5.11 Tactical Germany/EU Reviews 1,292

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I made a big order cause of the 20% discount on almost everything, even bigger discounts on certain products. I was expecting at least one week before delivery but in less than 4 days the products wer... See more

Rated 4 out of 5 stars

It's only 4 stars because I didn't had the chance to actually do a long term test. Fitting is good and I was quiet impressed about how comfortable the boots feel already from the beginning. I start... See more

Rated 5 out of 5 stars

I bought 5.11's TAC Operator ALS Backpack 35L to use as my work backpack working as a stage lighting technichian. This might sound like a weird product choice, but as I broke multiple backpacks over... See more

Company details

Written by the company

5.11 Tactical macht hochwertige, funktionale und bequeme taktische Bekleidung, Schuhe und Ausrüstung für Ersthelfer, Einsatzkräfte und Abenteurer.

Always Be Ready

Written by the company

We are innovators who make purpose-built, technical apparel, footwear and gear for life's most demanding missions.
Du lebst deine Mission Tag ein Tag aus. Wir statten dich mit Ausrüstung aus, auf die du dich verlassen kannst, damit du dich voll und ganz aus das konzentrieren kannst, vorauf es wirklich ankommt.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great quality and speedy delivery

Great quality as always and speedy delivery. Would have been even better to know the first 2 days what is going on with the order, but I am very happy with the overall speed of the delivery.

July 15, 2025
Rated 2 out of 5 stars

Can we have delivery in France ?

Yes, I know, 5.11 have dealers in France.
But when you notice that the prices for some products (Like the chino) are not the same (30 euro on 5.11 site and full price on the dealer)........ It's kind of a pain.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Scam!!!
They wont accept returns

June 11, 2025
Unprompted review
5.11 Tactical Germany/EU logo

Reply from 5.11 Tactical Germany/EU

Good morning,

Thank you for your time.

We do accept returns and offers 90 days of return time, but, the item needs to be unused with all tags on. If you send an item back without the tags or if it has been used, it is correct we do not accept the return. All terms and conditions can be found on the website and also in the email we send you with the return documents.

Have a nice day! // Your 5.11-team

Rated 5 out of 5 stars

Stryke shorts

Stryke shorts. Perfect stretch material and perfect fit. I wear them all summer long. Better than the tactical shorts from other premium brands.

May 10, 2025
Rated 1 out of 5 stars

Bad quality fabric, no support for customer services.

As I've read here as well, my pants (3 pairs in total) all started ripping around the seams. Contacted customer support about this issue, they claim it's normal wear and tear or external influences. As this might be wear and tear for one of them, wearing them for work daily (3-5 times a week), this is definitely not the case for the other 2. Furthermore, wear and tear shouldn't be an issue after 3-5 months of use, especially not as they claim it to be professional gear (TDU and ABR pro). My department issued gear is better than this gear, just sticking to that for now. I can't recommend buying anything over 70, as it's a waste of money.

May 21, 2025
Unprompted review
5.11 Tactical Germany/EU logo

Reply from 5.11 Tactical Germany/EU

Good morning,

Thank you for your time!

When we handle a claim, we check the overall condition of the item and take all your information in consideration. In this case, the condition of the pants shows it is a wear and tear. When the same thing happens to all of your pants, in the same place like this and with the information we received from you, it all points to wear and tear.

We always try to help you best way possible but please note that external influence will affect an item, more or less depending on the influence.

If you have any further questions, please just come back to us in the case you have with one of our agents.

We wish you a lovely Friday! // Your 5.11-team

Rated 1 out of 5 stars

My order did not arrive

My order did not arrive! I get the message that my order has been successfully delivered but I did not receive it!
I am trying to contact the company but they do not answer!
It is a scam!!!!!

May 17, 2025
Unprompted review
5.11 Tactical Germany/EU logo

Reply from 5.11 Tactical Germany/EU

Good afternoon,

Thank you for your time!

We can not find any email from you in our system, please send us an email to cs.ce.emea@511tactical.com with your order number and we are happy to help!

Wish you a nice day! // Your 5.11-team

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