Aosom CA Reviews 7,658

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the promptness and reliability of the delivery service, noting that products often arrive earlier than expected and are well-packaged. Many people are satisfied with the quality of the products, finding them to be exactly as described and often exceeding expectations for the price paid. The ordering process is generally described as easy and efficient, with good communication regarding shipment tracking. Reviewers also appreciate the competitive pricing and the availability of discount codes and free shipping. However, some customers also noted issues with product quality, such as missing parts, misaligned holes, or items being flimsy and not as sturdy as expected. There were also instances where products did not match the description or image online, and some experienced delays in delivery or received defective items.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and how well... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Quality

Reviewers mention positive feedback about quality, with many consumers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of ordering and the... See more

Price

Customers had positive experiences with price, often describing them as great, good, and very reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was extremely easy to follow your website. Locating things I might be interested in with great prices usually followed by a coupon ( wow ). Shipping was prompt and product safely delivered. I will co... See more

Rated 5 out of 5 stars

I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only... See more

Rated 5 out of 5 stars

Order processing and shipment tracking were all good. Installation instructions were confusing. A video would have been helpful. I like the idea of adding more sections as the plant grows.

Rated 5 out of 5 stars

First time using Aosom CA. The order was easy to submit. Once submited I received emails with the the status of the shipment along with tracking info. It was stated when the shipment was going to a... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 2 out of 5 stars

Disappointed with the height of the…

Disappointed with the height of the shelf’s, had to extend the height in order to have pictures fit, however it ended up looking pretty good but required a lot of extra work to make it fit to my liking. I actually only used the top and bottom pieces of the unit. Box was damaged on delivery. I hate dealing with returns so I made it work for my use.

June 4, 2026
Rated 1 out of 5 stars

Low Quality and Strong Smell Folding desk

We bought a folding desk on Jun 4 and the product comes in is shockingly bad. Strong paint smell and scratches on table surface, two table surfaces part don't even align!

The customer service is basically a robot that just throw in dozen of bucks and ask us to take it.

NEVER Aosom CA nor Temu for furniture!

折叠桌桌面有划痕,两个桌面也对不上,很浓的油漆味。没见过这样坑人的!!客服机器人也就是退你一半别闹了。真没见过这样做生意的,砸了国货的招牌。

June 4, 2026
Unprompted review
Rated 3 out of 5 stars

Outdoor Rug

Shipping, product both good. Just didn't work for my space. Return would cost me more than the rug was worth so after an offer of a discount I kept it - not certain what I'll do with it but at least I didn't pay for the shipping. Thank you for the discount but likely will not purchase anything directly from Aosom due to return charges.

June 4, 2026
Rated 4 out of 5 stars

Nice garden but but couple of issues

The raised bed looks nice but was tricky to assemble as the jnstructions weren't clear. Also, there are narrow holes in the bed that dirt will come out so we had to buy a garden bed liner for it. Otherwise it looks nice.

June 4, 2026
Rated 3 out of 5 stars

OK, except for the drawers.

OK quality, but...
This desk was to be used to hold files. Not one drawer is large enough for this. Furthermore, items can fall out at the back and you have to actually lift the desk off the floor to retrieve dropped items.
It has been put together, so I guess I cannot return it, but I am disappointed.

April 24, 2026
Rated 1 out of 5 stars

omnishambles

I updated my address, yet my package was still delivered to the wrong location. When I first contacted customer service to find out where the package had been delivered, I was told it would take 5–10 business days to investigate. After waiting, I received no follow-up or update.

I contacted customer service again and was once more told that an investigation would take 5–10 business days. Only after I challenged this response was I offered a replacement shipment.

During the chat, I confirmed my address three separate times. Despite this, I have now received an email asking me to confirm my address again. This entire process has been frustrating, time-consuming, and unnecessarily repetitive.

May 28, 2026

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