Fast order processing and delivery. I do not like that they exaggerate with the "real value of the product", when it is not even near the one they write (check it online before purchase), but still y... See more
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See what reviewers are saying
1- The price of goods is a good help for people who want to pay less. 2- The variety of goods and services is good, although it has decreased recently. 3- Answering and solving customer problems is... See more
I am very pleased with this auction site, which I believe is one of the most well-known in the Netherlands. It is well organized, with genuine products in the auction that are exactly as described and... See more
So far really pleased! Won and received a lovely necklace which was sent with DHL ! Sadly they chose DPD to deliver some items and I've been receiving delivery updates for 3 days but no parcel 😞
Company details
Information provided by various external sources
Bepaal zelf je prijs voor dierentuinen, pretparken, sauna’s, hotelovernachtingen, vakanties, gadgets en meer.
Contact info
Spaklerweg 50, 1114 AE, Amsterdam-Duivendrecht, Netherlands
- 020-7605070
- webcare@vakantieveilingen.nl
- vakantieveilingen.nl
4.0
Great
64K reviews
Asks customers to review
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Customer service doesn't answer email/wrongful debt messages
I started receiving phone messages that I had an unpaid bid and threatening they would go to a collecting agency. In my profile I couldn't find any unpaid bid, I didn't recall having left any bid unpaid, so I sent them emails about it. Then I started receiving messages from the collecting agency and even after many emails to Vakantieveilingen, I still didn't receive any return and explanation. There's no phone number to call. Extremely frustrating and worrying, as now there's also a debt collection agency charging fees and interest. Very poor service. They are good until it goes wrong. I actually had my profile excluded from their website for a few years, on my own request, after a bad customer service as well, then I finally decided to go back to it, and a few months later already a problem again. :(
July 21, 2026
Unprompted review
Reply from VakantieVeilingen - Nederland
Dear Stephanie,
Thanks for your review! How unfortunate to hear that you have received messages regarding an unpaid auction!
On our website, if you win, you need to 'confirm' your won auction. After confirming, you have a over a month to pay for the auction. During this time, we send you several e-mails and text messages to remind you of your obligation to pay for the auction.
If you let us know within 35 days after confirming your won auction that you wish to cancel that auction, it is no problem. However, if you do not respond to our messages and do not pay for the confirmed auction for more than a month, the claim is handed over to a collection office.
However, we are always willing to make an exception in an exceptional cases. Please contact us so we can look into your specific case!
Have a nice day!
Team VakantieVeilingen.
Wait until you need to return.
I received an item that seemed like it hadn’t passed quality control, so I returned it and followed up by email. They mentioned they usually respond within 5 days, but it’s now been 2 weeks and I still haven’t heard anything regarding my return.
Edit after their replied: This information about the return didn’t show on the website and I did followed the process on website. Unfortunately there was also no phone number provided on website otherwise I would have already called. I have sent 2 emails to you. Don’t lie and be transparent to your customers.
April 24, 2026
Unprompted review
Reply from VakantieVeilingen - Nederland
Dear AA,
Thanks for your review!
It is very unfortunate to hear that your product does not meet your expectations.
When you win a product on our site, we guarantee you that the product meets all the requirements and specifications that are listed on the page of that product on our site.
However, there are of course also cases where a particular product does not meet the requirements. In that case, you have to contact the provider of your product via your account. He will either send you a new (replacement) product, or reimburse you.
If you are not able to reach the provider, please let us know!
We have not been able to find any messages from you in our system but if you have trouble contacting us via e-mail, feel free to call us! We are available via telephone every day from 9:00 till 17:00.
Have a nice day.
Team VakantieVeilingen.
Slow response from customer care.
Slow response from customer care.. the pages with coupon codes will not work and they are not monitored or any option to report if they are not working
April 5, 2026
Reply from VakantieVeilingen - Nederland
Dear customer,
Thank you for your review!
We are sorry that your codes are not working. I have emailed you the correct instructions to make the codes work!
Have a nice day.
Team VakantieVeilingen.
I think i was in good time aand good…
I think i was in good time aand good place...i win one trip to Paris and i am happy...This is very good option to win something with little money and big lucky.......
My english also is not verywell 🙂
Thanks
April 6, 2026
Reply from VakantieVeilingen - Nederland
Dear Julita,
Thank you for your review!
We are sorry that your codes are not working; this is certainly not our intention! I have just sent you a response via e-mail. Due to the Easter holidays, it is busier than usual, and we aim to respond to everyone within 4 working days. We were available by phone on Easter monday. I recommend calling us directly next time.
We apologize for the inconvenience!
Have a nice day.
Team VakantieVeilingen.
BADDDD!!
BADDDD!!! JUST BAD SERVICE, NO REACHABLE AT ALL! I CANT USE MY COUPON AND THEY DONT DARE TO ANSWER! VERY DISGUSTING
April 6, 2026
Unprompted review
Reply from VakantieVeilingen - Nederland
Dear Marcella,
Thank you for your review.
First of all, my apologies for the long wait for a response. I see that you contacted a colleague yesterday and that your winning auction has been cancelled.
Team VakantieVeilingen.
Thank you for helped to find nice deal
February 27, 2026
I tried many times and everything was…
I tried many times and everything was perfect!
February 13, 2026
Codes didn’t work
Codes didn’t work, sent a lot of letters about the problem and have no answer!
January 17, 2026
Reply from VakantieVeilingen - Nederland
Dear Viktoriia,
Thank you for your review!
I
'm sorry to hear that you are having trouble redeeming your codes. I see that my colleagues sent you an email yesterday with all the information following your phone call. I hope the issue has been resolved by now!
Have a great day.
Team VakantieVeilingen.
I made the payment for my product and…
I made the payment for my product and still haven't received anything, since December 11, 2025.
January 7, 2026
Reply from VakantieVeilingen - Nederland
Hi Christiana.
Thank you for your review. I see that you won an auction on December 15th for a mailbox gift. This is a voucher that you still need to redeem yourself. All the steps you need to follow are listed in your account.
Have a nice day,
Team Vakantierveilingen.
Everything is very good and transparent
November 15, 2025
Not auctions, only bots and a minimum price
You can find great deals here for sure, but what annoys me the most is that this is NOT an auction, bots will randomly bid on a voucher to get to a certain price, they most definitely set a minimum price and use bots to reach it or make you pay more
November 6, 2025
Unprompted review
Reply from VakantieVeilingen - Nederland
Hi MA,
Thanks for your review!
We’d like to reassure you that we don’t use bots or minimum prices. An independent notary supervises this to make sure everything stays fair and fun for everyone.
Have a great day!
Team VakantieVeilingen
Great application but...
If you’re able to bring back the Roompot auctions as before, it will continue to be one of the best apps in the Netherlands.
October 25, 2025
Das is gud!!
October 9, 2025
Unprompted review
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