Tresor Paris Reviews 

2,104
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Love Tresor Paris jewellery, I have bought a number of items over the last year and people always comment how nice they are & look. The customer service shown when I had a fault with one of my items... See more

Rated 1 out of 5 stars

Ordered Earrings as a birthday present for my wife, however the wrong earrings were delivered (Someone else's order). Luckily I opened the package to check before my wife's birthday. I rang to report... See more

Rated 5 out of 5 stars

I bought the Bonbon sterling silver, white crystal pendant with chain for my sister. I bought her the Bonbon earrings so thought she would like the matching necklace to go with them. I’m absolutely de... See more

Rated 5 out of 5 stars

Possibly left a review before but figure it's always good to give feedback whenever asked. I have placed 2 orders with Tresor recently having fallen in love with some pieces from the Royale collect... See more

Company details

  1. Jewelry Store

Information provided by various external sources

Tresor Paris is a multi-award winning luxury jewellery brand, creators of the crystal phenomenon and renowned for their diamond expertise. A celebrity favourite famous for producing contemporary jewellery designs whilst maintaining luxury, elegance, glamour and timeless appeal. Tresor Paris reach a vast audience with an affordable crystal range famous for that sparkle whilst retaining diamond jewellery production ensuring the fine quality is at the heart of every dynamic collection. With a clientele of young, stylish, glamorous and successful men and women, Tresor Paris continues to thrive and grow with every new collection. This is evident in our new versatile Elixir collection. Capturing the art of personalising your jewellery using the 12 colours representing birthstone months, one can mark any special occasion with the relevant significant colour, as well as enhancing any mood or outfit. The Tresor Paris collections have graced many national and international catwalks and have reached a vast audience VIP clients and celebrities. Tresor Paris holds numerous industry accolades including: Professional Jeweller Hot 100: Industry Trailblazer, 2012 Business Big Shot, 2013 International Jewellery London 2013 - Recognising Originality and Innovation Visual Impact - Highly Commended 2013 Retail Jeweller Awards: Nominated Jewellery Brand of the Year, 2012 Nominated Jewellery Brand of the Year, 2013 Winner Marketing Campaign of the Year, 2012 Best Store Environment 2016 Shortlisted Etailer of the Year 2016 Shortlisted British Jewellers’ Association : Winner BJA Supplier of the Year, 2012 National Association of Jewellers Awards 2015 : NAJ Member of the year 2015 Shortlisted UK Retail Jewellery Awards 2016 : Best Store Environment 2016 Shortlisted


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,104)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreadful

Dreadful , neckalace looks so much better on the pictures than in real life . Also all tangled up and cant undo it . What a waste of money ! Dont waste your time .

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Shopping at this jewelry store has been…

Shopping at this jewelry store has been a delightful experience. The transactions are seamless and hassle-free, from browsing the collection to making a purchase. The staff is helpful and attentive, ensuring a smooth and enjoyable process from start to finish.

May 12, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling customer service and quality of product

Appalling customer service. Appalling quality. Husband ordered some earrings from the kiddies for me for Christmas. Wore them once and the ball came off the pin. Called them but they avoided the fact that they were broken and poor quality. Eventually they agreed to ya sending them back for repair. Sent back for repair and have heard nothing since. When we call them for an update no one knows and we get passed to leave a message or told someone will call us but they never do. 4 months on and still nothing!

April 5, 2020
Unprompted review
Rated 4 out of 5 stars

Great product but disappointing presentation

Ordered a pair of Bon Bon earrings as a gift. Earrings were lovely but a little disappointed in the presentation. They arrived in a velvet pouch but I would have been happy to pay for a gift box if the option had been available,

February 23, 2020
Unprompted review
Rated 3 out of 5 stars

Colour not true to website

Ordering was easy and received earrings quickly but the amethyst stones were quite pale and not very noticeable, the website show them as being quite a deep rich purple but that is not the case, I bought these as a treat for my 50th birthday and feel a bit disappointed

February 4, 2020
Unprompted review
Rated 3 out of 5 stars

good items not so good delivery

The items themselves were good quality but the delivery was not good I ordered them on 48 hour delivery and got them over a week later only because I called to find out what was going on no contact from the company at all didn’t even call back when they said they would just to let me know good stock the earrings were what I wanted but delivery could be better just to let me know what was going on and why it took so long thought I had ordered from a moody website when I hadn’t received them for so long

January 5, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company and reliable

This company is excellent fast reliable and true to there word. The website or me made a mistake and they corrected it in hours refunding me the money I was owed not many would do that. When my package arrived safe, well wrapped and protected there was a ten pound voucher in it which I wasent expecting for any further purchases and it was taken off my next purchase no gimmicks it was true so got another great offer. Great company will be ordering more in the future

December 15, 2019
Unprompted review
Rated 1 out of 5 stars

Zero customer service

Zero customer service. Trying to source a couple of items for my wife's Christmas present but after sending multiple emails I'm just ignored.

I will shop elsewhere.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Customer Service were brilliant (Simon…

Customer Service were brilliant (Simon in particular.) They dealt with my parcel query quickly and professionally.

December 7, 2019
Unprompted review
Tresor Paris logo

Reply from Tresor Paris

Hi,

Many thanks for taking the time to leave a great review.
It's great to hear that you had a good buying experience.

Kind Regards
Simon

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