Allsup, LLC Reviews 1,396

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and compassionate approach, making them feel valued and respected. Many people highlight the excellent service provided, noting that the company kept them informed, explained processes clearly, and ensured all necessary documents were submitted accurately and on time. Reviewers are particularly grateful for the dedication and support received, which often led to favorable outcomes in their cases. However, some people were dissatisfied with the customer service and communication. These customers reported issues such as a lack of meaningful live representative calls, slow response times, and representatives not returning calls. Some also mentioned concerns about their cases not being handled effectively, with claims of incorrect documents being submitted, lack of medical updates, and cases being passed to other attorneys without notification.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Some customers praise representatives for being... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be ambiguous. While some reviewers praise the company for being helpful,... See more

Response time

Users describe ambiguous interactions with response times. Some customers experienced long waits, such as not... See more

Claim

Reviewers mention ambiguous feedback about claim. Some customers experienced multiple denials and had to hire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They helped me on 2 va disability denials and got me approved. I was kept informed of all aspects and what to expect. Everybody that I spoke to answered all my questions. I even had one employee go a... See more

Rated 5 out of 5 stars

Thank you very much for explaining each and every detail concerning the process while applying for my application for social security disability. I was injured at work and while this is my first wo... See more

Company replied

Rated 5 out of 5 stars

I'm still in disbelief. I've used Allsup for my deceased ex-husband (they helped win his award), patients, and now me for the horrible side effects I've suffered and am suffering from chemotherapy. To... See more

Company replied

Rated 5 out of 5 stars

Brandon Kortgard did an amazing job on my case. He was extremely helpful throughout the entire process. He was very knowledgeable about the details of my case, doctor notes, dates, etc. He always resp... See more

Company replied


Company details

  1. Disability Insurance Company

About Allsup, LLC

Written by the company

Allsup is the nationwide, premier provider of Social Security Disability Insurance (SSDI) representation, veterans disability appeal, return to work, and healthcare benefits services supporting individuals, employers and disability organizations.

Trust Allsup to Tell Your Story™. Here’s Why.

  • 40 Years Experience
  • 400,000 Customers Awarded SSDI
  • 97% SSDI Success Rate*
  • 97% Customer Satisfaction*
  • 50% Higher Likelihood of Receiving Benefits*

*For those who complete the process with us.

Other Services

Written by the company

Besides being the premier provider of Social Security disability representation, Allsup provides a range of services, including: Allsup Veterans Disability Appeal Service where we help veterans who’ve been denied the benefits they deserve or who want to appeal a decision or rating; Health Insurance Assistance that can assist you and your family in making the right health care choices; Allsup Employment Services that can get you back to work after an illness or injury while still protecting your SSDI benefits while you work.
Check Out Our Reviews
Our reviews reflect our 40 years of helping people with disabilities get the Social Security benefits they deserve. We've helped over 400,000 customers nationwide. You could be next.
Compare and See Why Allsup is Your Expert SSDI Advocate
Applying for Social Security Disability Insurance (SSDI) on your own is not only time consuming and complicated, it can also be costly. You can improve your chances of a successful claim by 50% if you choose Allsup to represent you.

We offer a FREE evaluation of Your SSDI claim

You pay nothing unless we get you a successful benefits award

It takes just a few moments to find out if you are likely eligible for SSDI benefits with our easy quiz. If you qualify, a team of Allsup SSDI experts will guide you through the application or appeal process. Your Allsup team will let you know what to expect, advocate with the Social Security Administration on your behalf, and, if necessary, represent you at a hearing. You can Trust Allsup To Tell Your Story™.

Take the SSDI quiz and get started today


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

They did not help in anyway…

They did not help in anyway sent me to another buisness that hung up after starting the conversation. I called this place three different times and each time they said the would return my call that day,they never did."THEY COULDNT HEAR ME I COILD BARELY HEAR THEM ITS A SCAM".they told me I don't have a case but if I gathered up all information from the doctors and my ss amount I've paid in over the years they might be able to look into it further.you shouldn't tell people that you take the burden off of th em and tell your story when that is the farthest from the truth.

