Apollo Scooters Reviews 1,313

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, design, and performance, highlighting its smooth ride, power, and stylish appearance. Many people appreciate the excellent customer service, describing it as responsive, helpful, and supportive, often going the extra mile to assist with inquiries and issues. However, some customers also noted occasional issues with product reliability, such as problems with tires and connectivity, leading to frustration and extended repair times. A few other people also felt that customer service was not always effective, mentioning slow responses or unresolved issues.

What people talk about most

Product

Users describe positive interactions with product. Many customers are impressed with the premium feel,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the premium feel, aesthetic, and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting prompt, professional, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers highlight the ease of setup, smooth... See more

Service

Customers had positive experiences with service, often praising the quick, helpful, and professional staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Apollo’s are great scooters! Definitely a head turner. But it also becomes a head scratcher how a Bluetooth disconnect during a firmware update turns out to be a controller replacement at the end. Aft... See more

Company replied

Rated 4 out of 5 stars

Got a Go Solid scooter, great acceleration that happily you can tune down. Power up hills is good. Range is fine The handle bars rotate a degree around the center of the tube, which is disappointin... See more

Rated 4 out of 5 stars

The sales experience is good so far, but please don't use Canpar. Just look at their google reviews. I've been worried sick about my scooter. They don't deliver on weekends, refuse to deliver at a... See more

Company replied

Rated 5 out of 5 stars

Absolutely loving my new Apollo Air Scooter! 🚀 The ride is super smooth, stylish, and way more powerful than I expected. Perfect for zipping around the city and it feels like flying on wheels!... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Apollo Scooters produces quality scooters that are designed, developed, and tested at our HQ in Montreal, Canada. From our innovative designs, industry-leading warranty, and tech/customer experience-focused approach, we're proud to be a leader in the micromobility space!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a great experience with apollo…

I had a great experience with apollo just purchase the apollo go and they help me with an email issue and for me to get the latest update on my delivery and as for the go it is amazing 👏 build quality is great and set up was simple

November 6, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s awesome to hear! 🙌 Glad our team could help get everything sorted and that you’re loving your new Apollo Go — enjoy the rides ahead! 🧡

Rated 5 out of 5 stars

What can I say man .

What can I say man .. thanks Apollo for helping me out with my v2 phantom throttle . The attention yall put on your customers is great . God bless you guys be safe 🙏🏻

October 24, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Really appreciate that! So glad the team could help get your Phantom sorted out. Thanks for the kind words — ride safe and enjoy the road ahead! 🧡

Rated 5 out of 5 stars

Apollo Phantom 2.0

Great scooter, good quality, eye catching, and best customer Service I have had in ages!

September 16, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Awesome! So glad you’re loving your Phantom 2.0 and had a great experience with the team — thanks for the kind words! 🔥

Rated 5 out of 5 stars

Another amazing encounter with Apollo…

Another amazing encounter with Apollo they got me the right parts and there going be here in 2 days insane shipping like always thank you Apollo

October 26, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s awesome to hear! Glad the parts are on the way and arriving fast — appreciate you sharing the love! 🧡

Rated 5 out of 5 stars

My Apollo Air Scooter: One Word… WOW!!!

Absolutely loving my new Apollo Air Scooter! 🚀 The ride is super smooth, stylish, and way more powerful than I expected. Perfect for zipping around the city and it feels like flying on wheels!

There was a tiny hiccup with the charger (it turned out to be faulty), but Apollo’s customer service was incredible and quick response, super friendly, and they sent a replacement right away. 🙌

Totally impressed from start to finish. If you’re thinking about getting one — do it! You’ll love every ride! 🛴💨

October 17, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Wow, this made our day! So glad you’re loving your Air — it really is the perfect city ride 🚀 Huge thanks for the kind words and shoutout to our support team. Enjoy every ride!

Rated 5 out of 5 stars

Quick response to my email

Quick response to my email, with lots of helpful advice.
Definitely recommend Apollo to everyone I know that rides a scooter.

October 23, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Thanks so much! Glad the team could help you quickly — really appreciate you spreading the word! 🙌

Rated 5 out of 5 stars

Apollo scooters. Best scooter brand out there!

Apollo scooters are always very helpful.Kind and quick with responses.I wouldn't recommend any other scooter brand to anyone as I know, Apollo will always look after their customers.The best of their ability

October 22, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That means a lot — thank you for the kind words and trust! We’re so glad to have you in the Apollo family ✨

Rated 5 out of 5 stars

Apollo City = best-in class e-scooter

I am riding my Apollo City on a daily basis, in Montreal, and after almost 600km, I confirm the quality of this best-in class e-scooter. Performance is exceptional, the product is well designed & engineered, I feel very safe riding on high quality materials, acceleration is amazing and riding is very smooth on every road with the suspension!!!!
RxR

October 22, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s amazing to hear! Love that your City’s been treating you so well — 600 km of smooth rides is no small feat. Thanks for sharing your experience and for repping Apollo in Montreal! 🧡

Rated 5 out of 5 stars

Rides Like a Jet Ski

Perfection. I've ridden the GO now for 150+ miles (240+ km) and can attest to this thing being an absolutely gnarly shredding machine. The speed and range estimates were 100% spot on in my experience (and I have a high bar for performance). The power and efficiency of this thing are wild. It accelerates like a jet ski, has powerful regen braking, and costs almost nothing to charge. I've only had one minor issue with it (which was my fault if anything) and their customer service helped me out immediately. The GO is a perfect balance of performance and portability.

