All4gardening Reviews 69

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Just received the pair of elegant cast iron crane statues, perfectly fit in the garden, I absolute love them, very good value for money too, very happy.

Rated 1 out of 5 stars

I bought this item for my wife as a Christmas present. I was very dissapointed with the state that it arrived in and even more dissapointed when I started putting it together as all the screws were r... See more

Company replied

Rated 5 out of 5 stars

Ordered some muck wellies which to start with were £17 cheaper than standard retail. I ordered them about 1 o'clock in the afternoon, and they had arrived the next by the time I got home from work. Co... See more

Rated 5 out of 5 stars

Had a phone call from company to confirm order; this followed by dispatch emails of confirmation. Was able to track purchase delivery details online-great! Was received within 24 hours of being dispat... See more

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4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

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Rated 5 out of 5 stars

Elegant crane statue

Just received the pair of elegant cast iron crane statues, perfectly fit in the garden, I absolute love them, very good value for money too, very happy.

January 9, 2014
Unprompted review
Rated 1 out of 5 stars

SOGGY CRAP

I bought this item for my wife as a Christmas present. I was very dissapointed with the state that it arrived in and even more dissapointed when I started putting it together as all the screws were rusted together and to top it all the legs had been bolted in the wrong position.
Paul Wilson

January 8, 2014
Unprompted review
All4gardening logo

Reply from All4gardening

Hello Paul,

Thank you for your review and sincere apologies for the issues with your order. From our records this is the first we have heard of any issues with your product. We do apologise that it arrived in this condition, however, had we been immediately notified of these issues we would have resolved quickly and correctly before Christmas for you as this is not how this product normally arrives. It is a very good seller for us and is normally of excellent quality and workmanship. If you do have any images of the faults with the item please send them to sales@all4gardening.co.uk and we will speak to the manufacturers to see what we can for you. Apologies again and please contact me directly if I can be of any further assistance. Again, this does not reflect our usual excellent product quality and we will look to resolve if possible based on any images even though the planter will now be assembled.

Kind Regards,

Paul Burton

Customer Service Manager

All4Gardening.co.uk

Rated 5 out of 5 stars

excellent

It was easy to order from them and delivery was really fast. Reasonable postage as well considering the weight of the boots.

December 12, 2013
Unprompted review
Rated 5 out of 5 stars

The fastest delivery and a top quality product supplied.

Ordered some muck wellies which to start with were £17 cheaper than standard retail. I ordered them about 1 o'clock in the afternoon, and they had arrived the next by the time I got home from work. Considering p&p was only £5, I thought this was a truly good effort on the behalf. Go you guys!

December 11, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic!

The service I received was excellent, the whole process was fast, efficient & easy. And the communication was first class, Customer Care at its best! Furthermore, the product I purchased was excellent and great value, therefore, I wouldn't hesitate to use all4gardening again or recommend them.

December 4, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Phone them up at 3:15pm and asked about delivery as I needed it quickly. I then ordered online and the order arrived at my door the next day! And it was a large statue - you can't get better service than that.

November 26, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I ordered a new pair of wellington boots for my dog walking. I needed a pair of wellingtons that would let me walk in the mud without sliding all over the place. I am very pleased with my purchase and with the shopping experience received.

November 14, 2013
Unprompted review
Rated 5 out of 5 stars

customer service second to none

having ordered a product that was delayed by the manufactorer i was instantaly called and offered a refund, having decided to wait for the new order i was kept informed all the way through and given free next day delivery. i cannot compliment this company enough. thank you

October 8, 2013
Unprompted review
Rated 2 out of 5 stars

Nice quality timber shame about the rusty bolts and very poorly cut joints

Bought troughs in kit form for my husband to save him the hassle of making from scratch, unfortunately didn't work out that way, he has had to recut all joints, rip saw 1 plank to fit replace all the sub standard screws and plane the tops for a smart finish. Next time I'll just buy him the timber.

September 9, 2013
Unprompted review
All4gardening logo

Reply from All4gardening

Hello Louise,

Thank you for your review. From our contact records we cannot see that you have contacted us regarding these issues. We sincerely apologise for the issues with the joints and bolts and would have looked for an immediate resolution for non rusty bolts and correctly cut joints for you had we been advised. We apologise you feel this way about your order but we would have immediately resolved it had we known about this quality issue as we do apologise that the goods arrived to you in this condition, it is not how they should have arrived. If I can help with anything else in the future please do not hesitate to contact me directly.

Kind Regards,

Paul Burton

Customer Service Manager

All4Gardening

Rated 3 out of 5 stars

Catchy Header!

Product looked very good, was the brand we required and was an OK price. When checking the delivery details found that the parasol shown in the picture was not included. Once I had re-checked the details I could see that this was not in fact included. Partly my mistake and partly the photo on the website, could do with a note saying "parasol not included". Shame really as I had to cancel the order but was refunded instantly, so thank you.

August 12, 2013
Unprompted review
All4gardening logo

Reply from All4gardening

Hello,

Thank you for your review. Apologies for the confusion regarding the parasol, this has been amended to avoid any future confusion and to make things clearer going forward. If we can help with anything further in the future please do not hesitate to contact me.

Kind Regards,

Paul Burton

Customer Service Manager

All4Gardening

Rated 5 out of 5 stars

Good value with quick delivery.

Bought a stag statue for a friend's birthday. I was a bit concerned that I'd left it too late as most companies were quoting 7-10 days and I needed it in under a week, but I needn't have worried as the goods arrived just a couple of days later.

August 9, 2013
Unprompted review
Rated 3 out of 5 stars

All ok in end

Phoned to check items in stock. They said they were, so I ordered goods and paid for them online. Items didn`t arrive. When I phoned up they said they they were out of stock and cant get anymore. Changed for other items.

July 24, 2013
Unprompted review
All4gardening logo

Reply from All4gardening

Hello,

Thank you for your review. Apologies for the issue with the originally ordered items as these were showing as in stock but on despatch were found to be damaged and were the final stock of this product for the season. As discussed your alternate items will be delivered asap and we thank you for your understanding and apologies for this inconvenience.

Kind Regards,

Paul Burton

Customer Service Manager

All4Gardening

Rated 5 out of 5 stars

Very helpful company

Would order again from All4gardening as the price for postage is very good and the staff are very helpful and give honest advice on all things that you wish to buy.

Very quick post

July 22, 2013
Unprompted review

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