I was looking for previous orders and it said I had none but I received an email that said they were packing my order. I’m worried that I might have duplicated my order. If I have I hope you will let... See more
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Review summary
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Reviews shaping this summary
Ador is a totally trustworthy company! I had problems receiving my order due to the transport company! Ador answered every single one of my emails , helped me in every single way, including offering t... See more
Company replied
My initial review of this company was due to frustration with the website. Immediately after review someone from customer service reached out and corrected the issue. Shortly after placing my order m... See more
Company replied
Love this company. The clothes I have ordered and received but was a tad big. So I requested to exchange them to a smaller size. ADOR was very quick in replying my return inquiry, sent me the postal... See more
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Company details
Written by the company
Email: customerservice@ador.com (Reply in 24 hours.)
Contact info
United States
- ador.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from ADOR
Thank you! We're so glad you love the styles—your support means a lot to us.
This seems to be the only way to get a…
This seems to be the only way to get a response. I ordered a M and was sent a large and I have been trying to return the dress to no avail. Ador doesn’t acknowledge their error or send any return instructions. Beware.
Update: I updated my review since Ador finally sent me instructions to return the dress.
March 9, 2026
Unprompted review
Reply from ADOR
Hi,
We're truly sorry for the inconvenience caused and understand your frustration.
After reviewing your case, we have provided a prepaid return label so the item can be returned free of charge, and we will arrange a full refund once the return is processed.
Our team always strives to resolve issues as quickly as possible, and we appreciate the opportunity to make this right for you.
Website is easy to navigate
Website is easy to navigate. I’ve ordered many dresses and they are beautiful. Had to exchange two of them, took a bit but Ador handled it well and I’ve received the exchanges. Some discrepancies in sizing. I’m 5’6” 120 lbs and varies between small and medium
March 11, 2026
Reply from ADOR
Thank you for your thoughtful review! We're glad you love the dresses and had a smooth exchange experience. We appreciate your note on sizing—it really helps us improve.
Easy to negotiate the website
Easy to negotiate the website. Easy checkout with PayPal.
March 11, 2026
Reply from ADOR
Glad to hear you found the site easy to navigate and the PayPal checkout smooth—enjoy your shopping!
Very easy shopping!
March 11, 2026
Reply from ADOR
Thanks for your feedback! We're glad you enjoyed the easy shopping experience.
Reply from ADOR
Thank you for your review! We hope your order arrives soon and look forward to hearing your feedback once you receive it.
Beautiful clothes
Beautiful clothing and easy to order. Hope they are as gorgeous in real life!
March 10, 2026
Reply from ADOR
Thank you for your lovely review! We're so glad you found the ordering process easy. We hope you'll love the items just as much when they arrive!
I bought a dress from Ador and needed to return it.
I bought a dress from Ador and needed to return it as it was small size. I sent an email and Ador staff especially Fretsey and Nicole were very consistent in their communication and they gave me clear instructions on how I could return the item. I eventually received the replacement and I love it. Fretsey & Nicole you are stars, thank you for your support. Keep doing good.
March 2, 2026
Unprompted review
Reply from ADOR
Thank you for your wonderful review! We're so glad the replacement worked out and that you love the dress. We'll be sure to share your kind words with Fretsey and Nicole. We truly appreciate your support!
Reply from ADOR
Thank you for your feedback! We're happy to hear the ordering and payment process was easy. We hope you enjoy your purchase!
RETURNS DIFFICULT - BEWARE- They are in SINGAPORE
The products are good quality, but the return address is not on their website and the instructions for return are not clear.
After emailing TWICE I finally got a reply. To get a full refund you a have to attach pictures of the clothes and their tags to get the return address.
HERE is their reply - with their address in Singapore for any others struggling to get through to them. I paid them £129.05 - one item has not arrived and they want to refund me half my money!
Their Reply:Glad to hear from you!
We would appreciate your cooperation in arranging the return to our warehouse following the below return instructions. The refund for the return will be [GBP 64.86].
