tickets ahead of my journey simple and straightforward. Knows about my senior.citizen card; shows me available trains, adds my tickets to my phone wallet. Excellent.
The website was clear and was easy to follow. I was given plenty of options of times of trains and there was also information regarding direct trains etc. I found the pricing a bit confusing but not l... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.1
Great
151K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking ok but navigating the app to…
Booking ok but navigating the app to get payment details changed difficult
July 26, 2026
will definitely book via trainline again
Very easy to book. Live updates of platforms and delays.
July 25, 2026
On 15th July Euston to Glasgow service…
On 15th July Euston to Glasgow service terminted at Lancaster. Folk left to own devices on the platform.
I purchased a ticket to Edinburgh and managed to squeeze onto an Edinburgh train. As this train drew into Preston it was annonced a Glasgow train was 10 minutes behind the Edinburgh service, which I got on at Preston. All very chaotic.
July 15, 2026
Easy to book on the online no hassle…
Easy to book on the online no hassle fee ticket as it can be saved to your phone
July 25, 2026
The 10.48 train turned out to be bus…
The 10.48 train turned out to be bus transfer only. Coach turned up about 20 mins late. Driver full of excuses then left the bus for 20 mins. He returned saying the delay was due to a disabled passenger wanting to board (who never appeared). He left the bus again and returned at 11.40 (I’d been waiting over an hour for a 6 min train journey at this stage). His next line was - “we leave in 8 minutes”. Precisely the time of the next ‘Huddersfield’ train - 11.48. Clearly, the delay was manufactured to only make one coach journey for the 2 sets of travellers. The 10.48 travellers treated like cattle and made to wait an hour. Disgraceful treatment. No duty of care. No respect.
July 26, 2026
unhelpful train workers
July 26, 2026
Easy to use.
July 26, 2026
Trains prior to booking my tickets had…
Trains prior to booking my tickets had been cancelled - why did you not inform me of this? No refund offered either - terrible service
July 25, 2026
Have never been let down and am always…
Have never been let down and am always delighted with their efficiency and care.
Paulina Messias
July 26, 2026
Good 👍 services thank you.
July 26, 2026
Unprompted review
This is my must have app on my phone
This is my must have app on my phone.
It finds the best tickets, manages them, and keeps me abreast of my train schedules. Brilliant!
July 26, 2026
No issues with using the app whatsoever…
No issues with using the app whatsoever easy to navigate
July 26, 2026
Train cancelled on the outward journey…
Train cancelled on the outward journey and train delayed on the return journey.
July 25, 2026
We bought tickets in Italy months…
We bought tickets in Italy months before going there.
Due to rails being renovated we had to cancel our booking for the whole family, because the train would not be able to take our family to the airport in due time.
For some reason only the 2 adults and not our 3 children could be refunded. This means instead of getting 450 dkk back we got just 200 dkk back. This is hardly fair as the train can’t transport us according to the planned time schedule….
July 26, 2026
Unprompted review
I use TrainPal most days
I use TrainPal most days, I find it really helpful, giving delays, platform information etc
Really user friendly for Senior citizens, thanks
July 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.