The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more
Company replied
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more
Company replied
Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more
Company replied
Company details
Written by the company
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contact info
Gold Coast, Australia
- contactus@autoguru.com.au
- autoguru.com.au
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was watching the mechanic at work and…
I was watching the mechanic at work and the speed and process he carried out the service was super impressive.
March 15, 2025
Unprompted review
Always a good experience
Always so happy finding people through this app and the experience.
Have only had good mechanics and also love the payment options, booking is easy and transparency is great!
March 19, 2025
Unprompted review
Reply from AutoGuru
Thanks for sharing your experience! We're glad AutoGuru helped you compare options and make a booking!
Experience as seamless as spreading cream cheese on a bagel
Title says it all. Easy and quick process. No hassle. Highly recommend!
March 14, 2025
Unprompted review
Robley helpers was very happy with…
Robley helpers was very happy with being able to find a mechanic for a reasonable price. It’s a pitty none in our area but happy to travel for good service.
So Robley helpers shall we need anything again soon we will definitely be back.
February 17, 2025
Unprompted review
Reliable service
Called for windscreen replacement.Reliable service,friendly,they come to my place as promised. Professional service,i would recommend them for my friends. Just Thumbs up.
February 14, 2025
Unprompted review
Reply from AutoGuru
Thank you for sharing Senad, happy we could help you with your Windscreen replacement.
Organised an inspection, does not fix tho.
Organised an inspection,
Thought it came with an option to fix on site, was wrong.
Said would quote price via email or message/call
too slow on a quote soo seeked elsewhere.
February 11, 2025
Unprompted review
Good communication A1
February 11, 2025
Unprompted review
A good job, well done.
The work was on time, on budget, speedy, and informative. It was a good job, and I would use the service again in the future. Thank you.
February 6, 2025
Unprompted review
Reply from AutoGuru
Good to hear it all went well Harry! We appreciate the review.
Easy way of booking a mechanic
Easy way of booking a mechanic, great customer service, answered any query promptly, would definately use again if needed,
February 3, 2025
Unprompted review
Reply from AutoGuru
Appreciate the feedback and rating Shaun!
Recommend Mechanic
Mechanic was able to accommodate a date change and perform my logbook service in a timely manner. Autoguru quote was honoured and any possible add ons were discussed before performed. Highly recommended.
January 30, 2025
Unprompted review
Reply from AutoGuru
Thanks for the feedback and recommendation. Glad we could help.
The booking process was so easy
The booking process was so easy. I was given a range of quotes for garages near to me. The garage I chose were fantastic. I will be using autoguru again.
January 31, 2025
Unprompted review
Reply from AutoGuru
Sounds like you found a great mechanic! Thank you for leaving your feedback on the experience you had.
Bad Experience
Do not trust them! if for any reason need to change your booking time, then there is no way to communicate with this platform and you should lose all your money!
January 22, 2025
Unprompted review
Reply from AutoGuru
Hi Mehran, our website displays the Contact Us section on the main page, this is where you can get in touch with us. There is also a link attached to your booking confirmation email that you received which you can click to make changes to your booking and contact us. If you choose to cancel your booking we will process a refund for you. You will not lose your money. I have found your booking in our system and will assist with the changes you require and be in touch! We apologise for any inconvenience this has caused. The AG crew.
It was easy to book
It was easy to book. I don't know yet if it is going to happen.
January 22, 2025
Unprompted review
Reply from AutoGuru
Thanks Heather, let us know if we can help in the future.
I’m so glad I found AutoGuru
I’m so glad I found AutoGuru! Finding quotes from reliable mechanics was made so simple because AutoGuru did all the hard work for me. My questions were answered quickly and the whole process was easy.
January 19, 2025
Unprompted review
Reply from AutoGuru
Thank you so much Lou for the positive review, glad we could help and offer you an easy way to find a Mechanic.
Reply from AutoGuru
Appreciate the feedback Thomas.
Professional Service
Punctual. Great communication. Professional service. Would definitely recommend. Will be using again.
January 10, 2025
Unprompted review
Reply from AutoGuru
Thank you, Jason. Pleased you had a great experience.
more communication options
not enough options to talk to the mechanic to add on other things needing fixing, only a drop-down box with limited options.
January 11, 2025
Unprompted review
Reply from AutoGuru
Hi Evan, there is a commentary box at the bottom when submitting quotes for the Mechanic to see if you ever have any additional questions in future. Thank you for the feedback.
All so easy
All so easy, second time user now and couldnt be more impressed
January 8, 2025
Unprompted review
Reply from AutoGuru
Appreciate the feedback Mark.
First time I've ever used AutoGuru to find a Mechanic
First time I've ever used AutoGuru to find a local Car Mechanic and it was a very easy to use, fast, and efficient method, which returned a number of local Mechanics to choose from, including their ratings by prior customers which made the whole thing very simple and easy for me.
December 24, 2024
Unprompted review
Reply from AutoGuru
Hi William, glad we could offer you an easier way of sourcing a local Mechanic. Appreciate the feedback and review!
Mike's Mobile Mechanic was great would be using Mike in the future. Highly recommend
It's great and works well with me gives you a choice to choose who you want.
January 3, 2025
Unprompted review
Reply from AutoGuru
Thanks Teena for the feedback and rating. Looks like you found a great mechanic!
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