Andrew Grant Reviews 133

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their proactive communication and dedication. Many people found the service to be excellent, noting efficiency, quick response times, and a smooth overall experience, with frequent updates keeping them informed throughout the process. However, some people were dissatisfied with the pricing strategy, mentioning instances where properties were offered at a price significantly lower than the seller's expectation or where additional fees were introduced after an offer was accepted. A few other people also felt that communication was poor or that some staff members were condescending and unhelpful.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the politeness,... See more

Price

Clients share ambiguous opinions on price. Some reviewers found the fees very reasonable and appreciated... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the staff's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved house last week after many months of problems caused by others in the chain Tonia Millard of Andrew Grant kept us update every time things changed, her friendly manner, support and professio... See more

Company replied

Rated 5 out of 5 stars

Andrew Grants team at Worcester provided us with the best professional friendly care selling our home & a separate building plot. Faultless in keeping us & solicitors in the loop & updated at all time... See more

Company replied

Rated 5 out of 5 stars

Andrew Grant has been very helpful and professional in all their dealings with us. We were very happy and impressed with Annabel who looked after us from May2025 till February 2026. She kept in touch... See more

Company replied

Rated 5 out of 5 stars

Fabulous staff who were incredibly helpful and efficient. They rented out our property so effectively, with adverts, tenant reference checks, inventory and contracts all drawn up very quickly. They we... See more

Company replied


Company details

  1. Real Estate Agents
  2. Country House
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Rental Agency

Written by the company

At Andrew Grant, we focus on clarity, communication and a genuinely personal service for everyone we work with. Whether you're moving home, exploring the market or simply looking for guidance, our team combines local expertise with revolutionary technology to make the process smoother and more transparent. With our exclusive apps and a dedicated support team, you stay informed and connected at every stage. Experience a more thoughtful, streamlined approach to estate agency.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY FROM ANDREW GRANT

Andrew Grant missold a house to us by giving us false information and telling endless lies to try and cover their backs. We have had 4 months of hell thanks to them and have now had no choice but to pull out from the purchase as the Conveyancing process which we were informed would take 6-8 weeks was now into its 5th month and was still no closer to being sorted. Terrible customer service aswell. Avoid at all costs

January 18, 2021
Unprompted review
Rated 1 out of 5 stars

Antiquated, unresponsive business

Tried repeatedly to view property in the Worcester area via email and phone without response. Eventually had a courtesy call to apologise which was good but despite all local estate agents working really hard to accommodate viewings at the end of the covid 19 crisis found Andrew Grant totally disorganised. By the time they finally contacted us to view a property we had viewed a house twice and put an offer in. If I was a client hearing this I’d be extremely disappointed!! Avoid unless you want an antiquated service that can’t keep pace with a fast moving Industry

June 4, 2020
Unprompted review
Rated 1 out of 5 stars

Very unprofessional outfit

Very unprofessional outfit, competing clients against each other to improve their commission. Extremely poor Communication, wrong information given. Poor customer experience, I lost my dream home because of them. Use someone else.

June 3, 2020
Unprompted review
Rated 5 out of 5 stars

The best estate agents in Kidderminster

Excellent in branch set up and service in Kidderminster. Friendly and knowledgeable staff who do their utmost to get things sorted. Special mention to the amazing Justin Heath for his Herculean efforts with regards to our property, by far the best estate agent in Kidderminster

January 14, 2019
Unprompted review
Rated 5 out of 5 stars

Put a huge effort in to sell our house…

Put a huge effort in to sell our house and gave good timely feedback (very different from our previous estate agent). Justin in Kidderminster Office clearly cares about both sellers and buyers and has an excellent manner with people. Far from the usual shiny suited wonders! Would recommend.

November 20, 2018
Unprompted review
Rated 1 out of 5 stars

Stay away

Unprofessional, expensive and bad experience with the deposit.
They have been unable to deal with the landlord to sort out the problems with the flat. Would not recommend them.

January 22, 2018
Unprompted review
Show reviews in all languages. (133 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look