Airportservices Reviews 66

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

If I could have given 0 stars I would have done. The only thing they did well was that the person assisting was very pleasant. However, the service otherwise could not have been much worse. They... See more

Rated 1 out of 5 stars

Horrible experience we booked 24 services from them and they screwed up most of them. Raj from their team is so arrogant and he was blaming the customer for a mistake which was clearly theirs. Please... See more

Rated 1 out of 5 stars

I had nothing but trouble with airportservices.ae meet & greet service at Dubai airport. Every interaction I had with them was an irritating runaround from start to finish. Contrast this with Marh... See more

Rated 1 out of 5 stars

IT'S A SCAM. STAY AWAY FROM THEM. I contacted Heathrow airport directly (which you can do too), they confirmed that fast track is only provided by the airline for business/first class passengers ON... See more

Company details

  1. Airport

Information provided by various external sources

Apply online for Meet & Greet Services, 96 hour visas, hotel booking, Travel Insurance, Sim cards from UK, UAE, London, USA, Saudi Arabia & many more countries at AirportServices.ae


Contact info

1.6

Bad

TrustScore 1.5 out of 5

66 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I had booked this service for my Father

I had booked this service for my father. He was very happy with the service that the team provided. His only complaint was the food in the Lounge. He wanted a good healthy breakfast before boarding the next Flight, but all he could find was oily dosa, sambar, puri, chole etc. He asked for eggs, oats or cornflakes but it was not provided. Only when he was about to leave the Lounge, they gave him cornflakes.This was really very expected from a lounge at International Airport-Delhi

February 29, 2020
Unprompted review
Airportservices logo

Reply from Airportservices

Thank you for your feedback. And we are glad that you liked our service. Your feedback is valuable to us and we are going to take the necessary steps to ensure that the lounge at DEL airport address to any passenger request with great priority.

Rated 1 out of 5 stars

Very bad service and staff

February 26, 2020
Unprompted review
Airportservices logo

Reply from Airportservices

We are really sorry to hear that. Our service staff is well trained and courteous and are always at their best when it comes to meet and greet service. I have asked my team to call you and understand it in depth on what went wrong.

We look forward to address this concern on top priority.

Rated 5 out of 5 stars

Using this service at Heathrow.

I had a VIP client that used this service both going and coming from London Heathrow. He stated that it was a very valuable service and worth every penny!!! Your staff was amazing and very on top of every situation!

February 11, 2020
Unprompted review
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Reply from Airportservices

Thank you for using our services at LHR airport. Your feedback is really motivating.

Rated 5 out of 5 stars

FANTASTIC service

FANTASTIC service, can't do without it now.

February 11, 2020
Unprompted review
Airportservices logo

Reply from Airportservices

Thanks , its always a pleasure assisting your client.

Rated 5 out of 5 stars

worth every penny. or euro.

in a strange airport where you don’t speak the language, being met at the plane and escorted through passport control to the lounge. anna was great just leading us tired confused souls through all of it. will definitely use and recommend.

January 21, 2020
Unprompted review
Airportservices logo

Reply from Airportservices

Thank You

Rated 5 out of 5 stars

It was a 5 Star service

It was a very good service. A lady with the porter standing on arrival with our names displayed. We were expedited and by the time came to the baggage collection it was already collected by the porter. We are out of the airport in 15 mins. This is very unusual at Jeddah airport. The porter went all the way to the transport.
All the time the staff were in contact with me and were monitoring that we get a 5 star service.
Definitely going to use it again

January 21, 2020
Unprompted review
Airportservices logo

Reply from Airportservices

Thank You

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