AB Car Rental Reviews 335

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Rented the automatic truck with cooler/chair add on. Truck was great up at Washington National Park. Check in and out was quick and easy with a friendly staff. Pickup at airport to get the truck was o... See more

Rated 5 out of 5 stars

CONSISTENT, QUALITY & FRIENDLY service. After renting rusty junk from other operations and dive resorts, I noticed the "cleaner" ABCARRENTAL trucks at the dive sites and in town. I/we began using the... See more

Rated 3 out of 5 stars

booked to pick up from airport! had to go to their yard waiting for big bus to pick us from airport as per their rep said and no little mini bus crammed in lots not worry about covid got to yard they... See more

Rated 5 out of 5 stars

Great service right from booking when I was in the uk, to collection and help getting used to a scooter having never driven one. Changed battery for me To ensure could get around the island. Highly r... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

AB Car Rental offers the largest selection of dive pick up trucks and rental cars and the best rates on Bonaire for over 34 years!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent!

Very convenient pick up and drop off for the airport. Very quick and easy check-in and check-out. When we experienced a problem with our truck (the parking brake locked up) the service van came within 5 minutes and promptly resolved the issue.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

This company gets great reviews

This company gets great reviews, and I now know why. Cars are really good, service is friendly and efficient and there insurance policy is fantastic value given the cover. Will definitely be using them again.

May 7, 2023
Unprompted review
Rated 2 out of 5 stars

Unsafe, stay away.

The small JAC SUV we rented had major engine problems when starting cold in that it stalled and felt like it was running on 2 cylinders. We almost got hit when I tried to enter an intersection and it stalled out. I returned it and they took it for a drive and said it was fine, which it was after it warmed up after 5 minutes or so. I can't recommend AB due to their lack of interest in the safety of their clients.

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

We rented a car for 3 weeks in January

We rented a car for 3 weeks in January, our original flight was delayed a day, although we told AB car rental 2 months in advance of the flight change, they refused to let us know. refund the lost day. Rental company to avoid.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, super easy pick up on arrival and great drop off on departure.
The car was in good shape. Great online communication beforehand. All went well. Highly recommend.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth and hassle free

This was our third car rental with AB Rental and definitely the best ! Excellent car, smooth service and totally hassle free check in and check out! We’ll be back as soon as we can! 😄

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

Rainy weekend top service

You receive the service that they promise you. My flight had a 2 hours delay but when i arrived the taxi was there to pick us up and take us to the office. When arrived at the office the staf was very friendly and service minded, loved that. The car was new, full tank.
The day I had to return the car, it was raining heavly and it flooded their garage but despite that, the service was TOP!! They took me right away to the airport, staff was very friendly too.

October 27, 2022
Unprompted review
Rated 3 out of 5 stars

Do not rent Wingle 5 single cabin

I would not reccomend renting the Wingle 5 single cabin. It broke down four times during our renting period of eight days… AB’s service was good tho, three of the four times we got to get the car rolling ourselves, but the one time it did not start at all and they sent us someone to repair the car and he got there in about 15 minutes and got the car working in about 5 minutes, wich was nice.

August 11, 2022
Unprompted review
Rated 3 out of 5 stars

$210 for 5-hour rental

I arrived in Bonaire by cruise ship and wanted to experience the amazing diving. I scrambled looking for a car to rent for my short time on the island. Many car rental agencies didn't have availability due to me booking in short notice.

ABCarRental initially stated they didn't have any availability, but after telling them I would only be there for one day, replied back stating they had a cancellation and would be able to accommodate a rental for me.

They stated there was a 3-day minimum for the rental totaling $210 despite only having the truck for 5 hours. They wouldn't budge on the rate after booking or after returning the truck.

After signing the contracts and going over the truck, we were told not to lock the doors of the truck, as thiefs would know I would be underwater. If a break in were to happen, I would be responsible for the damage and it would not be covered by the insurance.

