Aunt Betty Reviews 24,596

They will lie and frustrate you out of your refund.
ABY27691607
With this response that’s exactly why I put the review. Been on the phone with them for hundreds of minutes for no issue??

i had booked my flights to hk with accompanying insurance to cover flight schedule change and cancellation via aunty betty, eventually flight got delayed, missed my connecting flight, aunty betty operator over the phone assured me i would get covered but 9 months since the incident and numerous email without reply, i will NOT RECOMMEND THIS COMPANY to book anything, total hopeless

It's easy to access and a range of options. No hidden fee.

Waiting for over an hour wasn’t the issue. The real problem was that I had to call them three times and they still hadn’t sorted it out. What’s more, they’d already taken money to fix it. I’ve never come across such a ridiculous company or such poor quality.

Do they really have a customer service team???? I have tried to contact customer on several occasions but couldn't get connected to any team member and these are after more than 15+ minutes of holding to get connected to customer care.

Easy booking system - straight forward with the cost and price are on par with other websites. Giving 4 star as I am yet to use the "support system"

So far have only booked the flights, which was easy to do. Yet to go through the full journey experience.

Was easy booking

I had a very frustrating experience with Aunt Betty regarding a refund for a cancelled flight.

It has now been over 4 weeks since I submitted my refund request, and I’ve received little to no meaningful communication. I was told to wait for an EMD from Qatar Airways, but after contacting the airline directly, they confirmed that the ticket has already been refunded.

Despite this, Aunt Betty continues to provide vague and inconsistent information, with no clear timeline on when I will actually receive my money. Even worse, my recent attempts to follow up have been completely ignored.

The lack of transparency, poor communication, and failure to respond to customers is extremely disappointing. I would not recommend using this agency, especially if you need support with refunds.

Extremely poor and unprofessional service from Aunt Betty.

I have been trying repeatedly to contact them to change my flight, but they have completely ignored all calls and emails. There has been absolutely no response from their side.

This is unacceptable for a travel agency, especially when the request is time-sensitive. The airline clearly stated that only the travel agent can make changes, yet Aunt Betty has failed to take any responsibility or provide even basic customer support.

Because of their negligence and lack of communication, I am now stuck and extremely stressed about my travel plans.

I strongly warn others to think twice before booking through this agency. If something goes wrong, do not expect any support or assistance.

This is probably my third time using it, and I am always grateful for the prompt handling of tasks.

The wait times on their help line and lack of progress on claiming a refund for cancelled Qatar airlines flights from early March is really disappointing, be really careful with these folks, a really poor reflection on the Flight Centre brand - As requested the booking ref is ABY35858671 Thank you

I had a terrible experience with Aunt Betty. Immediately after booking, I realized my first and last names were swapped. I called within an hour of booking and waited 2 hours on hold. I was told the name would be corrected for a $75 fee and they would contact me.

I heard nothing for 5 days. With only 3 days left before my flight, I called again and waited another 2.5 hours. Only then did they tell me they couldn't change the name and forced me to cancel the flight, which cost me $600. To top it off, they said the refund would take over 12 weeks. Their staff gives false information and their hold times are a nightmare. Save yourself the stress and the money—book directly with the airline or a more reputable agent.

I want to change my booking I try to contact them since 4 days they are not receiving they just hold my call I wait more than 3 hrs because it’s urgent for me.please never buy any ticket from them. I try to contact airline they said I book through third party I must contact them.
Very very worst service

I had an extremely frustrating experience with Aunt Betty and would strongly advise others to think twice before booking through them.

I purchased international tickets for my parents, everything appeared confirmed, and there was no indication of any issue prior to travel.

However, when my parents arrived at Airport for check-in, they were shockingly told that there was no such flight. No prior notification, no email, no update—nothing. Imagine elderly passengers arriving at the airport, only to find out their flight essentially doesn’t exist.

This is completely unacceptable. Any cancellation or schedule change should be clearly communicated well in advance. Leaving customers stranded at the airport without notice shows a serious lack of responsibility and professionalism.

Because of this failure, I didn’t just lose the flight—I also lost money on accommodation bookings and other travel arrangements that were planned around their arrival. This has caused significant financial loss on top of the stress and disruption.

To make matters worse, getting support and clear answers has been extremely difficult. Instead of resolving the issue quickly, I’ve been left chasing them while urgently trying to arrange alternative travel.

Overall:

Zero communication
No accountability
Extremely poor customer service
Caused major financial loss and stress

Easy, efficient, supportive

I have been trying to contact your support team regarding my booking but have not received any response to my emails, nor have I been able to reach anyone via chat or phone.
I am scheduled to fly from Paris to Dubai; however, my flight timings were changed and confirmed without my approval. Unfortunately, the new timings do not suit me. As a result, I have been attempting to get in touch to request a cancellation.
It is extremely frustrating that there appears to be no reliable way to contact your support team, despite multiple channels being provided.
I would appreciate your urgent assistance in resolving this matter and processing my cancellation request.

I was nervous about booking with a company I hadn’t heard of it it was seemless! The booking showed up with the carrier almost instantly and I was able to cross check this with the airline booking reference.

I booked and paid for an international flight through Aunt Betty on 12 March 2026. The website showed the flights as available, and I was able to complete the payment without any issue.

However, from 12 March to 19 March, I received no ticket, no confirmation, and no communication from the company. During this time, I reasonably believed my booking was being processed.

On 19 March, I had to proactively contact them. It took nearly 3 hours on the phone to reach customer service, and over 2.5 hours waiting on live chat. Their chat system disconnects you automatically if you don’t respond within 3 minutes, without notifying you when an agent joins, meaning you have to constantly monitor the chat window with no indication of progress.

Only after I finally got through did they inform me that the booking was “unconfirmed”. If I had not followed up myself, I would not have been told, and could have discovered this much later, potentially at the airport.

They then issued a refund, but provided no alternative solutions or assistance.

Because of this, I lost the opportunity to purchase the same flights at a significantly lower price. When I searched again, prices had increased substantially, resulting in financial loss.

This experience was extremely frustrating and stressful. The system displayed flights as available when they were not, and the lack of timely communication made the situation worse.

I have also reported this issue to the New Zealand Commerce Commission, as I believe this may constitute misleading conduct.

I would not recommend using this service.