Ordering and delivery were excellent but the fit is slightly too tight so I know the next size will be too big. Love the shoes but wished I didn't have to order on line as better to try them first.... See more
Company replied
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Review summary
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Reviews shaping this summary
While Ordering was straight forward Wait time for delivery from. Spain took a while item arrived defective and the return systems looks lengthy having difficulty trying to find printing return lable... See more
Company replied
The whole process was smooth. Great price & excellent communication My only gripe was the shoe box was utterly destroyed on arrival. The outer packaging wasn’t delivery company proof
Company replied
Arrived promptly, I love the sandals, finally have sandals I can walk in. If I get another pair I might go down a size as they are generous sizing
Company replied
Company details
Written by the company
At TREKKINN, we are your specialized online store for hiking, mountaineering, and trail running. We offer you a wide selection of technical clothing, footwear, tents, sleeping bags, trekking poles, and all the gear you need for your outdoor adventures. Shop with complete peace of mind thanks to our manufacturer's warranty and 30-day return policy. We are one of the 18 stores of the Tradeinn Group. With more than 2.5 million genuine products in a 30,000 m² warehouse and over 10,500 trusted brands, we ship efficiently to more than 180 countries to equip outdoor enthusiasts worldwide.
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
4.0
Great
27K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Satisfied 😊
Delivery was super fast, and the quality is excellent! Ordering is really easy, especially because all the products have very detailed descriptions. It makes choosing the right item much easier. Very happy with my purchase! 😊
August 24, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
This is my second pair of this model
This is my second pair of this model. That's why I decided to buy them without trying them on. I wasn't disappointed. The shoes are light and very comfortable. The shipment arrived quickly. I'm satisfied.
August 13, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Sold damaged pack as "having nothing wrong"
I bought a backpack on their website at a discount. It's marked as returned item but the webpage said: "there was nothing wrong".
When I received the pack, I saw there was a gash on the outer pocket (I assumed the previous recipient wasn't careful and used a sharp knife to open the box and damaged the pack in an accident).
I had to file a return request on their website and I had to submit many photos. I then had to wait for their response. Their response was: oh, we don't know if it was YOU who cut it by accident. I had to assure them that it was NOT me who did it. Eventually they allowed me to return it and gave me a refund.
But the shopping experience is still BAD. They should have checked all the returned items and ensured that they were not damaged. Selling damaged good marketed as "having nothing wrong" is not what a good online retailer should do.
May 18, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Don't touch this company with a barge…
Don't touch this company with a barge pole.
I placed an order for shoes, £60.00, which they came up too small
They wanted to charge me just under £16.00 carrage to return them.
Joke !!
Steer Clear, there are UK companies selling the same goods offering FREE DELIVERY & FREE 14 DAY RETURN
I have now received a reply from the company who tell me my complaint has been forwarded to Customer Services to see what can be done in the future. Great !! Basically they are not interested. DON'T BUY FROM THIS COMPANY !!
August 21, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you very much for reaching out and sharing your feedback. Your opinion is key for us to keep improving every day.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
We have shared your comments with our team so they can be carefully considered in our future decisions.
Thank you again for helping us improve.
Best regards,
After leaving a bad review they told…
After leaving a bad review they told me to get in contact. Their internal messaging system gave me no response.
They're auto chat bot was useless and raised a ticket which they didn't respond to till i raised another one 4 days later. The response i got was that my returns parcel never arrived even though they're own tracking confirms it did and internal messages states it did.
You cannot speak to a real person and they avoid you, and don't know what's going on.
This is a company that when they can complete the very basics of sending you the right product without defects they perform "ok".
Their procedures for returns and communication are woeful and are very unprofessional, they hide behind a wall of chat bots and unmanaged messaging systems and multiple trade names.
August 21, 2026
Unprompted review
Reply from Trekkinn.com
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Never shipped, no refund, no response
A month after my order was placed, still no shipping update, near impossible to get an actual person to speak with. Really regretting using this site, it is just about at the credit card fraud department stage.
EDIT: Absolutely infuriating you reply to this review instead of any of the many emails I’ve sent. Also completely insincere, as you give me no way to actually get in touch. Filing a complaint with my credit card now.
August 15, 2026
Unprompted review
Reply from Trekkinn.com
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
My order came very quickly and was as…
My order came very quickly and was as described
August 14, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Poorly packaged
Poorly packaged. Misleading delivery times on website. Delivered later than expected.
August 15, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Not delivered.
Ordered a pair of sliders on 6th August, delivery advice said ETA 10th August just in time for holiday, now 15th August, so far I had an email asking for feedback and still had no shoes.
Would rather use anyone other than Amazon, but nearly 2 weeks to get a pair of flip flops in the post is not acceptable. Won’t be visiting again.
August 15, 2026
Unprompted review
Reply from Trekkinn.com
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Worst company for returns
By far the worst company to try and return items to. Wrong size sent out and unable get return label. Could no longer recommend this company. Zero stars if possible. PS the reply is worthless as emails from the support team closed off the correspondence. Awful service, what a pity.
