AutoGuru logo
Visit website

AutoGuru Reviews 1,680

•
TrustScore 4.5 out of 5

4.7

Auto Repair Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the booking process. Many appreciate the user-friendly experience, finding it simple to obtain transparent quotes and secure a mechanic without leaving home. The staff and mechanics are frequently described as professional, knowledgeable, and respectful, contributing to a positive overall interaction. People also value the reasonable pricing and the convenience of the service. However, some customers also noted issues with the booking confirmation process, mentioning a lack of clarity or delayed communication. A few people experienced difficulties with the company's ability to find mechanics in their area after providing their information. Additionally, there were isolated instances where logbooks were not stamped or specific details like pick-up/drop-off confirmations were not provided.

What people talk about most

Service

Clients share positive opinions on service, often praising the ease of use for comparing services and finding... See more

Booking process

Users describe positive interactions with the booking process. Many customers found it easy to find... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the platform's ease of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more

Company replied

Rated 5 out of 5 stars

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more

Company replied

Rated 5 out of 5 stars

Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more

Company replied

Rated 5 out of 5 stars

Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

CGS mechanical through Autoguru

This is an excellent service I had a great experience, the quote was reasonable and the communicaton the mechanic I selected was awesome. It certainly takes the stress out of getting your car repaired. I selected CGS mechanical in perth and I would totally recommend them absolutely brilliant I can't thank them enough

October 21, 2024
Unprompted review
Rated 3 out of 5 stars

Auto guru received my request

Auto guru received my request. They contacted provider who was busy and slow to reply. Auto guru contacted me to tell me they were waiting for a response, and they will update me as soon as they hear. Which they did! Cheers

October 14, 2024
Unprompted review
AutoGuru logo

Reply from AutoGuru

Hey Andrew, Thanks for reaching out to provide your feedback on the booking experience you had with our suppliers. We're happy to see our team could assist you getting the booking confirmed, and also kept you updated along the way. We've just tried calling you to discuss what we could do to possibly offer a 5-star experience in the future, though you may have been busy at the time of call. If you do have any additional feedback on how we can offer a 5-star experience, reach out to us at contactus@autoguru.com.au. -Thanks, The AutoGuru Team

Rated 5 out of 5 stars

Easy to use interface

Easy to use interface. Gave you plenty of options for what you require. Prompt reply and got quote quickly considering I had the car issue late Friday night and loaded info into their system that night and by Sunday had my quote and upon accepting easy to book mechanic for preferred date and time. Highly recommend AutoGuru.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy recovery

The two guys that showed up explained everything very clearly exactly what was going to happen and then they explained the time frame that was needed. I was super excited to hear that I would be able to drive my car an hour after they finished. Best part is it cost me exactly what I was quoted. So no hidden costs

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service. The team worked around my needs and was able to come and complete the service after school hours. I would highly recommend.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

So easy

So easy. Requested quote and recieved it quickly and was able to book in service pretty much on the spot.

September 23, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look