Pre ordered an item but after waiting over 6 months I requested a refund. They agreed but I've still not been refunded after a couple more months. I'm making an application to the county court to reco... See more
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give little to none of a response when asking about a back order that I put a purchase on that is suppose to arrive in 2 months. Company is based out of UK but there is a real lack of english within... See more
This is one of the best airsoft gear specialised organisation based in UK. The staffs of this company are professional and friendly. With their help, I’ve successfully bought my favourite airsoft pist... See more
I am not sure what those negative reviews are doing here. I had an amazing experience and fantastic customer service while trying to stock up on some GBB magazines. I will be coming back for some more... See more
Company details
Written by the company
Airsoft Direct is a premium UK retailer with a long standing history in Airsoft serving its community for over 18 years. We have a wide range of products for all experience levels and budgets.
Contact info
Unit 3 Waterloo Trade Park, Cleveland Street, HU8 7AU, Hull, United Kingdom
- 01482935515
- Accounts@asduktrading.com
- airsoftdirect.uk.com
2.1
Poor
72 reviews
Hasn’t replied to negative reviews
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Service was great
Service was great, but didnt recieve a few products so i got some alternatives instead, but overall great service!
May 5, 2022
Ordered a patch that was “in stock” on…
Ordered a patch that was “in stock” on the website, had an email saying they were out of stock, found a similar patch in a different colour that also said they were “ in stock” had another email saying that was also out of stock, had a refund yet 3 days later still showing as “in stock” on the website
May 4, 2022
Great customer service
May 4, 2022
Purchase
Thought I was purchasing my dream weapon to find it had sold out and awaited a week to find out! Wasn’t until I called, to find they had sold out but quick refund was issued! Bad rating only because they could off communicated earlier to tell me they where out of stock rather then waiting a week to find out!
May 1, 2022
Not in stock
I don’t want to sound like a Karen but I didn’t really like the website. They have a good selection but not much is in stock. Sometimes, it shows that the item is in stock but it actually isn’t. It is also unclear whether it is in stock or not. The selection of goggles was mostly out of stock. They also don’t tell you that it is out of stock until you pay for it and therefore, you have to choose a different item or get a refund. It’s hassle and they should try to make their system closer to Patrol base (where it is much clearer). On the other hand, I was impressed by the speed at which the customer service replied. No problems there. The lady was friendly enough and helpful. The issue with the website is the only thing that brings the company down.
April 19, 2022
Unprompted review
Excellent company very helpful.
April 17, 2022
Really helped me out over the phone
Really helped me out over the phone! Got my order straight away, five stars will be back for the TM mp7 gbb!
Thanks again!
April 14, 2022
Everything came quick and was exactly…
Everything came quick and was exactly what I needed and ordered.
April 5, 2022
give little to none of a response when…
give little to none of a response when asking about a back order that I put a purchase on that is suppose to arrive in 2 months. Company is based out of UK but there is a real lack of english within the email response.
I'm not sure if I've been scammed or not. If I don't hear back by mid July I'll be reporting to my Credit Card company and putting a dispute against them and red flag them as frauders.
April 1, 2022
Very easy to deal with
Very easy to deal with. Fast and reasonable delivery! Will definitely deal with again
March 22, 2022
Great service
March 16, 2022
Quick professional service...Highly…
Quick professional service...Highly Recommended Seller..Yoni
March 14, 2022
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