March 1, 2024
Unprompted review
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Reply from Allsup, LLC

Hello Ken, Thank you for sharing your experience with Allsup, we value your feedback. One of our experts has been in contact with you to discuss the information that is needed to help resolve the situation. Please reach out to us if you have any other questions. Thank you.

Rated 5 out of 5 stars

Help

Thanks for the help

February 28, 2024
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Reply from Allsup, LLC

You are very welcome! We are happy to have helped!

Rated 5 out of 5 stars

Allsup Experience…

I was very thankful to get Tiffany Adams as my Allsup representative. Tiffany was very kind, knowledgeable and professional. She answered all my questions and gave me great guidance on going forward with the Medicare decision-making process. I felt comfortable asking questions and will not hesitate to call again if need be. Thank you Tiffany & Allsup for a great experience!

February 23, 2024
Unprompted review
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Reply from Allsup, LLC

Thank you Dee for your kind words about our team members. We will make sure Tiffany sees your comments and we thank you for sharing your positive experience!

Rated 5 out of 5 stars

Allsup is excellent in every way

Allsup is excellent in every way. I could not have gone thru this process without them… especially Kimberly. I can’t thank you enough for being there to guide me every step of the way. All staff is very competent, available, compassionate and knowledgeable about the SSDI process! Thank you all for being so wonderful and outstanding!

February 22, 2024
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Reply from Allsup, LLC

Thank you Ann for trusting Allsup and for sharing your positive experience. Best wishes!

Rated 5 out of 5 stars

Highly recommend!

I cannot express how easy Allsup made my experience. Dealing with the VA makes my stomach cramp and I put off a badly needed rate increase for years because of that. A friend recommended Allsup and they handled everything beautifully. Highly recommend!

February 20, 2024
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Reply from Allsup, LLC

Michele, thank you for sharing your experience with our VA team. We love helping veterans receive the benefits they deserve. Don't forget about our referral program, where you can be rewarded for sending your family/friends to Allsup!

Rated 5 out of 5 stars

Every Rep was wonderful!

Every Rep was wonderful!
Never did I have a poor experience with any individual that I dealt with. Everyone was kind, responsive, professional and prompt to return calls if needed.
My personal rep, Dennis Teachout was always on top of things and never hesitated to be available and helpful. I'm happy to refer others who can use Allsup!

February 21, 2024
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Reply from Allsup, LLC

Thank you Allison for sharing your positive experience! Don't forget about our referral program where you can get rewarded for referring your friends and family to Allsup!

Rated 5 out of 5 stars

Correct Information

Always a pleasure to get the correct information and guidance from Allsup. Thank you!

February 21, 2024
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Reply from Allsup, LLC

You are very welcome, Brad! Best wishes to you!

Rated 5 out of 5 stars

Debbie Hensler, Representative

Our representative, Debbie Hensler, was absolutely wonderful. She was very patient and listened and heard what was being said. She gave informative answers to our questions. She was extremely mindful of the Confidentiality aspect; we sincerely appreciated that. She made this hard process easy.

February 16, 2024
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Reply from Allsup, LLC

Stephanie, thank you for sharing your positive experience with Debbie and the rest of our Allsup team. We are happy to have helped you through this difficult process.

Rated 5 out of 5 stars

5 star experience working with Saul as an Allsup representative

My experience with Saul as my representative has been amazing. She goes out of her way to help me with the disability process and truly cares. I highly recommend Allsup and who ever gets the pleasure to work with Saul will not be disappointed!

February 15, 2024
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Reply from Allsup, LLC

Thank you Rebecca for trusting Allsup. We wish you the best!

