Alfa Tiles UK Reviews 16

Our experience with Alfa Tiles took place in late 2024. As designers ourselves, we approached the project with fully developed plans. When we visited the showroom, these had already been reproduced by the team for discussion. As part of the deposit, we were told we would receive photorealistic renders similar to those displayed in their marketing; however, what we received were basic screenshots from a model, which did not meet those expectations.
Despite this, we chose to proceed. The build phase itself was efficient, contractors arrived on time each day, and progress was consistent. They communicated with us during the process, which we appreciated. However, we found that certain decisions required close oversight. For example, tiling below fixed furniture was clear not going to be installed, which would have compromised the wet room functionality if we had not identified and addressed at the time.
At completion, we were largely pleased with the overall appearance, the finished bathroom looks impressive. However, issues began to emerge soon after. A drawer was installed out of level, resulting in the handle scratching and becoming damaged. Although this was acknowledged during a follow-up visit, we did not receive any further response. A light switch installed as part of the project was also non-functional; this was initially attributed by Alfa Tiles to other works in the house, but on inspection it appeared to be due to loose wiring. To their credit, when a leak developed, they responded promptly and repaired it under the workmanship warranty.
We had monitored time spent on site and, based on the quoted hourly rate and shorter-than-anticipated project duration, expected the final labour cost to reflect this. During initial discussions, we were told that costs would adjust to reflect time taken. However, the final invoice included an additional “design fee” equivalent to the savings we had anticipated. This fee was attributed to a designer we had not interacted with, for a design we had originally supplied ourselves. While we queried this internally, we ultimately paid the balance in good faith.
Over the following year, a number of further issues arose. These included glass shelving installed with minimal tolerance, leading to cracking; door fixings loosening due to over-drilled holes; deterioration of epoxy grout at edges; and the unresolved drawer alignment issue. Of particular concern is the tiled sink, which we were advised to choose over a Corian alternative. The grout around the waste outlet has repeatedly failed and proven difficult to reseal, leading to ongoing water ingress and the likelihood that the sink will need to be replaced.
We compiled and shared a list of these concerns, recognising that some might reasonably be attributed to product performance, while others appeared to relate to workmanship. Our intention was to reach a fair resolution. However, we did not receive a response, and the outstanding issues remain unresolved despite the workmanship warranty still being in effect.
Overall, while we are somewhat pleased with the design outcome and acknowledge that Alfa Tiles undertook a bespoke project that not all providers would accept, our experience has been mixed. Based on the above, we would advise others to proceed with careful consideration and to ensure that all aspects of scope, pricing, and aftercare are clearly defined in advance.

EDIT - Response to the below.

We forwarded our original email on to Alfatiles following the response to our review. It was acknowledged and we were told they would then process it.
We heard nothing back, sent a follow up email to which we received no response and have little faith they will stand by their own warranty, which the response below acknowledges we are still within.
We never intend on using Alfatiles again and do not recommend them following this update.

Our bathroom was a complicated design that few bathroom fitters would have taken on, but Queres/Alfatiles seemed to welcome the challenge. They have the expertise and experience to advise on technical issues, recommend quality products and visualise the finished room. Dealing with British builders is often a harrowing affair, but it was very different with this company. They do everything, so you are not juggling with different contractors. You can rely upon them to prepare properly such as applying protective coverings to floors, to do quality work with attention to detail, and to consult properly at every stage of the project. All this meant that the unavoidable disturbance of having work done on your home was minimised and we maintained a friendly and relaxed relationship with them right to the end. A very big thanks to Peter and Lukas!

We had our bathroom installed by Piotr and his team, and the experience was outstanding from start to finish. They were extremely professional, always respectful of our home, and made sure everything was kept clean throughout the entire project. The workmanship was of an exceptionally high standard, and we couldn’t be happier with the finished result.

When a leak occurred after the installation, Peter responded immediately and went above and beyond by replacing and fixing everything free of charge. That level of care and commitment really gave us peace of mind.

It’s now been over a year since the installation, and the bathroom still looks as beautiful as the day it was completed. We would highly recommend Peter and his team to anyone looking for a reliable, professional crew with immaculate attention to detail.

The company are thoughtful, efficient and timely. They started and finished when they said they would and they were amazingly clean and careful with our house, considering that they were ripping 1 old bathroom out and putting a beautiful new modern bathroom in!

Replaced two bathrooms in the last decade. Great service with both.

Innovative and stylish designs, quality fittings used and great attention to detail.

Very happy with the results.

Truly this was an exceptional experience. There was nothing that Alfa could have done to make the whole process any better. This is literally as good as it gets. Nothing was too much trouble and the service we received from Lukas and Peter was absolutely first class. The assistance that Lukas provided with regard to the design of our new bathroom was invaluable and Peter was always available to deal with any queries or issues that we had. Adrian, who was here every day, arrived promptly and worked non stop whilst he was here. We now have a beautiful bathroom which is everything we could have wanted it to be. We would recommend Alfa unreservedly and will be using them again when we upgrade our en suite bathroom.

Lukas and Peter are truly exceptional. They take real pride in their work and this shines through in abundance with the quality of service and aftercare that they provide. Even after purchasing our goods, they have willingly continued to offer advice and answer any questions regarding anything that has cropped up. Nothing is too much trouble for this excellent team. We cannot fault the quality of goods they supply or their knowledge and expertise. We cannot recommend them highly enough. Top marks for everything!
Thank you!
Sarah

We recently had 2 new bathrooms fitted, one being an en-suite and the other a family bathroom. From the minute we walked into the showroom we received a warm welcome and was shown lots of amazing products. Peter and his family were amazing, they listened to what we were after and came up with amazing plans for both bathrooms. The work was spot on and i would 💯 recommend using Alfa Tiles. Sarah Pyatt

We used Alfa Tiles to source tiles for our en suite and family bathroom. The service they provided was excellent, they had lots of choice and supported us to choose the right tiles for the jobs by using computer graphics to show us what different tiles would look like. The tiles we chose were great, they are really high quality and look perfect. I cannot recommend Alfa Tiles highly enough, they are one of the best companies I’ve dealt with!

Top tier service, highly recommend. The selection of products is the best out of all that I researched!

Very attentive and helpful. I am happy with the finished product.

Luke was very warm and professional. Provided a first class service by walking me through my options.

Excellent services provided by Alfa Tiles, they were really helpful, not pushy and actually listened to what I was looking for. Really happy with those guys and will use them again!

Really really happy with the experience I’ve had with the team :) so helpful with understanding the designs and helping tailor what I needed. I’m not so creative so it’s great that the team has an eye for it!

Great range of products at fair prices and a very professional level of service. Will use again when needed. Highly recommended.

Great quality products and tiles.They delivered everything quickly and hassle-free. Lukas was super helpful with everything and was patient with the many changes that we wanted. We will definitely be using them again for any future bathrooms.