August 14, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are truly sorry to hear that our service did not meet your expectations.
In the meantime, you can easily check the status, updated information, and messages regarding your claim by logging into your account. Just follow this path: My Account > My Orders > View Return Status.
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for any inconvenience.
Sincerely,
Great price and delivery time is good
Great price and delivery time is good. I have bought a number of pairs of vivobarefoot shoes previously . I am happy repeat customer.
August 11, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Business buyers beware: VAT issue unresolved and returns not accepted.
I want to make my experience with Tradeinn/Trekkinn regarding order 71362307 public, in order to warn other businesses considering purchasing from this store.
The order was placed for my company, and the relevant VAT Number was provided during the checkout process. Furthermore, payment was made using my company’s account.
Despite this, after receiving the order, I discovered that the invoice had been issued without my company’s VAT Number and that VAT had been charged. I immediately contacted Tradeinn to request that the invoice be corrected and that the VAT be adjusted/refunded.
To my surprise, the company simply replied that the order had been “processed without the VAT details” and that they cannot amend the invoice.
I do not accept that an error in the processing of the order details should be passed on to the customer. I provided my company details and VAT Number. It makes absolutely no sense for me to deliberately make a business purchase, using my company account, while omitting precisely the tax information required for proper invoicing.
Even more importantly, I have previously made purchases from Tradeinn using the same VAT Number, and the VAT was handled/refunded without any problems whatsoever. The company can easily verify this from my purchase history.
I need a correctly issued invoice in order to declare this purchase for accounting and tax purposes in Portugal. I asked Tradeinn to correct the documentation and refund the VAT, but they refused to resolve the issue.
Since they claim that they cannot correct the invoice, the alternative would be to return the order. However, I am currently not being provided with an effective solution for the return either, leaving me in a situation where I cannot obtain the correct invoice, cannot receive the VAT adjustment/refund, and cannot resolve the matter by returning the goods.
I have kept the order confirmation, proof of payment, communications with customer service, and records of my previous purchases.
I consider this situation unacceptable for any business making intra-Community purchases. At the very least, I would expect Tradeinn to investigate what happened to the information provided during checkout and offer a solution, rather than simply stating that they “cannot do anything.”
A warning to other business customers: document the entire checkout process and take screenshots of the page showing your company details and VAT Number before completing your order. Keep evidence that your tax information was correctly provided. If something goes wrong afterwards, my experience in trying to obtain what should be a straightforward correction has been extremely negative.
I hope Tradeinn reviews this case and provides a concrete solution: correct the tax documentation and adjust/refund the VAT, or provide an effective way for me to return the order without being penalised for a problem that I did not cause.
August 13, 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
We are very sorry to hear that your shopping experience was not completely satisfactory. For us, transparency in the shipping process is essential, which is why we have reviewed your case in detail.
We would like to clarify that customs duties and taxes are calculated based on the type or value of the goods and are determined independently by the local authorities of each country. For this reason, international regulations prevent us from including them in the final sale price.
Since this is a shipment outside the European Union, the package is processed as an export exempt from local taxes (which is why the VAT on your invoice appears as 0). However, these customs charges of the destination country are billed directly by the transport company responsible for the delivery. We display this condition during the checkout process to try to prevent any surprises.
We have taken note of your comments to continue improving the clarity of our communication. If you need us to review any document regarding your shipment or require further assistance, please do not hesitate to write to us at support@tradeinn.com and we will be happy to help.
Best regards,
good delivery times and sandles as…
good delivery times and sandles as expected
August 10, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Smooth order
Smooth order. Good communication and advice. Excellent and competitive pricing and good range of quality gear. Many thanks
August 5, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Too tight
Ordering and delivery were excellent but the fit is slightly too tight so I know the next size will be too big. Love the shoes but wished I didn't have to order on line as better to try them first. If I send them back then I am going to be penalised both ways on postage which isn't cheap. Probably will not buy on-line again for that reason.
July 31, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Comfortable sandals
Comfortable sandals, however, could not give them five stars as the ankle strap is too short, leaving one inch of velcro exposed. Bought for my husband and he does not have fat feet. The strap that fits behind the ankle also is too short, leaving about half-an-inch of velcro exposed. These were bought in size 10, my husband's usual size, and the front strap fitted perfectly with no velcro exposed, so no problem there. The manufacturers need to take heed of the criticism regarding the other two straps, as I suspect my husband is not alone.
July 30, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for your detailed feedback. We're pleased to hear that the sandals are comfortable and that the front strap fits well.
We're sorry that the ankle and rear straps were too short and left Velcro exposed, preventing you from giving the product five stars. We appreciate you highlighting this issue and will take your comments into consideration as valuable feedback regarding the product's fit and design.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Satisfied about delivery service
Satisfied about delivery service, information when parcel is shipped and when it will be delivered. Nice price and correct information of the product
August 6, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Product is great and delivery was fast.
August 9, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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