Arctic Improvements Reviews 

586
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient installation process and note that the staff members are exceptionally polite, helpful, and respectful of homes. People also note the outstanding quality of the windows and doors, mentioning that everything is completed to a very high standard. Though some customers experienced minor snags, such as slight pattern mismatches or occasional issues with glass components, reviewers pointed out that the team handled these situations promptly. Overall, consumers remain extremely satisfied with the reliable service and would readily recommend the business to friends and family.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and courteous throughout the entire process.... See more

Service

Customers expressed great satisfaction with the service, highlighting professional communication from the... See more

Product

Reviewers highlight positive aspects of product, expressing strong satisfaction with the high quality and... See more

Quality

Reviewers mention positive feedback about quality, expressing great delight and satisfaction with their new... See more

Customer service

Users describe positive interactions with customer service, noting that communication has been excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Artur and his colleague did a terrific job of installing new bay windows in an upstairs bedroom. A very difficult job made harder by the way previous windows had been poorly installed. He work... See more

Company replied

Rated 5 out of 5 stars

Due to an accident there was only I installer working on my 3 windows. He worked so hard all day and did a terrific job - and he must have been exhausted but no corners were cut and the final job wa... See more

Rated 5 out of 5 stars

From first contact with Bill from sales attending my address, surveyor and office staff keeping me informed every step. The fitter Del was fantastic, nothing was a problem, his skill and knowledge o... See more

Company replied

Rated 5 out of 5 stars

Each employee came exactly when expected and carried out their remit efficiently and pleasantly. Del the fitter worked on his own and made an excellent job of the window. I am delighted with the end r... See more

Company replied


Company details

  1. Double Glazing Installer
  2. also in
  3. Home Improvement Store
  4. Solar Energy Company

Written by the company

We are a top class home improvements company specialising in double glazing, doors, garden rooms, conservatories, solar panels and battery storage. Arctic improvements will look after you throughout the whole install so you do not need to worry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

586 reviews

5-star
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1-star

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4.9

All reviews

(586)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fabulous windows

Fabulous windows, very pleased with them. Installation carried out by polite, hardworking, young man who cleared up afterwards. Another part of the order was to clad the dormers. This took a little bit longer to be completed but was done well in the end.

September 28, 2026
Rated 5 out of 5 stars

Great experience with Arctic

Very happy with all aspects from the sales team to the installers. Top company providing a top of the range product. We had a small issue with the priority door hanging slightly after installation but Arctic sent someone out free of charge promptly to resolve the issue. Highly recommend.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had our conservatory roof replaced…

We had our conservatory roof replaced by Arctic Improvements. The team were very hard working and efficient . They cleaned up after themselves all the way through and they left the conservatory and surrounding area spotless when they were finished. I would certainly recommend them to family and friends. Many thanks for a very good job.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

From the first phone call to the…

From the first phone call to the installation was perfect. We were informed of every step and the team that installed the windows were excellent, they were very tidy and really helpful and when they were finished you would not even know that they had been there. so thank you and I will definitely be recommending you to friends and family. thank.

September 11, 2026
Rated 5 out of 5 stars

Excellent standard of work despite being 1 man down

Due to an accident there was only I installer working on my 3 windows. He worked so hard all day and did a terrific job - and he must have been exhausted but no corners were cut and the final job was excellent.

Will definitely be using Artic Improvements to replace future window

September 28, 2026
Rated 5 out of 5 stars

A good experience

A very friendly, professional service from start to finish. Excellent quality and fitting at a good price. A special mention to the fitters, Jamie and Calvin, who were top drawer, very thorough, accommodating and tidy.
I would highly recommend the company.

September 28, 2026
Rated 5 out of 5 stars

Recently had new windows and a front…

Recently had new windows and a front door and we are so pleased with them! Outstanding finish and makes such a difference to our home. The guys Andy & Lewis were so nice and very professional (sorry if your names are wrong lol). Not a bit of mess just your usual dust etc but couldn’t fault these guys! Thanks very much again!

September 28, 2026
Rated 5 out of 5 stars

Artic Improvements have completed a…

Artic Improvements have completed a 5kWh system with a 10kWh storage battery and a 7kWh charging pod at very high standard from start to finish! The collaboration with all engineers onsite been great, I will highly recommend this company to anyone looking to install a professional system solar that really produce energy for you house.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Forget the big brands - give arctic a chance

I got Arctic to come and have a look at my windows after having some of the big brands give me quotes too. After getting Arctic’s quote, which was considerably less than the bigger brands, I was so impressed that I ordered the windows there and then.

I’m happy to say that the process from quote, to measurement, to installation was done with the upmost professionalism and care. The team kept me up to date with the manufacturing and planned the installation really well.

Genuinely couldn’t recommend them more, and have been passing their details to anyone I know who needs windows or conservatory work done!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Windows and door

We are pleased with the new windows and door. Everyone from the company have been professional, courteous and efficient throughout.
The installation was straight forward with minimal disruption and very tidy workers .
Communication has been excellent and any queries dealt with quickly.

September 10, 2026
Rated 5 out of 5 stars

Eager to Please

I originally left a 3-star review due to an issue with a form on the website, which meant I didn't get an instant quote. While that was frustrating at the time, a lovely guy (David) came out on Friday and, after much discussion, solar panels are not the answer for me.

Arctic Improvements called on Saturday, really concerned about the 3-star review as they pride themselves on excellent customer service.

When the glitch on the website was explained and after David's visit, I have no hesitation in upgrading the experience to 5 stars.

I am sorry that he came all the way from Glasgow to Edinburgh for no reason. Online forms and algorithms have their limitations.

September 17, 2026
Unprompted review
Arctic Improvements logo

Reply from Arctic Improvements

Hi Judith,

After completing the form, the customer will receive a guide price. We will then contact you to find out whether you would like to arrange a technical survey.

The technical survey allows us to provide the customer with an accurate quotation, as the initial guide price is based on average window sizes & standard solar systems and does not take into account internal house finishes or any specific installation requirements.

Kind regards,

James

Rated 5 out of 5 stars

Solar batteries and electric combi boiler

I had extra batteries for my solar and an electric combi boiler installed. All trades were great, communicated with other trades, completed installations, tidied up, and went out of their way to be helpful. The management went above and beyond.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and work by Arctic

From the first phone call, visit from salesman, then surveyor to fitters, this was a great experience. I am so pleased with the quality of the windows and doors and the work completed.
I would definitely recommend Arctic , and have already given their name and number to a couple of friends!
Thank you !

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Solar panels installed

After conducting some research into solar panels we chose to go with Artic Improvements to install our solar panels system. David from Artic Improvements was very knowledgeable and was able to talk us through the design of our solar panels system. We were also very impressed with the installation team from Artic Improvements, they installed our panels and batteries within a day.
We are recommending this company to our family and friends.

August 28, 2026
Unprompted review

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