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Rated 1 out of 5 stars

Stay away , I applied through Facebook advertising and I attended a few lessons , it was a makeup lesson , no practical teaching at all , the teaching was extremely lazy and terrible , I decided to st... See more

Rated 5 out of 5 stars

Yet another module on the Level 5 HR course, and yet another successful learning session. Michelle's method is amazing, very clear and concise. I couldn't ask for a better tutor. Happy to have had he... See more

Company replied

Rated 5 out of 5 stars

A huge Thank you Acacia for your support during my year of studies. Really easy to correspond, fast to respond and always keen to help. I met with inspiring tutors and the flexibility around the diff... See more

Company replied

Rated 5 out of 5 stars

Studying is not easy specially after having a job ad long break from studies but as Natalie said 'Its hard but studying is worth it' & this instantly gave me a positive vibe and motivation to do the c... See more

Company replied

Company details

  1. Career and Education Provider
  2. Adult Education School
  3. Education Center
  4. Educational Institution
  5. Learning Center
  6. Training Centre

About Acacia Learning

Written by the company

We are a learning company founded on a passion to deliver the highest quality and most flexible training programmes possible – ones that make a real difference to learners and employers alike. Since we started, we have helped thousands of people to take their knowledge, skills and careers to the next level.

We are specialists in Human Resources, Learning & Development covering the full spectrum from entry-level courses through to postgraduate-equivalent qualifications. Our 30+ expert tutors work at the forefront of new thinking and practice, and we’re delighted to have been recognised as one of the best CIPD training centres.


Contact info

3.6

Average

TrustScore 3.5 out of 5

228 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top notch...

Top notch...
I've completed the levels 3 and 5 in human resources and thoroughly enjoyed my experience. The course was challenging with great tutors and I'm looking forward to eventually starting the level 7.

November 24, 2017
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS - I completed a course with Acacia Learning and found the tutors during the actual course were excellent but the administration office of Acacia Learning is awful. I completed my studies nearly 6 months ago and have still yet to receive my certificate (which I spent a year studying for and a cost of over £3,000) - I have had to chase them for months to get an update and all they keep saying is that it is the CIPD's fault. They are great at taking your money and chasing you when it suits but forget it if you actually need something from them that you have paid for. I am absolutely appalled by their lack of service and will never use them again! This is affecting my professional life as I can still not prove I completed the course I worked very hard for!

October 31, 2017
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

As the Marketing Manager of Acacia Learning, I am deeply upset to hear of the poor experience you’ve had with us.

I really get what a frustrating experience this was for you. You were not well taken care of, by any stretch of the imagination. If I had received the service you have described, I’d be very upset as well.

Obviously, we are not doing a good enough job training our customer support team as your review indicates service that is nowhere near what we consider to be our standards.

At our last staff meeting I read your review out to all of our staff and we went through everything that I find unacceptable so that the service you experienced never happens again.

We would love to have you come back and give us another chance to show our true colors.

Thank you very much for taking the time to leave a thorough review, I welcome all feedback as hearing from our customers is the best way we can improve our business. - Heydar Naghiyev Marketing Manager

Rated 1 out of 5 stars

Bullying Tactics and stealing money

Staff are eager to grab your money when you haven't even started a course! I enrolled for a course in October but due to work constraints had to change it to the New Year and informed the staff. Now they won't stop harassing me for payment for a course I never even started!!! If they don't stop chasing me for money I will seek legal advice as its bullying as far as I am concerned. Don't even want to do the course in the New Year with them as it OBVIOUS all they care about is money in their back pockets!! AVOID unless you have spare cash to give them for NOTHING

- Thanks for your response Acacia. Actually no one sent any reminders and I emailed your staff at least three times with the words "I want to cancel this class" referring to the enrollment class I was scheduled on. Your colleague Liisa only email the cancellation form once, but her email was confusing and illiterate. I asked for clarification and mentioned I may try to call. I am going through a very busy time at work at the moment and it transpired I could not call. Yet your staff also did not bother to email me. Therefore, this expected payment has come as an unwanted shock. I do not like tactics like this and the fact that I wrote in emails at least three times I want to cancel should be valid enough, whether on your sheet or not. I was planning on starting this course in the New Year but as mentioned, quite frankly. You have lost my trust.

