Askadoctor Reviews 4,319

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional yet compassionate approach. Many people highlight the exceptional customer service, noting that interactions are pleasant and efficient. The service provided is often described as excellent, with consumers appreciating the quick response times and the smooth user experience. Reviewers are particularly impressed with how easily they can connect with a resource and receive timely, clear advice.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being friendly, thorough,... See more

Customer service

Clients share positive opinions on customer service. Many customers felt heard and understood, with their... See more

Service

People report positive experiences with the service. Customers found it very convenient and a huge help,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick response... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, with the app... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge help at a difficult time. This process was quick thorough and very informative. The initial evaluation over the chat was very efficient, friendly while remaining focused on my experience. The... See more

Rated 5 out of 5 stars

Thank you! I was connected with Dr Diana and she was able to advise me on a minor health issue through her thorough inquiries, saving me an unecessary visit with my GP. With her knowledge, clear expla... See more

Rated 5 out of 5 stars

As I said in the recording, I found myself in a situation late on a Monday and no one else was open. I did a search and found this. The Dr. took my concerns seriously, had an answer and was reassuri... See more

Rated 5 out of 5 stars

Dr. Li went over the information I had provided and confirmed the information. Based on my symptoms she had recommendations to help me deal with my elevated blood sugars pending my receiving the me... See more


Company details

  1. Information Service
  2. General Practitioner
  3. Internist
  4. Mental Health Service

Written by the company

Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wish someone would here would…

Wish someone would here would understand just because they don’t have to fight for their meds because they don’t feel the same way. Do you think I want to take any medicine so I can live. A neurologist told me after my last episode that I have to be on these meds for the rest of my life. I would rather not take any medication at all.

May 11, 2026
Rated 5 out of 5 stars

I am impressed!

I am impressed with the level of professionalism and communication. I also am happy that this can be offered at such an affordable price.

May 11, 2026
Rated 5 out of 5 stars

1 Reading who

1 Reading who, why and the true emergency.

2 Her reassuring advise reminded the prevention needed to slow the worsening of the problem.

3 She helped by listing the precautions needed to proceed to the ER urgently treatment before morning.

4 Reassurance that ended, to wish me well and to take care.

5. The attack was immediate and frightening, which caused uncertainty of the urgency.

6. As quickly as the burning pain in my bladder and lower back began... within each passing minute, began to lessen.
With Prayer, added water to the system and rest continued. By 2:00 the burning pain had subsided, and was able to sleep

7. I have Not continued to resume the Sucralfate, as I helped to realize this was the 1st time this urgency had never occurred, I believed that may have been the problem.

8 The DRs ❓ made me realize the possibly of a reaction of the medication.

9 Will continue to utilize Urgent Care for future emergent problems.

10. Thank you for being available. Blessings to All

May 11, 2026
Rated 1 out of 5 stars

Total rip off

Total rip off, they keep charging your account every month, you cant cancel this BS membership. Total RIP off, Im calling the BBB to report this rip off company. They should go to jail, this is total fraud,

May 8, 2026
Unprompted review
Askadoctor logo

Reply from Askadoctor

Hello Matthew,

We're truly sorry to hear about this. We’ve requested more info through Trustpilot. Please reply there so we can investigate further.

Best, Hazel,
JustAnswer Customer Care
HazelJC@Justanswer.com 1-800-805-5962

Rated 5 out of 5 stars

Got a call and diagnosis within minutes

Got a call from a doctor right away. He had us send pictures of the issue in the chat and he knew what it was immediately. I'm on my way to get what he told us to get and we feel so much better knowing we can treat my daughter's horrible rash asap

May 10, 2026

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