Having bought Aden & Anais products five years ago when I had my first baby, I must say that the quality has definitely decreased. It's still good, but not the best you can buy anymore. For example, t... See more
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Not satisfied with the support. Couldn’t change a simple post code number. The package was sent to the wrong address. Try to call 3-4 times and nothing happens. They wrote me an email that everythin... See more
Company replied
Can I give 0 star at all? I ordered 554 euro worth of products from them, the money was already taken from my credit card account, payment was successfully made. 3 weeks later the products haven't arr... See more
Company replied
Very quick delivery, super quality, cute design for babies.
Company details
Written by the company
aden + anais ist die Original-Marke für Musselin-Must-haves mit tollem Design, die Mamas und Babys stilvollen und vielseitigen Komfort bieten. aden + anais wurde von einer engagierten australischen Mama gegründet, um Eltern auf der ganzen Welt die Vorteile von Musselin näherzubringen. Unser Unternehmen gewann schnell das Vertrauen der Eltern, weil unsere hochwertigen Produkte die Erwartungen deutlich übertreffen. Wir konzentrieren uns auf die Entwicklung von stilvollen und vielseitigen Produkten, ohne Kompromisse in Sachen Qualität oder Komfort einzugehen. Deshalb sind wir seit über einem Jahrzehnt eine bewährte Marke erster Wahl. Qualität für Ihr Baby. Design für Sie.
Contact info
The Light Bulb Studio 316 1 Filament Walk London, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- adenandanais.de
3.9
Great
88 reviews
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Fast delivery to germany and lovely…
Fast delivery to germany and lovely design on good quality. Add PayPal to pay and it will be 5 stars next time!
April 9, 2022
WHAT A SHAME AND WHAT A FRAUD. SUCCESSFULLY MADE PAYMENT EURO 554, BUT THEY FLAGGED MY ORDER AS HIGH RISK FRAUD AND NEVER SEND THE PRODUCTS, THEY JUST TOOK THE MONEY AND LEFT SILENTLY. REALLY GUYS????
Can I give 0 star at all? I ordered 554 euro worth of products from them, the money was already taken from my credit card account, payment was successfully made. 3 weeks later the products haven't arrive yet, so I contacted them, they said my order is flagged as high risk fraud, i write loooong looong message to them to explain and elaborate anything, and didn't give any info again after that. WHAT A SHAME AND WHAT A FRAUD. PLEASE ADEN+ANAIS TEAM I KNOW YOU CAN DO BETTER THAN THIS. AT LEAST REPLY MY EMAILS.
December 10, 2021
Unprompted review
Reply from aden + anais
Hello Sarah, thank you for your order and feedback. We are sorry for the inconvenience and frustration caused in this instance. With various security measures in place unfortunately your order was flagged as fraud in our system due to the high value and the bank card not being registered to the billing address provided. After reviewing, we have since processed a full refund for this order and have emailed you with further information. We look forward to hearing from you. Kind Regards, Customer Service
Dear Aden + Anais
Dear Aden + Anais, my shopping experience with your company has been a one-star experience. Not due to your website, but entirely due to your delivery service, GLS.
My husband and I are home all of the time and have been for months. GLS never came to our door, and we never had a note in our post box. I had to hunt through pages of delivery service emails (not only just before Christmas, but right before our first baby is due) to actively find out where our order was.
Our order was split into 2 which we didn`t realise as we only ordered 2 items in total, my husband walked to the collection point before work this morning and collected 1 parcel which has been there a week already. I only realised there must be 2 parcels upon opening the first and finding half the order. So now he has to go back again at lunch time, with yet another "permission to collect" letter from me. It would be polite to say this experience is extremely frustrating and time consuming. I really hope the second parcel is still there.
This is a huge inconvenience and I honestly expect a lot better having paid EUR 4,95 for the delivery! GLS NEVER CAME TO THE HOUSE!!! Is this some kind of joke?????
Frankly I expected much better from a company such as Aden + Anais.
December 9, 2021
Reply from aden + anais
Hello Rosie, thank you for your order and feedback. We are sorry you experienced trouble receiving your parcel. Our orders are shipped on time to the correct address but unfortunately we have no control over the actions taken by the carrier GLS. We apologise for the inconvenience caused and ask that you please get in touch with our customer service team so we can compensate for the trouble caused. Kind Regards
Not satisfied with the support
Not satisfied with the support. Couldn’t change a simple post code number. The package was sent to the wrong address. Try to call 3-4 times and nothing happens. They wrote me an email that everything is ok, but afterwards the package was delivered to a different adress.
After all, now (01.10) i have received replacement order and everything is ok.
Thanks
September 23, 2021
Reply from aden + anais
Hello, we are sorry to hear that you have had an unfortunate experience. We received confirmation from the carrier that the postcode was updated - we are very sorry this was still sent to the initial postcode details you provided. We are awaiting your response to our communication sent on 23.09.2021. Please accept our sincerest apologies for the inconvenience caused. We have sent you communication to arrange a replacement order. We look forward to hearing back from you. Kind Regards
Everything was perfect and delivered…
Everything was perfect and delivered very fast
September 21, 2021
very fast delivery
June 17, 2021
Wonderful sleeping bags
Wonderful sleeping bags, which we have been using since birth. Fast delivery to Europe as well.
June 16, 2021
Great!
Oh god, this swaddle is so soft and pretty. I love to use it as light blanket for my baby boy. Fast delivery.
May 27, 2021
Beautiful and high quality sleeping bag…
Beautiful and high quality sleeping bag for my child. She loves it! Super comfy.
May 15, 2021
trustworthy
professional procedure,furthermore an excellent qualtity of materials used of the product
April 28, 2021
Top quality and fast delivery!
April 22, 2021
Great product and quick delivery
Great product and quick delivery! Love the sleep sacks.
March 31, 2021
my experience was absolutely positiv
my experience was absolutely positiv, 5 stars are well deserved
all products are very high quality
everything ist beautiful and unique
March 2, 2021
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