If the return process is inconvenient for you, and you've reconsidered keeping the item, we're happy to extend with an additional 30% to the previous partial refund offer.
Return instruction:
1 Please write Order Number XXXXXX on a sheet of paper and include it in your return package.
2. Expedited Refund Service:
To avoid a long time waiting, upon confirming your package is en route for return, we'll prioritize arranging your refund.
3 Unfortunately, we don't offer a return label service currently. Please use the cheapest tracking service at the local post office, and mark it as "Returned Goods". If reusing the original package, please remove all original labels.
4 Please note that the responsibility for return postage lies with you.
5. Return Address
Name: avant logistic service pte ltd
Address: 4 pandan crescent #03-03
City: Singapore
Country: Singapore
Postal Code: 128475
Phone: +65 84977367
Please reply to us within 7 days to provide the receipt and return information: (a) Tracking Number, (b) Shipping Company, (c) Return Date.
March 6, 2026
Unprompted review
Reply from ADOR
Hi,
Thank you for sharing your feedback, and we're truly sorry for the frustration caused by the return process. That's not the experience we want for our customers.
To clarify, we operate multiple return warehouses in different regions. Customers in the U.S. can return items to our U.S. warehouse, while for some countries where we currently don't have a local return facility (including the UK), returns may need to be sent to another regional warehouse. Our team will always provide the correct return address based on the order location.
The request for photos of the item and tags is simply to confirm the product condition and ensure the return is processed correctly. We understand this step may feel inconvenient, and we're working on making the process clearer and easier.
Regarding the refund amount mentioned, GBP 64.86 is the value of the two items you requested to return. There is also a third item in the order, which is the one you mentioned has not yet arrived. This item is currently still in the processing stage. If you no longer need it, we'd be happy to cancel it and issue the remaining refund of GBP 64.19 immediately.
Thank you again for your feedback — it helps us improve our service.
Reply from ADOR
We're so happy to hear that! Thank you for your continued support!
Reply from ADOR
So happy to hear you enjoyed the selection and easy checkout, and that your order arrived quickly!
Prices look good
Prices look good. I'll let you know about quality and sizing when they arrive.
March 5, 2026
Reply from ADOR
Thank you for your review! We hope you're happy with the quality and sizing when your order arrives.
Beautiful clothing
Have placed 2 orders and now placing my 3rd. Such beautiful clothing! Just don’t be in a rush….It’ll take a full 10 days as it ships from overseas.
March 4, 2026
Reply from ADOR
Thank you for your continued support and kind words! We're so glad you love the clothing and truly appreciate you coming back for another order.
Until I receive my first order.
March 4, 2026
Reply from ADOR
Thank you for your review! We hope you receive your order soon and that you love it.
LOVE THE CLOTHES AND THE FEEL OF THEM…
LOVE THE CLOTHES AND THE FEEL OF THEM WHEN YOU WEAR THEM
March 3, 2026
Reply from ADOR
Thank you so much for the love! Comfort and quality are so important to us, and it means the world to know you're loving them.
I have purchased previously from Ador
I have purchased previously from Ador. The shipping is fast, the quality is good - very happy.
March 2, 2026
Reply from ADOR
Thank you so much for your continued support! We're thrilled to hear you're happy with both the shipping speed and the quality. It truly means a lot to have you shop with Ador again!
Easy to navigate even for over 70s
February 27, 2026
Reply from ADOR
We're so happy to hear that you found our site easy to navigate! Making our shopping experience simple and accessible for everyone truly matters to us. Thank you for your lovely feedback.
Great site to navigate
February 26, 2026
Reply from ADOR
So happy to hear this — thank you for your support!
Easy sizing guide to ensure I order it…
Easy sizing guide to ensure I order it correctly for the UK
February 25, 2026
Reply from ADOR
Thank you for your wonderful feedback! Making the ordering process clear and stress-free is always our goal. We truly appreciate your support!
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