All Things Tennis Reviews 

1,582
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality sports gear, mentioning that shopping on the digital store is simple, highly efficient, and completely seamless. Buyers also highlight the remarkably fast and reliable delivery service, noting that their purchases often arrive promptly and in top condition. However, some people mentioned that they encountered delivery problems, such as parcels getting lost or failing to arrive on schedule. Reviewers occasionally noted frustrations regarding incorrect items received or difficulties with exchanges when issues arose with their purchases. A few consumers also felt disappointed when expected customer support or resolutions regarding damaged products fell short.

What people talk about most

Product

Reviewers highlight positive aspects of the product, noting the great selection of high-end tennis and padel... See more

Delivery service

People report positive experiences with delivery service, frequently praising the incredibly speedy and... See more

Order

Consumers find order experiences highly mixed, with some reviewers praising very fast next-day shipping,... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very... See more

Service

Users describe positive interactions with service, highlighting exceptional experiences, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Speedy delivery, great selection. Unfortunately i ordered the wrong size shoe, immediately emailed to change it but it was too late. Shows how quick they are but a bit annoying having to pay return co... See more

Rated 5 out of 5 stars

First Class. Ordered 2 x Prince tour rackets for an unbelievable price. Managed to change my order with no fuss at all. I received a call from Logan a day or so before delivery to discuss strings. Log... See more

Rated 5 out of 5 stars

Great selection, with relevant information, on the website. Bought a good quality padel racquet on a very good offer. Also just received my new HEAD padel shoes. Fab products, speedy delivery too.

Rated 5 out of 5 stars

There’s loads of online options when starting out and buying a Padel racquet.. it can be a bit much! Save yourself the clicks, go to ATT.. they were the cheapest amongst its competitors and also provi... See more


Company details

  1. Tennis Store

Written by the company

The UK's leading online tennis shop, we are proud to be an independent business run by tennis experts. Enjoy free next working day delivery and string upgrade offers! All enquiries contact: help@allthingstennis.co.uk number - 0330 133 1378 We have stores in Windsor and London if you'd like to visit us!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,582)

291 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive prices

Competitive prices, lots of availability and a variety of stock. Free next day delivery was a huge bonus!

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a Padel racket on the Tuesday…

Ordered a Padel racket on the Tuesday for a game on the Thursday (which I thought would be a bit tight timing wise) and it arrived on the Wednesday. Nicely packaged, best price around by a long-shot – and even received 10% off with my first order. Would definitely recommend.

September 23, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very concerning customer service.

My simple warranty return was ignored twice by email, so I had to call to get an answer. I was then told that the warranty claim would likely be refused before they had even inspected the racquet.

Weeks later, the claim was rejected. They said HEAD had made the decision, but provided no evidence that the racquet had actually been sent to them.

Do yourself a favour and spend a few extra pounds elsewhere for the peace of mind that, if something goes wrong, you will receive professional customer service.

Very disappointing. The other negative reviews here also show a pattern of dreadful service.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service 🎾

First Class. Ordered 2 x Prince tour rackets for an unbelievable price. Managed to change my order with no fuss at all. I received a call from Logan a day or so before delivery to discuss strings. Logan was really helpful with type and colour. He convinced me to go for bright orange Yonex Tour which against the Matt black Prince is about as perfect combination as you could imagine. I'm absolutely stoked with my purchase and the helpful, friendly service. So refreshing to purchase from a company that goes far beyond expectations. Thanks ATT

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Quick service as a repeat customer

Bought my second racket here. Speedy delivery, and customer service was quick to respond to an enquiry and resolve it fairly with a win-win outcome. Great support as always.

September 25, 2026
Unprompted review
Rated 3 out of 5 stars

No free returns!!

Great service and delivery and competitive prices. But big flaw compared to other companies is you have to pay for deliveries. So when returning and it's costing you £7-15 you lose a lot of money back on the return. Would seriously advise people to consider this and will make me think before ordering here again

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Delays and customer service

ATT has a great range and selection of product. However their success is their reason for this review as they take customer service for granted.
Gave my racket at their Westway store for a re-string, got told it would be done in a day or two at best.
Been 3 days and no confirmation of my racket stringing being done, called them up twice and vague responses - if they would've been clear about the timeline upfront, not a problem however what is unpardonable is the setting of a wrong expectation. Like I said, their success means their customer service has declined significantly.

September 11, 2026
Unprompted review
Rated 4 out of 5 stars

Speedy delivery

Speedy delivery, great selection. Unfortunately i ordered the wrong size shoe, immediately emailed to change it but it was too late. Shows how quick they are but a bit annoying having to pay return costs.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

No.1 Tennis 🎾

Online and in store the number 1 tennis shop 👌🏽🎾 great selection of products at reasonable if not better prices vs others. Customer service is phenomenal, delivery is quick. Highly recommend All Things Tennis 👊🏼

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Great Prices

Excellent customer service and a really positive experience overall.

The customer care team is very helpful, responsive, and professional, and I was especially impressed with the way they handled my issue. They genuinely care about their customers and make an effort to find a good solution.

Their prices are also very competitive, and the overall service is excellent. I’m very happy with my experience with All Things Tennis and would definitely recommend them.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

I wish I lived locally because the…

I wish I lived locally because the store itself looks fantastic and the range of tennis gear is impressive, however I am resigned to having to order online. My Wilson ProStaff arrived on time and packaged perfectly. I had a couple of questions about the product Beforehand which were answered swiftly by the team at ATT. I can’t fault this company, and I will definitely be ordering again soon. A very happy customer :-)

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

The pricing is very competitive, with a very extensive stock and amazingly fast delivery. Very highly recommended

September 8, 2026
Unprompted review

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