Rated 5 out of 5 stars

I so appreciate everyone that worked…

I so appreciate everyone that worked with me on my claim. Always helpful, caring and attentive. Highly recommend anyone who needs help to work with Allsup.

February 14, 2024
Unprompted review
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Reply from Allsup, LLC

Thank you for sharing your positive experience, Wendy!

Rated 5 out of 5 stars

Exceptional Customer Service! 5⭐️

The customer service was exceptional. I never had any problems getting through to someone and always received a call back when necessary.

February 13, 2024
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Reply from Allsup, LLC

Thank you for sharing your positive experience, Cindy!

Rated 5 out of 5 stars

Kudos to Nick in Customer Service

I spoke with Nick in Customer Service today. Nick answered my questions quickly and shared information with me which helped me to better understand my LTD claim. I love his energy and eagerness to want to help. You have an excellent person on your team!

February 9, 2024
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Reply from Allsup, LLC

Thank you for your kind words about our team members. We will make sure to share this with Nick and the rest of our team. Thank you Ronda!

Rated 5 out of 5 stars

You never gave up helping me get my…

You never gave up helping me get my SSID benefits. Thank you so very much.

February 8, 2024
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Reply from Allsup, LLC

We are happy to hear about your success with Allsup, Jo! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Working with Allsup and Cassie Weber

I am working with Cassandra Weber and she is helping me out with filing my paperwork for SSDI. I really hurt myself in January and at the moment I am in a rehab center cuz I'm having trouble moving my legs. So Xassie called me and told me to concentrate on myself to get better and she and her team will do whatever it takes to help me out. That really made my wife feel good that we have a team like Allsup to be on our side. As for me, I'm just thankful that Cassie made my wife feel a lot more at ease with our situation cuz I do not want my wife stressing out. She's my world, so again thank you very much Cassie, Jen and Regina for all of your help.
God bless!🙂

February 7, 2024
Unprompted review
Allsup, LLC logo

Reply from Allsup, LLC

Israel, we are wishing you well and hope you feel better soon! Thank you for your kind words about our team of experts at Allsup. Allsup will be here for you, thank you for trusting us!

Rated 1 out of 5 stars

They abandoned me!!

They abandoned me!!! In every way thinkable

January 19, 2024
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Reply from Allsup, LLC

Hello Cynthia, Thank you for sharing your experience with Allsup, we value your feedback. One of our experts has been in contact with you to discuss the information that is needed to help resolve the situation. Until your issue have been resolved, our experts will continue to communicate and update you on the situation. Thank you.

Rated 5 out of 5 stars

Great Service Kind Compassionate

Wow, what a wonderful,constructive,caring conversation experience this was . Debbie , made me feel like I've known her for years . Her professionalism,kindness,knowledge and interest in my situation , was more than I could have asked for.Thank You AllSup for your services.You are Truly the Best !!!

February 4, 2024
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Reply from Allsup, LLC

Thank you for sharing your positive experience with Debbie and the rest of the Allsup team!

Rated 5 out of 5 stars

(PLEASE NOTE MY EXPERIENCE COMMENT)

Would like to write an acknowledgement of appreciation on behalf of Allsup, LLC. Their representation and customer service skills was always professional, helpful and courteous whenever I spoke with them on behalf of my claim. They always expressed a very pleasant attitude towards helping the concern(s) of Veterans.

January 30, 2024
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Reply from Allsup, LLC

Thank you for your service and for trusting Allsup to help you get the benefits that you deserve!

Rated 5 out of 5 stars

Theresa and her team were great!

Theresa and her team were great! They made sure all the correct steps were taken, reviewed what was needed and assisted with the submission of my SSDI application. What was suppose to take anywhere from 6 to 8 months to process, took only a little over 3 months to do so. I can't thank them enough!

February 2, 2024
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Reply from Allsup, LLC

John, we are happy to hear about your positive experience and receiving your benefits. Thank you for sharing!

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