Optimax Eye Surgery Specialists Reviews 

4,036
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often report feeling completely at ease and relaxed throughout the entire process, noting various aspects of the care were painless. People widely appreciate the professional yet caring attitude of the staff, who are described as knowledgeable and supportive from the initial consultation onward. Many patients have experienced significant positive outcomes, leading to fantastic vision and a substantial improvement in their daily lives, often viewing it as a life-changing result. However, some customers who reviewed the service mentioned specific concerns regarding the consultation process, citing issues like feeling pressured or having concerns about initial eye testing procedures. A few others noted inconsistent experiences with aftercare follow-ups, with reports mentioning problems such as continued eye irritation or lack of support after the operation.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as consistently friendly, helpful, and... See more

Service

Consumers find service to be positive, highlighting exceptional experiences from initial consultations... See more

User experience

Clients share positive opinions on user_experience, describing the entire journey as smooth, professional,... See more

Product

People report overwhelmingly positive experiences with the product, expressing delight and satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting outstanding care and support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ICL (implantable collamer lens) surgery after having detailed, frank and honest surgeon assessment with the laser surgeon. I’m so pleased with every member of staff and the surgery itself is wei... See more

Rated 5 out of 5 stars

Underwent LASIK at the London Finchley Road branch (07/02) after my consultation and pre-checks at Milton Keynes. Dr Jan and the team here were fantastic, very reassuring and professional. Did not fe... See more

Company replied

Rated 5 out of 5 stars

Lens replacement surgery. Still early days, and eyes improving all the time. Very happy with everything so far. Absolutely no pain at all. Staff in Cardiff branch were excellent, and very reassurin... See more

Rated 5 out of 5 stars

When i went for my lense replacement I was so nervous. The staff at Optimax Leeds soon made me feel relaxed and calm. Throughout the procedure they reassured me and kept me calm. I have had 2 follow u... See more


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Private Hospital

Written by the company

Optimax is one of the UK's leading Eye Surgery specialists. We have 18 clinics nationwide and have performed over 750,000 treatments since 1991. We specialise in Laser Eye Surgery, Lens and Cataract Surgery, Dry Eye Treatment, Cosmetic Eye Surgery and Eyelid Surgery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,036)

161 reviews in the last 12 months

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Rated 4 out of 5 stars

I had LASEK surgery here and the…

I had LASEK surgery here and the personal after care I received throughout was outstanding — Amanda in particular took the time to talk me through every stage and always making me feel genuinely looked after rather than just another patient on the list. That level of attention made a real difference. I will say, though, that the recovery was tougher and longer than I'd been led to expect going in — the dryness, the eye fatigue, the fluctuating and uneven healing between my two eyes, and the near-vision adjustment took real patience over several months, and I wish I'd had a clearer picture of that beforehand so I could have prepared for it properly. Still, the results have been excellent, and the quality of care from the team, especially Amanda, is what stood out most.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I found the whole experience from start…

I found the whole experience from start to finish excellent..I am a nurse by profession and my standards are high ..
The Optimax team showed professionalism extensive knowledge and kindness ..The clinic is spotless and very organised ..I would recommend 100%

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, real attention to detail during eye tests, exceptional aftercare treatment

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Top Class Care

I can’t praise the staff at Optimax in Newton Abbot enough. They are all so friendly, helpful and professional.
I had cataract surgery yesterday and the whole process was smooth and seamless. Plus I couldn’t fault the Aftercare treatment either. I will be having more cataract surgery next week and am looking forward to being looked after again by such a competent team.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Zero

Zero, absolute joke. Waited hours and hours. Some people have no pride or standards Optimax are them. Watch their ai reply to this.

August 14, 2026
Unprompted review
Optimax Eye Surgery Specialists logo

Reply from Optimax Eye Surgery Specialists

As an Independent Service Provider Optimax takes patient care and experience very seriously. We aim to provide each of our patients with individualised treatment plans, based on the highest Ophthalmic industry standards.

Patients may experience longer waiting times during some appointments, this is because we are taking time with each individual, allowing them the time they need and ensuring safety is at the forefront of the care we deliver to our patients.

In order to help us improve it would be beneficial if you could share details of the location and appointment type you attended.

Please contact our Customer Care department via email directly (enquiries@optimax.co.uk) or give us a call on 0800 093 1110.

Kind regards,
Optimax Customer Care

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish! The staff at Optimax are warm, knowledgeable and genuinely attentive, making every step of the process smooth and comfortable. I couldn’t be happier with the level of support they provide. A special thank you to Michael at reception who was very welcoming, friendly and truly went out of his way to make me feel happy and comfortable. Also I deal with a lot of anxiety and Asma helped me throughout the process to keep me calm and relaxed. A huge thank you to Dr Damani. Thank you Optimax.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lee. Lens Replacement Surgery

