The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more
Company replied
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more
Company replied
Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more
Company replied
Company details
Written by the company
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contact info
Gold Coast, Australia
- contactus@autoguru.com.au
- autoguru.com.au
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Autoguru claim to offer transparent…
Autoguru claim to offer transparent quotes from local mechanics.
I was quoted $2900 by Autoguru to change a timing belt and water pump through a particular mechanic.
Instead, and out of curiosity, I decided to contact the same mechanic directly asking for a quote and they quoted me $2200 for the job. A saving of $700.
Don't use grifters like Autoguru. Contact your mechanics directly. You'll save money.
December 18, 2024
Unprompted review
Reply from AutoGuru
Hi Tristan, we aim to always provide a good customer experience. All suppliers on the AutoGuru platform set their own pricing and complete the quotes. If you could provide me with a booking or quote number I can reach out to the supplier to ensure we have their current and up to date pricing in the system. Please contact us so that we can investigate. Thank you
Ali a True Gentleman and An Absolute…
Ali a True Gentleman and An Absolute Credit to His Trade. Leads By Example for Others,
December 20, 2024
Unprompted review
Reply from AutoGuru
Thanks for the 5 stars and so nice to see you found a great Mechanic in Ali.
Reply from AutoGuru
Appreciate the feedback Simon.
Support the Indies!
Very easy to navigate and a quote was provided very fast, almost instantly, which for a 3rd party to do is awesome!
December 13, 2024
Unprompted review
Reply from AutoGuru
Thank you Chris, glad you had an awesome experience.
Our experience was awesome
Our experience was awesome. Frank was great and quick and explained what the process would be. Highly recommend.
December 10, 2024
Unprompted review
Reply from AutoGuru
Hey, we're stoked you had an awesome experience with Frank, we get a lot of great feedback for Frank, and he's been on the platform for a long time. As we discussed on the phone today, if there is anything we can do to assist in making this 1-star review a 5-star, just reach out. - Thanks, The AutoGuru Team.
5 degrees temp from 0
on time, found a problem, gassed unit, took no more than 15min
December 6, 2024
Unprompted review
Reply from AutoGuru
Thank you Peter for the review.
Very happy with service received and the Autoguru app.
Prompt timing. Good price for the job. All was done within time quoted. $10 voucher for a Uber was great. All the links for the business and for the Uber worked effortlessly. Thanks Varsity Lakes Commodore Repairs.
October 8, 2024
Unprompted review
Reply from AutoGuru
Appreciate the review Jim.
Reply from AutoGuru
Glad we could help you find a local business for your repairs Lisa.
Excellent service and good value for money
Heath from Active Auto Ace arrived at the time specified and completed our logbook service with no fuss. Every aspect of the process from booking to payment is very easy. We highly recommend Active Auto Ace for efficient, friendly and reliable service.
November 26, 2024
Unprompted review
Reply from AutoGuru
Great workshop feedback, happy you found a friendly workshop on the site.
Still a little clunky to update my…
Still a little clunky to update my vehicles. Took me a while to change from automatic to manual.
When I asked for quotes, I didnt get many replies.
November 20, 2024
Unprompted review
Very user friendly to use
Very user friendly to use. Response time is amazing. Win for consumers
November 21, 2024
Unprompted review
Job was done well and quickly.
Job was done well and quickly.
Recommend you guys everytime.
November 20, 2024
Unprompted review
I took service with AKR mechaincal and…
I took service with AKR mechaincal and Mr. Imran was very nice and the service was quick and good thank you
November 16, 2024
Unprompted review
Useful and has a friendly interface
November 14, 2024
Unprompted review
AutoGuru and Bridgestone Belmont
It was really good to use the AutoGuru website and be given a few quotes from various car mechanics.
I was extremely impressed with the level of service at Bridgestone Belmont where I booked my car in for a logbook service. They were professional, helpful, recorded the service done on my car (never had that from a mechanic before), and the price was very reasonable for the work that they did. I will definitely be taking my car back to them for future services.
November 1, 2024
Unprompted review
Very happy with Illawarra Mechanical…
Very happy with Illawarra Mechanical that you recommended! Will use them again!
November 2, 2024
Unprompted review
Auto works Moonah above and beyond the…
Auto works Moonah above and beyond the call of duty professional and very capable thank you
November 1, 2024
Unprompted review
Mark was my mechanic
Mark was my mechanic, polite and friendly also explained exactly what the problem was and showed me.
Unfortunately my air con needs a new compressor, but he gassed it for me as a temporary fix.
Very happy with my experience and would recommend the company to others.
October 26, 2024
Unprompted review
Very easy to select mechanic in my area
Very easy to select mechanic, date and service type
October 24, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.