I was happy I was able to rent a vehicle for my short visit to the island, buy I was not happy in the end that I had to pay a 3-day minimum when there were many other rental agencies on the island I could have gone with instead, and I was outside of my cancellation window.

If you are requesting to be picked up from a location upon your arrival to the island, make sure your times agree with each other. I ended up walking to the office from the cruise terminal (about 1 mile) because our ride was nowhere to be seen.

April 24, 2022
Unprompted review
Rated 2 out of 5 stars

AB not what it used to be

AB not what it used to be. Trucks that wouldn’t pass an inspection in the states (seriously), and the transfer back to the airport dropped us off on across the parking lot to avoid paying a fee.

April 3, 2022
Unprompted review
Rated 3 out of 5 stars

booked to pick up from airport er NO

booked to pick up from airport! had to go to their yard waiting for big bus to pick us from airport as per their rep said and no little mini bus crammed in lots not worry about covid got to yard they changed booking and had to sort out again!! truck wasn't completely clean inside but what with being on a plane all day just wanted to get to apartment, rear bed and tailgate on truck had BIG RUST HOLES and nasty screw bolts used to try and fix things just rip into your kit!! drop of was easy just left truck on roadside as per their instructions and walked away

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

These guys were awesome

These guys were awesome. I had to unexpectadly extend my stay in bonaire….AB totally took care of me… they enabled me to make the best out of a bad situation. Car drove well, made it extremely easy to get around the island…..everything was explained with no suprises…ill definitely be renting here again when i return

January 6, 2022
Unprompted review
AB Car Rental logo

Reply from AB Car Rental

Thanks for your awesome review!

Rated 5 out of 5 stars

Quick and helpful service.

April 1, 2021
Unprompted review
AB Car Rental logo

Reply from AB Car Rental

Thanks for rating our service. We have a no line policy and our guest drive away with their rental car within just a few minutes. With our 24-hour roadcall service in case of a flat tire or malfuction we are there to assist you. We hope to see you again anytime soon.

Rated 5 out of 5 stars

Tip cancelled

Unfortunately I had to cancel my trip. Hopefully I will visit next year.

December 10, 2020
Unprompted review
AB Car Rental logo

Reply from AB Car Rental

This review is unfair and a slander to our business. First of all we DID refund you the money, but yes according to our cancellation policy (that's been in place for years) we charge $75 cancellation fee. This has nothing to do with Covid-19!

We also offered you the possibility to keep 100% of your prepaid amount in deposit for a future booking. You wanted a refund. Fair deal, we gave the refund.

We will ask trust pilot to remove this review because this in totally an incorrect review.

Rated 1 out of 5 stars

Awful

Awful! Read the T&C’s carefully before booking with this company! They changed their cancellation terms and conditions after my booking to specifically name pandemics and then attempted to keep all of my money once I was unable to travel to Bonaire. Thankfully I disputed the charge with the credit card company and received the majority of money back, minus the correct $75 cancellation charge. AB say that the money was being withheld permanently and I could use it in the future, but that is awful with what’s going on today regarding Covid and the changes people have had to make to their plans. The local agent I booked my accommodation with and the event companies all refunded my money no problem. Thanks for adding to the stress of recent events AB! I’m sure they have many many happy clients but this disgusting practice has left a very sour taste. I hope others take heed before booking.

August 26, 2020
Unprompted review
AB Car Rental logo

Reply from AB Car Rental

We are writing this response in June 2021. At that time in the middle of the Covid-19 crisis back in 2020 we couldn't have done it otherwise in order to get thru the crisis. Looking back, we can say that with the help of our government most companies have survived the crisis and we are all op and running again after almost 1.5 year without any business. So we are looking forward towards a bright future again with happy guests visiting our island and enjoying our services. As we wrote by email, you are more than happy to rebook your vacation and car rental and we hope to be of service to you in the future.

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