Pre ordered an item but after waiting over 6 months I requested a refund. They agreed but I've still not been refunded after a couple more months. I'm making an application to the county court to reco... See more
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See what reviewers are saying
give little to none of a response when asking about a back order that I put a purchase on that is suppose to arrive in 2 months. Company is based out of UK but there is a real lack of english within... See more
This is one of the best airsoft gear specialised organisation based in UK. The staffs of this company are professional and friendly. With their help, I’ve successfully bought my favourite airsoft pist... See more
I am not sure what those negative reviews are doing here. I had an amazing experience and fantastic customer service while trying to stock up on some GBB magazines. I will be coming back for some more... See more
Company details
Written by the company
Airsoft Direct is a premium UK retailer with a long standing history in Airsoft serving its community for over 18 years. We have a wide range of products for all experience levels and budgets.
Contact info
Unit 3 Waterloo Trade Park, Cleveland Street, HU8 7AU, Hull, United Kingdom
- 01482935515
- Accounts@asduktrading.com
- airsoftdirect.uk.com
2.1
Poor
72 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Saturday next day delivery
Saturday next day delivery. Week later, order is still on hold. Do not respond to emails.
March 12, 2022
Great service from these guys
Great service from these guys. Always happy to help and answer any queries over the phone. Will certainly be using them again.
March 11, 2022
Ordered a TM MP7 on a Sunday…
Ordered a TM MP7 on a Sunday expecting a good 3 week wait being on a pre order a week later I had it ,doesn't get better than that
March 7, 2022
Good service fast delivery.
March 3, 2022
Do not use this company
Placed an order on 25 January, money came out of my bank 28th January.
I emailed on Friday 29th and Monday 31st asking for a despatch date. Received no reply.
Finally I called them on Wednesday 2nd February and asked what was going on. I was told the RIF would be with them on Thursday 3rd February as the order was only placed on Monday 31st January!?
When I quested why they took the money 4 days before they bothered to order I was told it was due to them having a minimum spend with the wholesalers?
Was promised it would be with me today, Friday 04th February. Still not here and no tracking information.
February 4, 2022
Unprompted review
Avoid Avoid Avoid
Order on line and not received after 10 days. Message sent on FB ignored and tried calling. Sat in a call queue for 30 mins abs still didn’t get through!
Avoid at all cost.
January 17, 2022
Unprompted review
Don’t bother with this company
Don’t bother with this company, many other Airsoft shops which will communicate with you and actually send out your goods. Ordered on the 2nd Dec and it’s now the 20th so have been massively let down on a Christmas gift.
December 20, 2021
Unprompted review
Ordered a TM MP7 for my sons birthday…
Ordered a TM MP7 for my sons birthday understanding they were not yet in stock. Got a call from them telling me the black one I had ordered would not be restocking before December. They told me they had 1 tan one left in stock and as it was a present they said they would hold it for me whilst I asked my sone if he wanted a tan one or to wait for a black one. I called back an hour or so later stating the tan one would be perfect. I received this the very next day. Absolutely wonderful customer service in my opinion.
I received a call a couple of weeks ago from Scott the manager, as I had ordered a black MP7 letting me know they were getting a shipment of 60 before Christmas. I asked if they would be getting some tan ones in too and he said he didn’t know. I was ordering some gas and other bits so he said he would split the order and send me all the other stuff the ship me the MP7’s when they were in. He also said if they got both colours in they’d give me a call to give me a choice.
Exceptional service all round. Will definitely recommend to anyone and order again.
December 13, 2021
Unprompted review
Great friendly service.
I saw a suppressor for my pistol online, its cost was £15 when I got to the shop its cost was £20 but after seeing it was still cheaper online they sold it too me for the lesser price. Will shop there again.
July 24, 2021
Unprompted review
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