American Carship Reviews 315

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, attentiveness, and excellent communication, often highlighting specific individuals for their helpfulness and dedication. Many people found the service to be smooth, efficient, and reliable, with timely updates and careful handling of their vehicles. The customer service is consistently described as exceptional, with agents going the extra mile to ensure satisfaction. However, some customers were dissatisfied with the pricing, reporting instances where the initial quote significantly increased, sometimes even quadrupling, just before pickup. These individuals felt that the pricing practices were misleading, leading to unexpected costs and delays in delivery. A few other people also felt that the delivery service was unreliable, with missed pickup dates and a lack of confirmed shippers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Customers generally report positive experiences with the service, highlighting professional handling,... See more

Price

Customers consistently note varied experiences with pricing. While some reviewers found prices reasonable,... See more

Delivery service

Consumers find delivery services to be ambiguous. Many reviewers praise the professionalism and care of... See more

Customer service

Clients share positive opinions on customer service, praising the professionalism, responsiveness, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

315 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The service was really fast

The service was really fast, excellent support the guys when pick up and delivery the car really nice, pretty sure I’ll use again if I needed it. I move my car from Jax to Weston !! The dame day !! Awesome !

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Davin did great coordinating shipment…

Davin did great coordinating shipment of my car from out of state. While the original quoted price was way less than the actual price, he was very prompt with responding and coordinating between me and the company that shipped my vehicle

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

scam WARNING i called for a price was…

scam WARNING i called for a price was told 1035 for my car n bike i said ok ill let u know he kept texting me felt like a scam so i said no i ain’t paying no money upfront or signing a contract and next thing he says it’s 1295 and i can pay a small upfront fee when driver gets there can do it tomorrow so i said ok i will give u my sisters number to u ask her my sister told him she would let him know he kept texting me for the address and to confirm i said straight out no so i find a real shipper and he tells me he can’t ship my car coss this guy at american car ship is showing he has a sign contract with me so now i can’t get no other shipper and he won’t reply or pick up I WILL BE CALLING A LAWYER AND THE POLICE BY AFTERNOON IF HE DONT TAKE DOWN HIS FAKE CONTARCT THAG NO1 sign and no1 agreed to even him shipping my car n bike bad guy bad company stay away

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was traveling down from MA to Tx and…

I was traveling down from MA to Tx and my Car broke down in Kentucky. Made a couple of calls in the area and the pricing was ridiculously high. As such I had to spend 2 nights at a hotel before I got reached out by Jason Walker who helped me find a good deal. My car got inspected and picked up the same day and got delivered the next day in TX without any problems.
I am really grateful and appreciate it. Also want to appreciate the driver. They were all professional and polite.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Folks

Folks! DO NOT GET INVOLVED WITH THIS COMPANY. Very dishonest about actual amounts and cost. Further, they absolutely are NOT an actual shipping company, they are brokers that just set the appointment and get a cut of what's paid. Caught numerous employees in an outright lie. Protect yourselves, if a company says final cost is $700 to ship a vehicle, it's almost certainly a lie.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

One of the most convenient business…

One of the most convenient business interaction ever.
Mr. Jason Walker is such a good man to deal with.
I highly recommed everyone to work with a true professional like him.
Communication, documets etc. were all on point!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Recently used American car ship to…

Recently used American car ship to transport a vehicle from CA to NJ. Jason Walker was the agent who assisted with this. He was very helpful, knowledgeable, and communicative throughout the process. He answered any questions via text or call promptly and kept me updated on transportation status.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and Switch Operation

I was offered by American Carship to ship my vehicle from Indiana to Oregon for $700. I paid a $150 down payment and signed a contract to that arrangement, specifically stating that the total cost would be $700. They had agreed knowing I needed a quick turnaround S the holidays were coming up. After not hearing from them for a few days, I finally got ahold of them and they then told me it was going to be $1200, almost double what they agreed to. I immediately told them on the phone I wanted to cancel the contract as they could not fulfill as specified. They ended up keeping my deposit of $150. This has no ethics and pulls the bait and switch. Stay away from American Carship.

December 13, 2024
Unprompted review
Rated 3 out of 5 stars

Glad it’s ovet

They picked up four cars to be transported cross country to California. They also transported an even for me. All the transporting worked out great. The only thing I had a problem with was I was given a price for transportation and when I scheduled it was a lot more. I was told it is because the time of year and the way the drivers charge. This whole time I was under the impression that they had a fleet of trucks. I guess all I can say that they did there job transporting. Just be up front that’s all people want

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Paid the deposit

Paid the deposit. Called to confirm the date and time of pick up told me it would be December the 23rd. Will not take my call will not confirm pickup time or date. Will not respond to email. I fly out on the 24th, now scrambling to find another shipper. Which on short notice will double my shipping cost. Will never recommend this company to ship anything of mine again!

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

Unethical & fraudulent!

After agreeing on final price and deposit of $300 Jordan found a carrier and told me the transporter needed to be paid an additional $300 for fuel & tolls. Upon delivery the operator told me there’s never such a charge and he never asked for fuel or toll charges! his company will no longer be contracting with this broker. Beware American Carship is highly unethical and fraudulent!

November 15, 2024
Unprompted review
Rated 4 out of 5 stars

Overall a good review

Overall a good review. The only issue after committing to use the company was the additional price increase after the deal was done. I reluctantly agreed because of the situation I was in. Jacob the person I had help me with all of this along with the driver was great.
My overall assessment is. Good.
I would inform the client on increases BEFORE the actual day of service.

December 6, 2024
Unprompted review

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