October 30, 2017
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Kasia, we are sorry to hear this. Our terms and conditions state our payment terms are linked to students enrolment dates rather than start date. I understand we sent you a cancellation form for you to complete if you wished to cancel your current place to avoid needing to pay your fees now. We did not receive a cancellation form after colleagues sent a reminder.

We have emailed you separately today offering a resolution to this issue which we are sure you will find acceptable. We value all feedback from our students and will be reviewing our cancellation policy and procedure. Thank you for your feedback.

Rated 4 out of 5 stars

Great course!

Great course. Feel I learnt a lot of very useful topics. I don't have a background in L&D but I feel the course has definitely equipped me with lots of useful information. Plus the course is highly sought after in the L&D world!

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

A bad experience .

A bad experience .. I regret it .. Maybe the agent in my country was deliberately lying and not give the correct information and coffee about the program ... and also does not benefit the trainee any information by the trainers

October 1, 2017
Unprompted review
Rated 5 out of 5 stars

Acacia are fantastic

Acacia are fantastic! Their tutors, the office support and course options are second to none. I really enjoyed my course and am looking to use Acacia for short courses at our company!

September 27, 2017
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thanks! we're so pleased you enjoyed our services. We work hard to make sure every student receives personal attention, quick responses and, of course, the best possible sale price! Looking forward to welcoming you back!

Rated 5 out of 5 stars

Great Team

The team down at Acacia Learning are simply amazing. From the team in sales down to the Student Supports guys and the tutors. Its easy to get yourself booked on modules and the venues are very nice. The fact you receive a 10% returning student discount makes it that much nicer as well. I will be doing Level 7 with these guys!

September 27, 2017
Unprompted review
Rated 5 out of 5 stars

Very flexible

Very flexible. Ability to create my own time table is amazing. Considering the fact that I'm working full time! Excellent and friendly support also great tutors. I highly recommend Acacia.

September 20, 2017
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thank you for your positive comments. I am so glad to hear that you enjoyed your study with us! I hope your next study is just around the corner. Call us if there is anything we can help you with.

Rated 1 out of 5 stars

Avoid this training center

Avoid this training center, they are very unprofessional and horrible at service. Only out to get your money and don't care about you.

September 10, 2017
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Dear Mary, we would like to apologize for your negative experience with us. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at 02082391323 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

Rated 4 out of 5 stars

Positive customer experience!

I explored many suppliers for CIPD training and Acacia's offering immediately stood out to me - Marie was so helpful and personable with my every query and need and made the enrolling process effortless and positive. Acacia also offer many options to complete your modules including various locations and day / evening times as well as weekend modules too so this really helped me to keep up with my professional and personal commitments as well as focus on my studies.
Due to the high demand for some of the modules however I did have some difficulty scheduling my modules for my preferred timescales.

August 2, 2017
Unprompted review
Rated 5 out of 5 stars

i would recommend accacia for those …

i would recommend accacia for those who would like to have a cipd qualification . aside from the training delivery which was excellent and very beneficial, accacia blog with all the resources and websites was my favourate . i liked the blended learning method provided by accacia . however i would like to comment on the trainers different training delivery styles as well as the marking styles which i find it some times confusing . on the other hand my experience was delighfull however i am still waiting for my cipd certifecate .

July 2, 2017
Unprompted review
Rated 4 out of 5 stars

CIPD course

Taken the CIPD course with the Acacia Learning it was a great expirance and helpful on my bussiness and helping me on my carer path.

I hop I will take the next stage on the CIPD with them

July 1, 2017
Unprompted review

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