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Trustpilot Reviews 

532,332
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115,662 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform for making it simple to check genuine feedback and make informed decisions before purchasing. Consumers find the website easy to navigate, ensuring a straightforward and helpful review process. People often mention that sharing personal experiences and reading others' opinions feels completely natural and very useful. Some reviewers were not happy with how certain submissions were handled, noting instances where honest feedback was unexpectedly taken down or blocked by the system. Others expressed frustration regarding external pressures or difficulties when trying to keep their valid contributions live.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Website

Reviewers mention ambiguous feedback about website features and moderation. While many consumers praise the... See more

Service

Users describe positive interactions with service, highlighting high efficiency and professionalism.... See more

Staff

People report positive experiences with staff, describing them as excellent, friendly, and very professional.... See more

Product

Consumers find product experiences to be a reliable and valuable platform for genuine reviews and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

An independent review website is OK, so much of the scam stuff comes from overseas.. I would only hope that you would limit reviewers to only US and Canada by geo location on the internet or via are... See more

Rated 4 out of 5 stars

It is a useful site for checking company ratings, but you have to read carefully. I noticed a few businesses that clearly had a bunch of unnatural five-star ratings posted on the very same day. The pl... See more

Rated 5 out of 5 stars

Fantastic platform for reporting things that are great, as well as things that are not so much. A good honest opinion can take you a very long way on this platform, as long as it's simply constructive... See more

Rated 5 out of 5 stars

Using Trustpilot has been a blessing. It made something that felt hard collecting people's voice feel easy and human . Every survey I created felt like I was truly listening. Thanks you Trustpilot for... See more


Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

532K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(532,332)

148,013 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its trust.

I like trust pilot because,,,, jeez started like being back at school writing an essay! Sorry about it but keep going.i like it because its real and unaffected by retailers and if they screw up you tell everyone right here. Me, I always check to see if they've been rated, makes you feel a bit better sending your money. Also I recommend you only use credit cards where you can. Extra layer of online security. Right here you can tell the truth, or you'll read it.

August 19, 2026
Rated 1 out of 5 stars

Biased

Biased

After approving my one star review of European Consumer Claims, Trust Pilot sided with this company rather than me and removed it. Despite this being a legitimate review

August 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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