October 22, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Wow, love this review! Sounds like you and your GO are having an epic time — that “jet ski” comparison is spot on 😄 Thanks for sharing and for riding with us!

Rated 5 out of 5 stars

Apollo scooters this one that best…

Apollo scooters this one that best companies out there I mean they are the best to get back to you ASAP. Their scooters are just in my opinion way better than every other company by 10. Customer service warranty everything they have is 10 out of 10. People need to realize this and quit buying junk scooters and just pay a little bit more or just save and take your time shopping because Apollo is way better than anybody else. By 10 on a scale of one to 10.

October 21, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Wow, thanks for the amazing praise! We’re so glad you’ve had such a great experience with both our scooters and support team. Your enthusiasm means a lot — appreciate you being part of the Apollo family! 🧡

Rated 5 out of 5 stars

First rate service

First rate service for a fledgling company with a bright future! It's nice to see, during a period of intense growth, that Apollo is able to keep such personal account of the singular customer and make them feel valid. You won't get better service anywhere.

October 20, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Thank you for the thoughtful words! We’re truly grateful for your support and so glad our team made you feel valued. Feedback like this keeps us motivated to keep growing the right way 🙌

Rated 5 out of 5 stars

The apollo support team has a Fast…

The apollo support team has a Fast response and great communication regarding on scooter problems and troubleshooting

October 18, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Thanks for the shout-out! Glad to hear our support team was quick and helpful — they’ll love hearing this. Appreciate you taking the time to share ✨

Rated 5 out of 5 stars

A great experience for any customer

Well, just viewing their website it gives a really good feel about how much hard work and dedication they have with their scooters. When emailing with one of the staff they were well mannered and quick to respond. I have absolutely no issues with them or the website at all. Their newsletter is a pleasure reading whenever I see it in my email inbox.

October 18, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s so nice to hear! We really appreciate your kind words and support — the team puts a lot of care into every detail, from our scooters to our emails. Thanks for being part of the Apollo community! 🧡

Rated 4 out of 5 stars

4 starts but its not perfect (was 5)

So far its been only 3 weeks but it has been so much fun. If you constantly throttle it to the max say goodbye to the battery but if your chillin at 30kmh its going to be a long ride . The power was surprising and 50kmh its friggen fast . I thought I needed faster but its plenty for now. Brakes kind of suck but if your careful you shouldn't hit any cars if they jump out. One last thing is the brakes and the throttle are far apart so if you have little hands good luck lol. .....then the rubber mat started peeling

October 17, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Appreciate the honest review! Sounds like you’re really getting the hang of it — and yes, full throttle definitely drains that battery quicker. Thanks for the feedback on the brakes and setup, we’ll keep it in mind! Ride safe and have fun out there :)

Rated 5 out of 5 stars

Friendly and professional!

The staff at Apollo is always quick to respond and answer my questions.

October 15, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s wonderful to hear! We’ll make sure the team sees your kind words. Really appreciate it. 🧡

Rated 5 out of 5 stars

Greet and very nice experience with…

Greet and very nice experience with Apollo customer service

October 16, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s great to hear! Thanks for sharing your experience — our team will really appreciate it :)

Rated 2 out of 5 stars

Poor build quality and deceptive business practices

I bought the Phantom v4, about a year ago. It came with a broken throttle connector. I was so eager to ride, I didn't even care. Well, the throttle broke during normal use. Fast-forward to why I am writing this review. I ordered a new throttle, because the Apollo website says they finally have it in stock. This appears to be a lie. I ordered over the weekend, got a tracking number on Monday. It is now Wednesday, and the tracking still says Apollo only printed a label and the post-office has not received the package. I understand this is common business practice, however I paid extra for expedited processing. How is Apollo going to take my money, for an additional service they upsold me on, while knowing they cannot expedite the shipping of something that they are not in possession of?

October 15, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Hey there, we looked into your order — it looks like the carrier actually received your package on Wednesday. As for the Ship+ you purchased with your throttle, that isn’t an expedited shipping service but rather optional shipping insurance that helps protect your product during transit. At the moment, we don’t offer expedited shipping, but we’ll make sure this is clearer on our website moving forward. Appreciate your patience and understanding!

Rated 5 out of 5 stars

Had an inquiry resolved very fast by…

Had an inquiry resolved very fast by their support team member (Amine). Replacement part arranged same day and shipped out super fast. Recommended!

October 11, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

That’s awesome to hear! We’ll make sure Amine sees your shoutout — glad the team could get you sorted so quickly! ⚡

Rated 5 out of 5 stars

First off the scooter(GO)is great…

First off the scooter(GO)is great quality.She is not the fastest or prettiest but it has been a tough and durable ride.later i had trouble with shipping when i ordered mirrors.
after a while The apollo team went through hoops to please me.
I am not an easy customer to please but i am fair.
I am 60 yrs old so i can tell you this is a very unique and positive experience.
they made me happy and soon i will be buying an upgrade and the city or pro might be in my future.

October 10, 2025
Unprompted review
Apollo Scooters logo

Reply from Apollo Scooters

Really appreciate you sharing this! It means a lot to hear that our team was able to turn things around and make your experience a positive one. We’re glad you’re enjoying your GO — and can’t wait to see which upgrade you choose next! 🔥

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