Zoeva Cosmetics is a fabulous company with amazing products. I could not recommend them anymore! They dealt with an issue I had quite a few months after I purchased an eye liner they were real helpful... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always love a delivery from Zoeva. I know I'm getting good quality items. Delivery was by Post office which is always preferable. Good tracking information. The colours on the eye makeup I ordered... See more
Exceptional customer service and an exceptional product. Highly recommended the metallic khaki eye liner especially for hazel eyed girlies. It’s the most versatile pencil in my kit because it can be d... See more
I have bought lipstick pencils from ZOEVA and love them. The eyeliner in chocolate is a great colour and goes on so smoothly. The lip colour balm in Peony is very natural looking. I did think it wo... See more
Company details
Written by the company
At ZOEVA, love is at the heart of everything we do. We are convinced that makeup is much more than just a beauty product. It is an expression of individuality, strength, and above all, self-love.
Contact info
Karl-Ritscher-Anlage 1-3, 60437, Frankfurt am Main, Germany
- Kontakt / Contact / Contatto: https://help.zoevacosmetics.com/contact
- www.zoevacosmetics.com
4.6
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as always
September 7, 2026
Unprompted review
Excellent customer service
Excellent customer service! They responded to my email immediately and the issue was resolved. Also I love the Zoeva cubby lip pencils. The colours are fab and more importantly they last 👌🏻
September 8, 2026
Unprompted review
Zoeva Cosmetics is a fabulous company…
Zoeva Cosmetics is a fabulous company with amazing products. I could not recommend them anymore! They dealt with an issue I had quite a few months after I purchased an eye liner they were real helpful and sent me a complimentary eyeliner and threw in a pencil sharpener for free! If you’re thinking of trying this brand please do, they’re amazing!
September 7, 2026
Unprompted review
All done very quickly.Really pleased
All done very quickly.Really pleased
September 8, 2026
Unprompted review
After a second attempt of delivery - all great
After a second attempt of delivery, I have received it OK and very happy with the items! Thank you Zoeva team!
September 8, 2026
Unprompted review
Great customer service
First item was faulty but they replaced it & sent the new one very quickly. Excellent customer service. Eye colour is lovely & long lasting. Highly recommended
September 5, 2026
Unprompted review
Efficient as always!
September 5, 2026
Unprompted review
I love the variety of colours…
I love the variety of colours available. The pencils are so soft and they don’t budge on my eyes. Great website and you don’t have to wait long for them to arrive.
September 3, 2026
Unprompted review
Eyeswipe in Moonstone and Purple Taupe.
Already have numerous of the velvet love liners. Ordered the eye swipe in 2 colours as my friend asked for one for her birthday. Both lovely colours and looking forward to using mine.
September 3, 2026
Unprompted review
Great company with fantastic eyeliners
September 3, 2026
Unprompted review
Zoeva eyeliner in perfect ultramarinena…
A fast and efficient delivery of a quality product 👌
September 4, 2026
Unprompted review
Good quality products
Good quality products, Easy ordering and very quick delivery .....I'm a very happy customer
September 1, 2026
Unprompted review
Exceptional customer service and an…
Exceptional customer service and an exceptional product. Highly recommended the metallic khaki eye liner especially for hazel eyed girlies. It’s the most versatile pencil in my kit because it can be dressed up or down. Love Zoeva!
September 4, 2026
Unprompted review
THE BEST
The best eye and lip pencils by far and fast delivery. Thank you Zoeva ☀️
September 2, 2026
Unprompted review
Beautiful products
Beautiful products, clear website and communication!
My third time ordering.
September 3, 2026
Unprompted review
Always sure if good products
Always love a delivery from Zoeva. I know I'm getting good quality items.
Delivery was by Post office which is always preferable. Good tracking information.
The colours on the eye makeup I ordered were just as expected
Thank you Zoeva
September 3, 2026
Unprompted review
I’ve ordered several times now
I’ve ordered several times now. I find the products suit me. Arrived quite quickly.
September 3, 2026
Unprompted review
Excellent Customer Service
Excellent Customer Service! A Fabulous Choice of Products .Brilliant Prompt Delivery!
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ZOEVA Cosmetics
Hello Ughetta,
We're very sorry to hear about your experience with the balm.
Our Customer Care team has already reached out to you via email to look into this further and find a solution.
Kind regards,
ZOEVA Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.