Excellent service for free tile sample delivery for customers who live a distance away. I wish I could have ordered 3 samples of the same tile though, particularly as there are many different pattern... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Goods sadly damaged as noticed by our fitter today but replacements ( which am sure will be QA before despatch) on way due to excellent customer service with Hollie Budgen .She was really helpful. Due... See more
Company replied
Very good quality goods from Vicky Plumbing. My husband said he could just tell the quality as he was fitting it all and would definitely buy from them again. Slight problem with one faulty item, but... See more
Company replied
Good experience for what I ordered, with one exception, you prompted me to order a pop-up waste for the sink unit - but not the tap..... surely the tap is as important as the pop-up waste. Had to rush... See more
Company replied
Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
445K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most helpful
Sewa Evanson was most helpful during our telephone conversation, and immediately emailed to help resolve the situation. Thanks you Sewa
September 2, 2026
Unprompted review
Super simple ordering
September 2, 2026
Simple no fuss
Simple no fuss, easy to understand process unlike other companies payment systems.
September 2, 2026
Excellent support
Had to make contact regarding my delivery date, spoke with Tyler Cavett who couldn't have been more helpful, excellent customer support....!!!
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Victorian Plumbing
Hello Diana,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Louise,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Mohamed,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Gary,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Shower caddy Good quality product and looked just…
Good quality product and looked just like the online photo. Prompt delivery. Easy to install.
August 25, 2026
Reply from Victorian Plumbing
Hello Deryn,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE
Bought a Belfast sink from these for a new kitchen and when it arrived it was nearly 2cm bigger than described so did not fit the kitchen, tried to call to have it rectified and there is no customer service number, only email which takes days and days to recieve a single unhelpful reply, just picking the can down the road, had to buy another sink from somewhere else in the meantime, the worst customer service ever please do not end up with something unfit for purpose and buy your goods from another supplier
August 28, 2026
Unprompted review
Reply from Victorian Plumbing
Hello,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Quick and easy to pay with PayPal
February 9, 2026
Reply from Victorian Plumbing
Hello,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Your BOT cannot answer simple questions
September 1, 2026
Reply from Victorian Plumbing
Good Morning,
Thank you for your trustpilot review.
I am sorry to hear that you struggled with the livechat.
If you open the chat box and wait for the 'get in touch' button, you will be connected to a customer service advisor once you click the button.
Thank you,
Liam @vp
Excellent customer services
Contacted customer services and Catherine Gregory replied to me with a very helpful and clear answer, which helped clear up any confusion and I placed my order. Much appreciated.
August 31, 2026
Unprompted review
Reply from Victorian Plumbing
Hello Donna,
Thank you for your recent Trustpilot review.
I am really glad to hear that you are pleased with the service provided by Catherine!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Saima,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Easy to order a free tile sample
Easy to order a free tile sample, quick confirmation
September 1, 2026
Reply from Victorian Plumbing
Hello Christine,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Very satisfied is best online shopping…
Very satisfied is best online shopping store
September 1, 2026
Reply from Victorian Plumbing
Hello Petre,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Mark,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
i am trying to look for a shower but…
i am trying to look for a shower but finding it confusing so just bought a toilet
September 1, 2026
Reply from Victorian Plumbing
Hello Carol,
Thank you for your recent Trustpilot review.
I have sent you a personal email now to discuss this further.
Thanks, Paige @ VP
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