I had multifocal Lens Replacement surgery in both eyes on the same day at the Brighton and Hove branch in March 2026 which was great as I didn’t have to go to London.
The procedure was not at all worrisome, was completely pain free and I had total confidence in the Surgeon, having spoken with him on the phone prior to the big day.
It’s now August 2026 and I am absolutely delighted with the results with both my near, far and intermediary vision. It’s so nice to have said goodbye to my varifocals.
I would like to say that from my initial consultation through to being ‘released’, I had absolute confidence in the Hove team, there’s a real feeling of togetherness and efficiency and care at this branch, the girls and the optometrists were absolutely fantastic! I visited several times after the procedure for aftercare and was always made to feel welcome.
I would absolutely 100% recommend this Optimax branch to anyone looking for eye surgery.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had LASIK treatment at the Hove…

I had LASIK treatment at the Hove clinic in April 2026. I was discharged from their care in August the same year with 20/20 vision negating the need for any distance glasses. Given the standard of my vision prior to treatment, I knew I wouldb't go glasses free, however I only need off the peg reading glasses now.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Shout-out to MICHAEL at Finchley Road

Shout-out to MICHAEL at Finchley Road! My surgery experience at Optimax Finchley Road couldn’t have gone better. The entire team was wonderful, but Michael deserves special recognition. His incredible professionalism and support kept me completely at ease and made the whole procedure go smoothly without a single doubt. My vision is fantastic now, and I couldn't be happier with the care I received.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement lens surgery both eyes

Lens replacement surgery.
Still early days, and eyes improving all the time. Very happy with everything so far. Absolutely no pain at all.
Staff in Cardiff branch were excellent, and very reassuring at all times, as I was apprehensive about the surgery. The surgeon was really good and explained everything thoroughly. Would recommend 👍

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic treatment from the initial consultation right through to the aftercare from all including Sophie, Bilal and Dr Samuel. Would definitely recommend

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Cardiff clinic.

Cardiff clinic.
What can I say the staff and doctors have been amazing.
I have been wearing glasses since I was 5 years of age and after going along to the clinic and having several tests done and speaking with my surgeon we decided on RLE lens exchange which could deal with my shortsightedness and longsightedness. Michael looked after me the day of my surgery and explained what would happen. The surgery was painless thanks to anaesthetic drops and a brilliant surgeon Mr Pantelidis. My vision although blurry after surgery blew me away, I have not had to wear glasses for the last week and my eyesight is brilliant. I can’t thank everyone enough and I would highly recommend.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Lens replacement surgery at Optimax Cardiff

My wife and myself are so pleased with our lens replacement surgery carried out at Optimax in Cardiff. The staff were so friendly and caring from the initial welcome at reception, to the lady that gives you the eye drops, through to surgeon and all the other supporting staff. Although nervous about the procedure, it was so professionally executed and I did not feel anything. The result is outstanding, and after only a few days could already see better without glasses than I could previously with them on.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish, friendly made me feel comfortable. A credit to all staff here, a tentative. I most importantly happy with my new clear eye sight results were fantastic and after care treatment was great. I would highly recommend.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Optimax for my (LASIK) laser eye surgery. The whole process was professional, smooth, and reassuring from start to finish. The results have been incredible, and I'm so happy with my vision.

What really stood out, though, was the staff. Everyone was so kind, friendly, and supportive, making me feel comfortable and well cared for every step of the way. They took the time to answer all my questions and made the entire experience stress-free.

I would highly recommend Optimax to anyone considering laser eye surgery. Fantastic results and an outstanding team!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Gutted I'm not a RLE candidate, but so grateful for their honesty

I'm very impressed with the Optimax support, their consultation process, and their focus on patient health. I personally have had a consultation with an optometrist, an online consultation with Dr. Blas, eye surgeon, and a further in-person medical review with Dr. Blas, the surgeon. Sadly, I was not a suitable candidate for RLE surgery due to my specific eye profile. However, I'm so impressed with Optimax, their team, their professionalism, and the complete lack of pushy sales. I wasn't rushed, no deposit was taken, and the consultation was free. I'm gutted that I'm not a suitable candidate for RLE surgery, but I'm incredibly grateful Dr. Blas put my health first instead of focusing on a quick sale.I will definitely return to Optimax in the future because I feel safe with them. Thank you to the Optimax team!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the Wait

From consultation all the way to after care, the The Cardiff Clinic team have been great. Very professional, thorough and offer lots of support when needed. As for the Surgery, I didn’t realise it would be so seamless! Would recommend to anyone

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Optimax in Leeds amazing team !!

The whole team at optimax in Leeds were absolutely amazing. They made me feel very relaxed from start to finish. I had Cataract/Refractive lens exchange. 2 days later I can see better than I ever have and I love not having to put my glasses on or contacts in. Best decision I have ever made, I wish I had done it years ago . A massive thank you to the whole team at the Leeds branch for being so professional, caring and friendly. I would definitely recommend Optimax Leeds 100% 😍

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great results

Had laser eye surgery and it worked out great. I have been wearing glasses for many years and now im glasses free.

The procedure is quick and painless. The only uncomfortable part was the clamping on the eye so it doesn't move. You dont feel the sutting or burning at all so be prepared for it to be pain free procedure.

After the operation you will be in pain with air coming in contact with your eye.

My advice would me straight after the operation go home and go to sleep this prevents you from blinking and by doing this it give your eyes rest and a chance to heal better and becomes less painful.

August 11, 2025
Unprompted review

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