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Airhub eSIM Reviews 1,571

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 568 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service and the helpfulness of the staff, noting their quick response times and efficiency in resolving issues. Many people appreciate the prompt assistance and clear guidance provided, which often turns potentially negative experiences into positive ones. However, some customers encountered problems with the product itself, such as eSIMs not working upon arrival, expiring prematurely, or being unusable due to unexpected local requirements. There are also instances where support was unresponsive for extended periods or provided misleading information, leading to frustration and an unreliable service experience for a few users.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness,... See more

Service

Users describe ambiguous interactions with service, with many praising the excellent customer service, quick... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response time, noting that agents often reply very quickly... See more

Product

Clients share ambiguous opinions on product quality and functionality, with some reviewers praising the top... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used airhub esims a few times and they always worked flawlessly. Today I encountered some connection issues after installing a new esim. Christina of the support team went through various poten... See more

Rated 4 out of 5 stars

I had trouble activating my eSIM. My agent, Christina MV, was very helpful as she walked me through the process and helped me get my phone working. I would recommend for anyone to use Airhub for their... See more

Company replied

Rated 4 out of 5 stars

With the last two e-SIMs, I didn’t receive either a confirmation email or a QR code. I couldn’t activate the SIM in the app either. However, the chat support team was able to help me quickly and effic... See more

Company replied

Rated 4 out of 5 stars

The airhub esim is very cost effective for long stays ($10 for 30 days/4GB is not bad). But sadly I can't score them 5stars because it is not quite easy to isey; I had to manually change the ApN det... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator

About Airhub eSIM

Written by the company

Airhub eSIM delivers seamless global connectivity with high-speed data, voice, and text services across 190+ countries, ensuring reliable mobile access wherever you land, instantly.

With over 5 million customers worldwide, Airhub combines global coverage, flexible plans, and secure purchasing to make staying connected effortless.

What Makes Airhub Different

  • Data, Voice & Text in one eSIM
  • Coverage across 190+ countries
  • Unlimited and monthly plan options
  • Instant QR-based activation
  • Easy Refunds
  • Dedicated global customer support

Built for…

  • International travelers and frequent flyers
  • Business professionals on the move
  • Digital nomads and remote workers
  • Students and long-term visitors abroad
  • Anyone seeking a smarter alternative to roaming

Activation is Simple, Fast & Easy

  • Browse the Airhub website or download the app: iOS | Android
  • Choose your destination or global plan
  • Complete your purchase securely online
  • Receive your QR code instantly
  • Scan, install, and connect upon arrival

Reliable Coverage Worldwide

Airhub partners with trusted local carriers to deliver strong, stable connectivity across 190+ major destinations, including:

Plus many more worldwide…

Connectivity You Can Rely On

  • Transparent pricing with no hidden roaming fees
  • Flexible prepaid plans
  • Affordable pricing
  • Secure payments and encrypted checkout
  • Responsive customer support when you need it

FAQs

Does an Airhub eSIM include a phone number?
Selected plans include voice and text services. Please check individual plan details before purchase.

Can I use hotspot/tethering?
Yes. Most Airhub plans support hotspot usage, allowing you to share your connection across devices.

What happens if I run out of data?
You can easily top up through our app at discounted prices if you ever run out of data.

Is my device compatible?
Airhub works with most modern eSIM-enabled smartphones. You can view our full compatibility list before purchasing.

For Assistance

Experience the Future of Travel Connectivity with Airhub eSIM - Your Perfect Travel Companion.

Find us on: Facebook, Instagram, X, YouTube, LinkedIn for travel tips, latest updates & offers.

We are here to help!

Instant eSIM Activation

Instant eSIM Activation
Experience the convenience of instant eSIM activation right after purchase. At Airhub eSIM, we prioritize your need for seamless connectivity. You can reach out to us at support@airhubapp.com. Simply choose your plan, make a secure payment, and activate your eSIM instantly with a QR code. No waiting, no hassle – just instant connectivity.

Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great support from Christina k.

Great service, great support. I had a problem during my trip with some connectivity issues, and customer support was fantastic. I chatted online with Christina k. and she helped me with my situation straight away. She is the best.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second year in a row that I…

This is the second year in a row that I have used the Mexico Data and Voice plan, 30 days. It works great for me. Seems confusing to set up, but the chat person walked me through it all , and was very helpful to get me all setup. Very happy with the support. Thank you. I find this eSIM worth it to me for unlimited calling, and the data is sufficient for me.

January 13, 2026
Unprompted review
Rated 4 out of 5 stars

Great support

I have used airhub esims a few times and they always worked flawlessly. Today I encountered some connection issues after installing a new esim. Christina of the support team went through various potential issues with me and finally got in contact with the network to solve the problem. Now it works! Thanks again for the swift help!

January 8, 2026
Unprompted review
Rated 4 out of 5 stars

The staff was extremely helpful

I have used 3 a couple of times but not the eSIM. Had some hurdles as the code did not come on time but the staff I chatted with sorted all the issues out. I was able to activate my eSIM though I would be arriving London tomorrow.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Change my previous positive…

When I wrote my previous positive review it was based on the service I was recieving from the guys. I then went and bought the SIM, paid my money, but got NOTHING in return.
What they sent me simply did not work on my new iPhone 15. It never even installed on my phone and I was asked to forward masses of screen prints and my impression was that their left hand did not know what the right hand was doing. I understand enough of digital things to know that they did not know what they were doing.
I eventually asked for my money back (which till now did not happen) and I purchased a travel SIM from another provider. It installed first time and worked perfectly during my stay in the UK.
I would avoid dealing with these guys!

December 7, 2025
Unprompted review
Airhub eSIM logo

Reply from Airhub eSIM

We’re sorry to read this and disappointed that this was your final experience. When your earlier positive review was posted, no issues with the eSIM installation or activation were reported to us.

At this time, we’re unable to locate a confirmed order or activation related to the concerns described, which prevents us from verifying the installation attempt or refund request.

We remain open to reviewing this and assisting where possible. Please contact us at support@airhubapp.com with your order number or purchase email so we can investigate further.

– Team Airhub

Rated 1 out of 5 stars

Absolute scam

Absolute scam. Did not work in the country even though correctly activated. Customer support not willing to help as their only tip is to manually select the network and adjust API settings. Were not willing to issue a refund despite sending them screenshots as documentation.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

It is a scam

It is a scam, I ordered a eSim for my trip to Brazil. The eSIM did not work from the start and after 2 days fighting with their support, it worked only for 1 day. After 5 days without solution, I asked my money back and never received the refund. Conclusion: it is a scam.

December 31, 2025
Unprompted review
Rated 4 out of 5 stars

I bought 3 esim cards

I bought 3 esim cards, 2 of them connected with little difficulty but the last one didnt connect at all. I contacted helpdesk, after trying few things it worked. The help desk was very helpful and friendly

December 28, 2025
Unprompted review

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