After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
Company replied
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Review summary
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Booking was ok but there was a hidden surcharge for a business card
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was dufficult to choose the travel without the system asking for flex charges
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I didn’t like that I couldn’t pre book my seats. My husband is very tall and needs at least an aisle seat. Or extra leg room seat When I called back it took ages and many attempts to get through. Now... See more
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Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
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Booking a flight and purchasing a…
Booking a flight and purchasing a ticket was straight forward and simple.
September 15, 2026
There was a corporate card surcharge
There was a corporate card surcharge - which is ridiculous - would have given 5* otherwise
September 15, 2026
Very difficult to manage booking no…
Very difficult to manage booking no option to cancel.
September 15, 2026
Support and care
Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given as requested as I asked for a window seat but was placed near the toilets where the on going of movements make me so uncomfortable and thus the nausea and eventually makes me vomit . Otherwise am happy the care given with thanks Xx
September 8, 2026
Cannot make a payment, 4h wait time
Cannot make a payment, 4 hours call-wait time.
You are 22 in the queue !!
Absolutely rubbish Offshore call centre, hard to understand people.
They just push you to another agent all the time
Getting nowhere
September 15, 2026
Unprompted review
I advise against buying tickets from…
I advise against buying tickets from this company. I made a mistake with the name when booking and contacted them immediately to correct it; they wanted to charge £89. I didn't agree to that at the time, but when I asked to make the change a second time, the fee had gone up to £99. They are a purely profit-driven company, and I will never book with them again.
September 15, 2026
Unprompted review
Very poor experience with TravelUp
Very poor experience with TravelUp
Unfortunately, my experience with TravelUp was very disappointing.
Once there was a problem with the booking, getting clear and useful support became extremely difficult. Communication was inconsistent, important information was not handled properly, and I had to spend far too much time following up.
I also paid for additional services that did not deliver the support I expected. Instead of resolving the issue efficiently, I was repeatedly left to chase for answers.
What should have been a straightforward travel booking became stressful and exhausting.
Based on my experience, I would not use TravelUp again and would not recommend them to others.
September 12, 2026
Unprompted review
Good service overall
Good service overall , however time given for completing a booking is half an hour only which is not sufficent as i had to put in passport details etc for 4 passengers and then bank details etc which took me over half an hour , thus i had to redo it all again.
September 14, 2026
i was very happy with price and service…
i was very happy with price and service was good.
September 14, 2026
got to payment 3 times & it said flight…
got to payment 3 times & it said flight no longer available
September 14, 2026
Booked return flights
Booked return flights, wanted to change the return flight to come back a week later
Tried to charge me an extra £500 when the airline weren’t even charging £300 separately
Asked for an invoice with a breakdown of charges still not received weeks later
Raised a complaint around 10 days ago, no acknowledgment, no response they don’t care about their customers please avoid at all costs
September 3, 2026
Unprompted review
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