architectwatches.co.uk Reviews 380

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, particularly the watches, which are often described as elegant and well-made. Many people also highlight the excellent service, noting the quick and efficient delivery, even for personalized items like engraved watches. The ordering process is frequently mentioned as easy and hassle-free, contributing to a very positive overall experience for consumers. However, some customers experienced issues with their orders, such as watches not working upon arrival or unexpected customs fees not clearly indicated during checkout. A few people also reported never receiving their watch, leading to requests for refunds.

What people talk about most

Product

Customers had positive experiences with product. Reviewers are consistently delighted with the quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as well-made and beautiful. Many... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the rapid delivery times,... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the excellent service,... See more

Order

Reviewers mention positive feedback about their orders. Customers found the ordering process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more

Rated 5 out of 5 stars

Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

380 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Stunning Engraved Watch – My Husband Loved It!

I purchased the “Swiss Made Men’s Architect Endeavour – Modern Font Engraving” watch for my husband to mark our anniversary and I couldn’t be more delighted.
From the moment it arrived, everything about the experience felt premium. The engraving was exactly as I requested—crisp, clean modern font, perfectly centred and beautifully finished. My husband was genuinely stunned when he opened it; this wasn’t just a watch, but a personal keepsake.
The watch itself more than lives up to expectations: the Swiss-made movement gives that reassuring quality feel, the case and strap look and feel robust yet elegant, and the overall design manages to be minimalist while still making a statement.
Customer service and delivery were also impressive. The packaging was thoughtful, the shipping swift, and the communication clear. It’s rare to find a gift-purchase that ticked every box so easily.
If you’re looking for a meaningful gift (especially with personalized engraving) that balances style, quality and thoughtfulness — I wholeheartedly recommend Architect Watches. I will absolutely shop with them again.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my watch

Absolutely love my watch, the colour, size, everything. I have had many watches but this is the best one by far.

November 13, 2025
Unprompted review
Rated 2 out of 5 stars

It seemed to work to begin with

It seemed to work to begin with, but slowed by 15 minutes over 5 days. I tried resetting it and the same happened, then it completely stopped.

Contacting the company is just an online form that doesn’t get looked at outside of a normal working week.

They gave me a refund, which was helpful, but I needed a working watch!

October 17, 2025
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Holly,

Thank you for your feedback and I’m really sorry for the trouble you experienced with your watch. A watch slowing down like that is extremely rare (around 1 in every 600 watches), but we completely understand how frustrating it must have been.

We did reply to your message within 2 working days and offered a replacement straight away, and I’m glad we could process a refund for you quickly as well. That said, I’m truly sorry this wasn’t the smooth experience it should have been.

If you ever decide to give us another try, we’ll make sure everything is perfect for you.

Rated 2 out of 5 stars

Still cant workout if this is a massive…

Still cant workout if this is a massive scam or not put up watch for a £1 and said it was a try of softwafe after paid a £1 said will be refunded i no its only a £1 which can take up to 10 days. but not sure if i would risk spending any money on anything off here just yet. Thanks for your reply but nothing was refunded that i saw. Allgood its only a pound just thought it was a bit wierd. Other people have had great experiences by looks of it so no dramas

October 23, 2025
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Luke,

Thank you for taking the time to share your feedback — and I’m really sorry for the confusion you experienced.

This issue was caused by a brief listing error which incorrectly displayed a £1 item. It wasn’t intentional, and we fixed it as soon as we became aware of it. I completely understand how this could look worrying, and I apologise for the inconvenience it caused.

As promised, your £1 was refunded in full within 3 working days.

If you have any concerns at all or need help with anything, we’re always here and happy to assist.

Thanks again for your patience and for giving us the chance to make this right.

Rated 5 out of 5 stars

Arrived promptly and was very well…

Arrived promptly and was very well packaged. I'm very pleased with the watch, it's looks exactly as advertised. I've only worn it a few times so far so only time will tell (pun intended,) if it will be durable.

October 20, 2025
Rated 5 out of 5 stars

Great company and great Watch

Great service and very swift delivery. Watch beautifully wrapped in a lovely box. Absolutely delighted with the watch - bought a man's type watch for myself as love a large type face. As a present to myself I didn't have it inscribed. Would make a super gift to someone special.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The watch is of good quality, stylish and the personalised engraving makes it very special. This is the 3rd watch I have purchased for special occasions and the recipients seem very pleased. Speedy and safe delivery.

September 26, 2025
Rated 5 out of 5 stars

Amazing

Amazing. Bought a couple watches now with personalised hand writing, come out incredible each time, highly recommend. Quick and fast delivery

September 26, 2025
Rated 5 out of 5 stars

Unbelievable product for the price

Unbelievable product for the price! Brought this for my husband to be for the morning of our wedding, and with the engraving it had him in tears, we spent a fortune for the wedding, so to find a present that didn’t break the bank was amazing! Thank you

August 28, 2025

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